Where are my colours?! (Truprint)

Member Name: hot_rock_chick

Product:	Truprint
Date:	02/06/03 (724 review reads)
Rating:

Advantages: Cheaper than most high street prices, Freepost

Disadvantages: Poor colour reproduction, Roughly cut, Missing prints

I am a keen photographer so have tried lots of different processors, all the major high street stores and decided to try out the mail order services. I have tried a few others before, like Klick, who were so-so, so sent my holiday pics to Truprint.

And what a huge dissapointment they are! First and formost, the paper has been roughtly cut, so the edges look tatty, and all my portraits have a funny yellowish-green hue. The pictures that have been taken is sunlight have a grey cast - I had been using good Fuji Superia film, normally brilliant for capturing colours, but the were no existent!

Luckily I had sent another holiday roll taken under the same conditions and camera etc. to Jessops, and for £1.50 more I got a truer print, the colours were brighter, and skin colours were closer to natural skin tones (plus I got a snazzy white border!). And I only had to wait a day, not a week.

Finally to add insult to injury, I looked through the negatives Truprint had thrown in the envelope to discover about three prints that were perfectly exposed, but were not printed! I don't know what possesed me to check the negatives, but I'm glad I did as I am now demanding that truprint reprint those photographs for me. I really don't think the narrowly cheaper prices (add on the 70p delivery, 45p for faster service, 35p for matte - it all adds up) warrant this kind of quality and service. Truprint? Never again!

Summary: