Poor service quality (V Plus Digital Box)

Member Name: codename8778

Product:	V Plus Digital Box
Date:	14/10/08 (103 review reads)
Rating:

Advantages: hd viewing, hard drive

Disadvantages: slow response, unreliable

I have been a Telewest, Blueyonder, NTL, and Virgin customer over the various incarnations that the company has taken over the last few years. I would have to say that up until Virgin I was very happy with the service, then it all seemed to go wrong.

Due to the onset of the new HD era, and the fact that my DVD recorder is so frustratingly difficult to get to grips with, I opted to upgrade my service to the V+ box, to allow HD channels and recording up to 80 hours of programmes.

The biggest problem with the entire setup is that it is painfully buggy and feels more like a thrown together prototype. All menues are painfully slow to load, the on demand services are frequently broken, and you can randomly wave goodbye to your recordings every once in a while when they get corrupted and become useless every once in a while (twice in the last year for me). Its also the 3rd box I'm on, so theres no chance of me being unlucky and just getting a faulty one!

Summary: Go with Sky if you can