Applied to transfer OCI to new passport. Official Fee £18 each. BUt VFS finds a way to rip you off. The Photo download is not to the required standard £10.00 each additionla charge. 2 secured delivery each at £14.60 a piece. Vfs charge £8.20 each etc . Ended up paying £140.00
Get you to sign some decelerations without giving time for you to read...
Beware of day light robbery. Thieves operate in this area!
Submitted 2 applications for myself and wife ! Booked a dream holiday to Kerala ! Waited 4 weeks, no reply ! 2 weeks before the holiday went upto the embassy to see what the delay was ? Was told " wait for a while here and it will be processed ! 4 hours later I am being asked where my dad was from ? Mmm I said he is not travelling with us I replied . Was then told that because my father had travelled to Pakistan I would need to fill out an initial form that would take 40 days to process ! My dad was 74 years of age at the time , disabled and is in a wheel chair ( which I told them ) yet they were concerned about him even though he wasn't travelling ! I also asked why my application hadn't been processed or my wife ? We are both British citizens born and bred here ! My wife is white ( British ) yet they said they hadn't processed her application because of her ties with me ! I am mixed race (white - Pakistani ) ! They could see in my passport the previous places of travel ( Greece,Cyprus,Sri Lanka,Maldives,Spain,Morocco ,Turkey,Madeira ,USA) showed them my tickets for this dream holiday ( going in 2 weeks ). They was not bothered in the slightest ! Said sorry "40 days to process your fathers details !
Even the security guard on the door at the embassy found this embarrassing and told me to insist and speak to the manager here ! Which I did and ended up there till closeing time ! Yep , you've guessed it " sorry " your ties are that your dad is from Pakistan ! Now my dad has been in England for 55 years and is a British citizen !
Very very poorly run service ! I have since spoken to my local pm about this in Worcester !
My daughter applied for a holiday visa. They issued a visa that expired even before she entered the country. Their reason was she applied too early. There is no information like that on the website. VFS blame the Indian High Commission. The real reason the incompetent staff that processed her visa overlooked the "Expected Dated of Travel"as requested in the application form. The cost was £92.50. The answer to the problem from rude staff is " we can't do anything. you have to reapply and pay again". Disgraceful.......
Tried to get my India visa the first time, the staffs were rude and my visa was rejected without a reason and application fee was not refunded!! I had to cancel my holiday and go somewhere else. Will not go near them again!
The Indian Government/High commission should be ashamed.After my exeprience of trying to get a HOLIDAY visa with It was enough to spoil my holiday even before I reached India. I wish I had booked to travel somewhere else now. Put me off the entire idea of India.If any Indians are offended, look to your rubbish visa service.Also, Indians were in there with me making knowing comments about "India, best service in the world" because they knew it was crap.Never seen anything like it.
The VFS UK visa office is a terribly run organisation! They seem to think it's OK to close (6th Oct) without highlighting it clearly on their homepage. They won't even allow you to enter the building if you're missing any information or your photo sizes are incorrect.
As of Nov 2011 all visa applications will be ONLINE ONLY and NO LONGER will be excepted by POST.
Photo's to the size of 50x50 will ONLY be accepted- so NOT the standard sizes!
To add to this a lot more quetsion are being asked as to your ...
if your grandparetns are pakistani nationals?!!!
your profession etc
To be honest I was tempted to write 'none of your friggin business!' This information will then be held by the indian government and obviously is for the benefit of the UK and USA security.
You do have a right to all the information you have given and to amend this information under the data protection act 1998 by contacting VF SERVICES (UK) LIMITED at 60-62 Wilton Road, Victoria, London SW1V 1DE.
Where do I start? The fact that the application form is misleading and prompted me to send 4 or 5 emails asking for clarification, such is there poor organisation.The fact that having paid over £40 pounds online, only for them to say they have never received my payment?The fact that it took them 3 days to get hold of their accounts department to investigate this payment?the fact that by the time I recevied a phone call to say that my payment was found, and my passport could be processed, I had actually received a passport in my envelope? Or, the fact that this passport in question wasn't mine?!By the time it was all sorted, I'm pretty sure it would have been easier to apply for Indian nationality!Poor, inadequate, amateur, incompetent, and inept. Horrendous.
Photos taken and forms filled in online and printed off, all boxes ticked that needed to be done!
6 weeks to our depature date, so off the Visa aplication goes! Three week turnaround at the outside we were told, so loads of time, you would think.
2weeks later the return prepaid envelope lands on the floor, with a form highlighted where we had gone wrong, we had given the wrong photos, so mad panic and new photo's are got! as this leaves only 20 working days till we go!!
Brain wave, we think????
To speed the process up, We thought I would travel to Manchester office of VFS and hand it in person, so £40 on train tickets from Newcastle and off I go, feeling confident with all tasks on the pink highlighted form showing our first error completed.
After a fair walk and having found the place along with queuing for nearly 2hrs, I'm infront of a really rude young woman, she turned out to be, her first command was "sit"!!!! Said really sharply!
Showed her the forms and passports, she barks, your wife's has failed???? she has a different name, she is my partner,if her attention to detail is that good the she should have spotted different names on the form, I asked why (mistake it seemed to madden her) she, abruptly barks!!! picture is incorrect and the signature is not the same as the passport?? the only difference between my picture and my partner was I had an extra inch of snoulder showing if that!! I pointed out that the Hayes office had already passed her signature on the same form,as they had sent a form stating just new pictures would be all it took to process the visas, WOW! did She take offence at this statement and turned to the power she had and stated she makes the decisions and that was her final dicision so just go home get her to resign and new picture, come back tomorrow and i'll process the aplication then!
Stating it was a round trip of 500 miles, she laughed and said not my problem.
They certainly dont care about customer care.
One other woman in there had visited Goa some 10 times with her familly in 5 years but this woman behing the desk told her to, go home as she wanted to see her sons birth certificate even though he had his own passport stamped 10 time too!! YOU CANT WIN WITH THIS WOMAN at Manchester
We have since been granted visas by another company and it took 7 working days, yeah it was £17 more than VFS but so what.
VFS take liberties with you and dont care about customer care, avoid this company at all costs, we even contemplated canceling our holiday away from India, thinking if this was the way your treated we dont want to go!
But happilly we have the Visas and are looking forward to it.
I never, ever contribute to forums but since this one has been so helpful I thought I should share. My partner and I fly on 15/2/11 and started the visa process with 5 weeks before we needed the passports; was very nervous after reading many of the horror stories. Not counting the first week which was wasted with VFS sending the applications back because I had sent the wrong size photos, the process took 9 days from posting to receiving! I am over the moon, as was thinking may have to move flights etc. Some tips:
- Do not send normal passport photos! The'll only accept 2 inch square ones, which will cost you about £16 from a photo shop (e.g Kodak, Trueprint etc) Ring and ask if they'll do it first.
- The tracking feature on the VFS website is hit & miss; do not be unduly worried if your application doesn't appear.
- You pay for the courier twice but if you're a couple they send it back in one envelope. You'll have your own view on this but I didn't care, I just wanted the passports back on time.
Best of luck, I'm sure India will be worth it!
The snow, the post and the bank holidays did not help us in our plight to obtain visas. Yes we booked last minute but surely it shouldn't be that difficult. My son recently needed to get a student visa to visit America and he booked an appointment, arrived at the American Embassy and yes there were a few glitches but he walked away with the visa in his passport on the same day. Not so with an Indian tourist visa.
We posted the passports by SDE as we were assured by the website that they are processed and returned in minimum of 10 working days with a few days added on for transit. The snow then hit and the delivery of said passports were delayed in getting to the application centre. One week on and numerous emails and phone calls later to the very expensive £1 per minute advice line and I knew nothing more than "the passports are being processed". I then decided to drive to the application centre and try to retrieve my passports and then resubmit them in person to be processed. I did ask the customer service agent on the expensive helpline if this could be done. They informed me that I had to fill in a form on line (I could not find this) or at the visa centre and I would get my passport back in 24-48 hours. So off I set.
I eventually found the visa centre and I have to say from the moment I walked in I had the help that I needed. The man who greeted you and handed out the tickets for the various queues was very helpful and sympathetic. I arrived at 14:27 and was seen before 15:00. The very helpful staff member told me that they would find my passports and process them that day and I would not be charged again. By 15:55 the staff at the centre had found my passports and advised me that the passport photos were not to specification and that they were about to sent them back to us. At this point they did tell me that the passports they had recieved over a week ago, mine included, were only JUST being opened to be processed. Very slow service!!! To rectify this and to get the passports processed on the same day, I went to a nearby photo shop, got the photos sorted and was back at the centre by 16:25...application was processed...the staff member assured me that they would be ready for collection by Friday jsut 2 days after attending the centre.
If you want an Indian toursit visa.....GO IN PERSON TO THE APPLICATION CENTRE!!!! They are very helpful. But the helpline and postal service CANNOT be relied upon. THE HELPLINE DOES NOT HAVE ANY MORE INFORMATION TO GIVE YOU THAN THE ONLINE TRACKING SYSTEM...DO NOT WASTE YOUR £1'S ON THIS LINE AND DO NOT POST YOUR PASSPORT TO THEM GO IN PERSON. 10 DAYS IS THE MINIMUM AND NOT REALISTIC TIME SCALE FOR POSTAL APPLICATIONS.
I hope this helps someone in getting an Indian tourist visa. Good luck x
The visa system very annoying as your visa date begins when the visa is issued and not from when you want it to, as such if you want to stay as near to the 180 days as possible you have to gamble that you will get it in time or gamble that you can find a last minute flight that is not exhorbitant. Also be warned, if you live outside London and decide to post your passport it takes them ages - 8 days in my case to even open the parcel so I ended up having to cancel my flight and rebooking at last minute anyway, this cost me £600 extra. Once I went into the office the assistant Paul was helpful but the system itself is poor as he had to search through 1000'of letters to find my parcel in time.
Very Poor service i received from vfs,we submit our daughter's application,when we went to collect the passport they asked for consent form and shows us blank passport no one contacted us they waiting for us to turn up there,customer service is also very poor staff are treating very bad ,
They asked to send consent letter by mail firstname.lastname@example.org,I tried twice but it bounced back to me,I faxed twice and ask them to confirm that they received but no answer,I called there premium rate help line 0905 757 0045,but they told me they can't say they received fax,mail or not there system updated after 24-48 hours,So what the point to open premium number helpline which coast more than £1 per minute,just to make money,I provide my tel. no. why no one contact us we use to get very good service from Indian High Commission,I don't know why Indian High Commission givng them to work for them,
My partner and myself have just used VFS to obtain our visas for our trip to India. We were a little worried having read previous reviews both online and in the media about VFS. All the reviews that we read were not good to say the least. However we decided to give it a try as some companies charge huge fees to carry out to task for.We completed the forms on line ,this was very straightforward and the instructions clear. We took the necessary documents to Manchester on Tuesday and our visas arrived on Saturday.Thanks to the staff at Manchester who were both helpful and polite, and thanks to the staff at VFS for an excellent, efficient and speedy service.RegardsCath
The VFS Global customer service is close to useless. They cannot provide any etas or give any updates on visa's. They tell you that there is a minimum time to get your visa and provide NO maximum. They refuse to contact the embassy to at least provide some feedback such as it is likely to arrive this week or not. It makes planning trips a nightmare. I've spoken to different individuals on the premium rate number as well as in the office and no-one has been helpful. Poor customer service appears to be ingrained in their culture. My advice is book a holiday elsewhere as it's too painful to have to deal with VFS.
I dont know how they got 4 stars for god sake. I know a person who is suffering from this service. They are the best example for the worse customer service group... My poor friend is trying to reach them since 2 week but guess what they dont even answer the phone esp..Between 9 am - 1pm it is always busy, from 1pm-2pm it is close and after 2pm-5pm it is always busy again. the officer promised to investigate the matter Mr. SIngh... But where is the promise keepers!!!!