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Well Marks & Sparks is no longer situated in Lewis's, indeed the new store has been opened for some time now and what a delight it is to shop in. It is roomy,comfortable, cool and well laid out."Hold on though"... I can hear you say "didn't the title say Low marks for Marks?" ... Well yes, I'm afraid it did. I am (or rather was) a Marks & Spencer addict. Being a lazy shopper, I always knew that anything I bought there would be good quality,if not exactly the height of fashion. I am not a clothes-aholic and find looking for them an absolute chore, only to be undertaken when the ones I possess are completely in rags. In the past I knew that anything I purchased from Marks would last and last and last. Not anymore however, over the past few months I have had to return trousers that have totally disintegrated, despite little wear, jumpers that have shrunk and T shirts that have changed shape. I am therefore losing faith. Knowing that I can take them back is no substitute for knowing they will last a long time, it does after all take time, effort and money to travel back to the store constantly. Marks have got it right with their layout certainly, but where has all the good British quality gone? It is admirable that they are trying to appeal to a younger market by introducing designer wear, but there are umpteen designer shops elsewhere to chose from. Marks & Spencer customers are mainly people like myself who just want quality items at reasonable prices. It's a pity that some of the imagination used in the store design and food department couldn't be utilised in the clothing department. I'd love to know the name of the buyer who selects black constantly -I would certainly have something to say to him/her. And no,grey and navy isn't an alternative, it's equally dark and depressing. Of course there is a place for these colours, but not ALL the time.... Surely, during win
ter when most of us feel depressed, it would make sense to have bright or even pale clothing to cheer us up! That's certainly my view anyway. There are countless articles asking why Marks & Spencer shares are falling, I could answer them in two words...."Poor Quality". Come on M & S, get your act together. Get back to basics and give the customers what they want ....Value for money.
Marks and Spencers new store in Manchester must be the most uninviting store in Manchester. It is sterile, boring, the food hall is not well signposted at all, and they just have not given any thought to public access at all. They should have looked at the Altrincham or Stockport stores for inspiration, they are friendly, warm and inviting, I couldn't wait to leave the Manchester M&S! The escalators are terrible and the lift access is a horror story waiting to happen, I am not sure anybody actually designed this, I think it was just thrown together. I thought the new Boots was bad, but this takes the prize for boring! ZZzzzzzzz
I love Marks and Spencers for a few reasons, i still go there evn with all the designer stuff around now. I have quite long legs and this is the best place for me to go and get pants from, as the lengths here are perfect for me, other places are too short even though they claim to be long, i love knowing that if i get them gfrom here they will be fine. I also like the M&S range of tops and t shirts, i refuse to spend loads on daft designer labels ( i cant afford to) but these ones give great comfort, and wash well too as well as being easy to iron. I like marks even with the decline in its popularity, i was brought up on this shop so i seem to go in whenever i can, and since the new huge one opened in manchester i seem to go there more than ever (that and they now take plastic :o)) Marks will not compete with the designers, but i still love it there. The foodhall is the downside, the stuff isnt great and its very expensive, ill stick to tescos for this.