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Marks and Spencer (London)

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      14.08.2013 15:17

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      I do not start to be a customer until 19/8/13 and already i am frustrated by the sloppy processes.M&S and SSE have implemented this joint venture and do not seem to have spent enough time sorting out how to deal with the customer. They sometimes write as M&S and sometimes as SSE. The documentation is misleading, the IT systems confusing. Not a good advert for M&S they need senior management to get a grip of this.

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      22.04.2011 21:17
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      Fantastic quality in all they do.

      Marks & Spencer Food

      If i were a milionaire, i would buy virtually all of my food shopping in Marks and Spencer. I have never been disspointed with the sheer quality of their food produce. You won't find half rotten tomatoes in Marks and Sparks! (Unlike other supermarkets i could mention). Everything really is so fresh and amazing quality.

      Of course for this freshness and quality you do usually have to pay quite a high price, though not always. It is the type of shop where i only occassionally will buy little treats as it is quite simply usually above my financial means. However, i was shopping in Borehamwood today and was starving. Me and my partner just wanted a light snack for for the afternoon as we had missed lunch, so we both thought, why not pop into Marks and get a sandwich and a drink. To my amazement lots of things were reduced. This was obviously largely due to their shelf life and as it was coming towards the end of the day. I chose one of their 'count on us' lower calorie range of sandwiches; a Britsh ham salad and mustard dressing on oatmeal bread. Not only was it delicious; it was low fat (260kcal) and had been reduced to only £1.50. My partner bought what i thougth was a rather unusual flavour sandwich ; Brie, grape and cranberry on soft oatmeal bread. This too was reduced to only £1.50 but was very high in calories with 540 kcal in it. He said it was lovely so each to their own i guess!

      Whilst we were looking around we also noticed some salads in the store. (We had originally planned on having fish for dinner tonight). They didnt have too much left but we spotted what looked really tasty; a layered prawn salad. There are small prawns in it with a prawn cocktail sauce with cucumber, small pasta shells, carrot, sweetcorn and lettuce. This was on a special offer at £1.50 per salad. In each pack there are 410 kcal. Yes, that is quite alot, but having just eaten it, its well worth those extra few calories and very filling. In saying that, this isnt that fattening for a meal (for those of you who are dieters). The prawns were fresh and plentiful, the salad fresh and the prawn cocktail sauce, superb. You could also have say half of it with a bread roll and save the other half for the next day as theres plenty of it. We also both bought Marks and Spencers still lemon and lime flavoured water (500ml bottles) at £0.85pence each. Thats a little pricey, but we had made savings from the rest of our food so I didnt mind paying that for a cool refreshing drink.

      Marks and Spencers packaging with their food is also very good; it was really easy to open our sandwiches. The list of wonderful foods they do is far too long for one review! but i have often also bought some of their sweet puddings and chocolates/cakes and not once have i been disspointed.

      I would certainly recommend everyone treats themselves to some Marks and Spencers food occassionally. Its also definately worth going in towards the end of the day to see what bargains can be had. Great food, great quality!

      Marks & Spencer Clothing

      Marks have sometimes received flack for their clothes and they seem to have periods of doing well and then doing not so well; but overall i like their clothes. The best thing for me about them is that in many cases I can actually find something that fits me! I am only 5ft 1 inches tall! and there are so few shops that will cater for shorter people. I have lost complete count of the amount of times i have had to take up jeans or trousers or even skirts due to the length of them (i usually have to take off about 5 inches!). It really is annoying and can sometimes ruin the clothes and the shape of the trouser/jean. I have to have the short length size and Marks and Spencers is perfect for me in this regard.

      I think their lingerie and nightwear is amazing; with some really pretty things available in all shapes and sizes.

      They also cater for varying tastes/ages. Admittedly i don't realy think teenagers are too impressed with Marks and Spencer clothing, but they have some beautiful things in their Per Una range, some lovely clothes in their usual range which are very comfortable and they also cater for older peoples tastes in clothing. Marks also does lovely babies/kids clothing.

      I also love the Marks and Spencers adverts on the tv! I think they are great.

      As with their food, their clothing can also be quite pricey; but you pay for what you get. Really good quality and sometimes some good bargains.

      You can find Marks & Spencers stores in most towns and cities and sometimes they have just their separate food stores. I recommend everyone visiting their large store at the top end of Oxford Street near Marble Arch in London. Its huge!

      I would have given Marks and Spencer 5 stars. The only reason i am awarding it 4 is due to the fact that their products can be very expensive meaning not everyone can afford to shop there..

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        21.03.2011 17:46

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        I was trying to purchase a bottle of wine in the Milton Keynes branch on Friday the 18th March 2011. I was questioned for ID at the till by two young cashiers. Being 34, I do not hold a form of ID. Confused, they looked at each other. They could have consulted the checkout manager, but instead they looked at each other, shaked their heads and refused to serve me. After that I bought a bottle of wine at Waitrose with no hassle, which shown that I do not look under age. I understand safety measure is required before selling alcohol, but in this case, they have humiliated a customer and turned down custom unnecessarily.

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        16.10.2010 09:28

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        Bought Marks and Spencers sofa in June and unfortunately read the reviews after purchasing. Surprise Surprise when I contacted M&S 12 weeks after the sofa had been delivered to report a fault, the outcome was 'the cushion is within the correct specification'. Unfortunately I did not relise that we were not supposed to actually use the sofa but just to look at it.I have reported the matter to the Furniture Ombudsman as I do not believe that a sofa which is only 12 weeks old should like like it is 12 years old.My only recommendation is NOT to buy furniture at Marks and Spencers, they must use a standard templated letter denying all responsibility, to all their complaints.

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        11.10.2010 18:11

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        M&S : SALE ON! ME : ORDER ON LINE (£7.50 DELIVERY CHARGES TO FRANCE SO I ORDER ENOUGH TO MAKE IT WORTHWHILE, SOON BE CHRISTMAS!) M&S: PART ORDER DISPATCHED! REMAINING 2 ITEMS TO FOLLOW ME: GREAT!...?? 2 ITEMS? THERE SHOULD BE 5 MORE! M&S: SORRY RAN OUT! ME: CAN I CANCEL? M&S: SORRY TOO LATE GOODS DISPATCHED. YOU CAN RETURN THEM BUT WE DON'T REFUND POSTAGE (POSTAGE X 2 IF GOODS RETURNED).. CLEVER CLEVER M&S!!!

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        12.04.2010 17:15
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        Better to Order Online!

        Marks and Spencer High Street Stores.

        I have a Marks and Spencer store in my local high street. The store is in a prominent position and has a clothing department upstairs and a food hall downstairs. The store has a nice shop front and is always very clean.

        The clothing department has a lot of the Marks and Spencer Classic Range which caters for older ladies, a very little amount of the Per Una range, some ladies and gents jeans and a small range of unisex underwear and lingerie. it really is quite a small store.

        On entering the clothing department I can see lots of shop assistants dressed all the same in the blue Marks and Spencer uniform. Some are busy filling rails with clothes, some are busy serving customers and others are chatting to each other. I actually feel quite bad interrupting two chatting assistants to ask if they have the jeans I am interested in in my size - one assistant looks away and the other says - all we have is on the shop floor, you can order them over there! She then points to the customer ordering desk.

        I decide to give the jeans a miss - I will just order them online later at home and save any further interaction with the shop assistants - I am not saying all shop assistants are like this - but Marks and Spencer in my high street seems to be really bad.

        I then enter the Food Hall part of the store - lots of customers - what are they putting in the food to make it so addictive? Still quite a small store, 3 freezers for frozen food, some fresh bakery produce, fruit and veg, some tins etc and absolutely lots of flowers - they must be expecting lots of customers looking for flowers and Mother's Day and Easter are now long gone! In my opinion too much space is taken up with the flowers.

        I grab an egg sandwich, it's the only one I can afford as the food prices are quite high probably 33% more than my local Tesco. I get into a que, the que is going nowhere - customers are outnumbering staff by about 25 to 1 and it is taking ages to get served. It is only 10am in the morning - where have all these customers come from? I run out of time and decide to put the sandwich back on the shelf and leave empty handed.

        Marks and Spencers food is very nice and good quality, it is just too expensive for my budget. Staff in the clothing department out number food hall staff and the food hall with it's volume of custom seems to be what is keeping the store open. Perhaps they need to look at this aspect of staffing the store.

        Clothes from the clothing department is mainly for older people and for real variety then you need to order online.

        I like Marks and Spencer and it does have it's uses but only when I use the online version!!!

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        01.02.2010 13:44
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        Highly recommended!

        I was first approached about switching to M&S energy when I was in store one day. The gentleman I spoke to asked me how much I was paying a month for my gas and electric. After an awkward silence, I had to say I didn't know! I have always been billed quarterly and I have to admit it's just another one of those bills that gets paid! I've never really paid much attention to it! As I moved into a new build house a few years ago the gas and electric supplier had already been set up with the developer, so this was just transferred across to my name when I moved in. I never got around to shopping about for a better deal and its not been until recently that I have started to notice that my bills have been on the up! M&S were able to advise me of the best and cheapest way of paying my bill, based on the amount of gas and electric I use over the space of a year. As a new customer I received £30 of M&S vouchers (£10 for switching my gas, £10 for switching my electric and another £10 for going paperless and receiving online bills). In addition to this, if you reduce your consumption by 10% in the first year they will send you another £10 voucher, you may think this is fairly unachievable but they send you loads of great tips on how to do this. There's something for everyone! My old supplier never took a meter reading in 2 years!! With M&S you can submit your own reading online 24hrs a day! No more big nasty bills for me!! A really happy customer! Thanks M&S!

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          09.12.2009 23:20
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          Marks and Spencer- useful!

          I have quite an eye for a bargain and I have to say I don't find much in here. I only recently started to have a mooch around because as I am getting older, more people come in to my life that I buy Christmas presents for and Marks seem to have something for everyone!

          A little history

          Marks & Spencer is a major British retailer, with over 885 stores in more than 40 places over the world, 600 or more domestic and 285 international. Unbelievably, Marks is the largest clothing retailer in the United Kingdom, as well as being an classy food retailer, and as of 2008, the 43rd largest retailer in the world! Most stores sell clothes and food but over the past few years they have started to expand into home accessories and more!

          Clothes

          Firstly, Marks sell women's clothes, men's clothes, children's clothes and baby clothes. They also sell a selection of accessories, handbags, jewellery and underwear. I would say there is something for everyone but...I rarely find things I like and I feel the clothes are more suited to an older age range. In the women's clothing there are normal Mark's brand or Per Una! The difference between these is that Mark's offer more standard clothing and Per Una is that little more flashy and expensive. The men's clothing section offers all necessities and much more! The children and baby clothes are absolutely adorable and I could buy all of them- if only I had a child! The underwear is quite fashionable and I do admit to having the occasional splurge on this! Other bits and pieces are very nice and quite specific to different age groups. For example, they do brooches perhaps for the older person and also modern necklaces for the younger market.

          Presents

          Marks offer gift ideas at different times of the year- easter, Christmas etc..! At the moment they are offering 3 for 2 so it is probably a good time o get in there and save quite a bit of money because sometimes gifts tend to set you back quite a lot! They have presents for all age ranges and I have invested in some! They are also offering 1p delivery over Christmas on the website as an incentive for us consumers to spend so make sure you make the most out of this!

          Food

          What can I say about the food except the fact that it is expensive but worth it for a one off! The food is so delicious. It is basically like a mini supermarket that sells everything! Our local store even sells Marks and Spencer cat food! The food is of a very high quality and over the past few years I can honestly say I have never been let down once. You can definitely tell the difference between this and economy brands.

          Price

          The prices are a little high for my liking- £3.00 for a sandwich is a little steep. £15.00 for a Bra is also a little too expensive for me! If you have a lot of money this is like a mini Waitrose! Even thought the products are very high quality, I could not spend this amount of money all the time. I just find myself walking through sometimes and picking up a few bits.

          Staff and Store

          The store is always very tidy and I love the way everything is spread out into easy to find sections. The staff are also very nice and are willing to lend their expertise on most things.

          I rate this store 5/5- I do not see any problems except from the prices!

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          03.11.2009 20:43

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          MS have to seriously resolve their customers issues

          Service of MS at Staines Branch is awful, even customer services are becoming careless about their customers. The staff there are not helpful. if you ask them about an item, they will point with their finger rather than walking you to the item location. Most annoying response was when I requested a bigger bag for my items since it was raining and i dont want my shirt to get wet. Their answer was a sharp no. I expalined to them about weather and they could see it but insisted on their negative response. Finally I felt unahppy and returned all items back and they didn't care not even the customer services. For a bigger bag, they are willing to lose a customer who has been shopping with them for over 10 years. they were talking to me as if i were a kid, didnt show the respect offered by many other stores. what a shame

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          13.10.2009 22:23
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          Old Fashioned Good Quality

          Marks and Spencers is a byword for good quality and tradition in British Shopping.

          With over 600 stores in the United Kingdom and 285 stores abroad, Marks and Spencers is a brand well known throughout the world, being the 48th largest store on the planet in 2008.

          Created by Michael Marks and Thomas Spencer, the stores are over 100 years old and recently celebrated their anniversary.

          I generally shop in the stores in London, and my favourite is the one on Bond Street. Set over 4 floors it is one of the largest shops in London and gives a wonderful flavour of the company.

          In the basement is a Marks and Spencers Foodhall serving a wide range of food and drink, the wine selection is growing and is fairly decent value. The food is excellent quality and is becoming decent value, I thoroughly enjoy the meal deals, the cakes and lots of wonderful meat based products, the Marks and Spencers Sauces and Garnishes are also of fantastic quality.

          On the Ground Floor and First Floor are women's clothes, which are fairly conservative but hard wearing and good quality, the underwear department especially is known to be very reliable and great quality.

          On the Second Floor is the Men's floor, this is a mix of underwear, shoes, jumpers, old men's trousers and great formal wear, generally the clothes are a bit old fashioned but the suits are exceptional, great quality and pretty good value, I like the fact you can get a fitted suit for under £200 and the staff are amazing in helping advise you of the best style to wear.

          On the Third floor is furniture and other things, it is a good store, which is slightly old fashioned but totally reliable and actually not bad value for money.

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          12.10.2009 17:30
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          Give them a try as they have improved and are on their way back

          Marks and Spencer is one of those stores that has been about for so long now that it is a British institution and a name easily recognisable on the high street. The store used to be renowned for its quality of items with their clothes made to a fantastic standard and nothing ever being made on the cheap but of recent times the store has undergone a lot of changes and gone through some difficult times so how are things looking now?

          I have been to a few M&S stores in city centres for a nice little look around and always find it easy to locate what I am looking for but unfortunately I still find some of the stores to feel a little outdated but understand that M&S don't want to alienate their market which is to a large extent the elderly.
          The stores offer a great variety of products from homewares, mens clothing, womens clothing, childrens clothing, bedding, fragrances and even food. The items are very good on the whole for their quality and many of the items are reasonably priced. Quite a few of the items have now begun to become aimed at a younger market which makes it more appealing for people like myself to go in an look at now.
          The staff in the stores are not people who I normally find to be overly friendly but they help you adequetly so I can't complain about this too much.
          My wife did purchase a skirt from M&S which was not cheap and actually fell apart at the seams on the first time of wearing so I am not always convinced with the quality of the items but if you check them properly before buying you should avoid any disasters.
          The returns policy is good and easy to do but you will need to queue for quite a long time normally to return items as many people buy their products but don't try them on.

          Positives:

          - A well known high street name
          - Good returns policy
          - Helpful staff
          - Great range of products
          - Value for money on many products
          - Excellent quality on many products
          - Well laid out stores

          Negatives:

          - Not the most friendly staff in the world
          - Outdated store decor
          - Long queues for purchases and returns
          - Check quality before buying as you can get some items that are poor

          Marks and Spencers is on its way back up and is worth a look in now with a great range of products and many more aimed at a younger market. Always be careful to check your items as the returns are easy but take time.

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          26.09.2009 20:49
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          I like certain parts of the store

          Today I visited the West Quay Southampton branch of Marks and Spencer. Its quite large, with one floor for men, and one floor for women and kids. Theres also a cafe which I didnt go in, and a supermarket where you can get a small range of weekly shopping items. I tend to just use it occasionally for a sandwich or salad and lunch stuff.

          Its a nice spacious store, I have never had to queue for the changing rooms, and it wasnt busy today even on a saturday so its quite a stress free shopping experience.

          Today I bought lots of underwear, and when I got to the till it was £5 off if you spend £30. I spent over £30 and got the money off, which was great! I didnt even know until I heard someone say at the till so I asked the sales assistant and she gave me the discount.

          The best part of this shop is the per una and indigo section near the front of the ladies floor. The clothes are a bit more trendy than the rest of the store, and theres also some nice handbags.

          Marks and Spencers clothes are always good quality and last a long time. It might be slightly more expensive than other shops but at least you know that your getting a good product and you always get good service there!

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          03.08.2009 12:02

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          Marks and Spencer

          Food,clothing and even house hold items can be found at Marks and Spencers. Lot of you may already know the store is not doing so well and certain branches in towns and cities are facing shut down.Marks and Spencers have though made a effort since then by putting their prices much cheaper and trying to compete with their rival stores.

          For instance clothing now has reduced dramatically for the prices with most women dresses now starting at the price of just 5 pounds. You know what one year ago the starting price was 20 pounds! Marks and Spencers have cut down on household goods with prices being the same now as Argos offers.They are no longer expensive at all for their clothes or household items.

          I can say the same thing about the food as last week I shopped a little here for the food. No problems once again with the prices being normal compared to other stores. There was some excellent customer service on hand with their staff helping with packing the bags. I think the service at Marks and Spencers has picked up well now since their price change has happened. If they keep it up way this way they may survive the recession.

          I just hope for women clothing they can bring in new stock weekly. The new stock for the women are hardly brought in here every month and you get to see the same old clothing on display until they sell. I hope they can adjust that and put some new fresh clothes in weekly to attract customers and keep me coming there to.

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          17.07.2009 19:48
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          British to the core.

          It's tricky to know where to start with writing a review about Marks and Spencer. A British Institution, and a place you can almost be 100% certain to find on any major high street.

          I suppose I have a bit of a 'soft spot' for Marks and Spencer, or, 'Marks' my late grandmother always called it. She could call it what she liked really, she worked there for 40 years and was in fact the first ever female manager Marks and Spencer ever had...so that's where I get my soft spot. Rumour has it, at the age of 16, she was supposed to go away to nursing school. Her parents thought she had gone, but instead she got a Christmas job at M & S. They put her on the sweet counter and the first person through the door on her first day was her father. He never spoke to her again, but she went on to do great things.

          Anyway, I digress! I am a Marks and Spencer fan, this wasn't always the case, but it seems to have grown on me since I hit 35! I'm not sure if this is because of my age or the fact that M & S seems to have changed so much in recent years. They sell a wide range of products and services, so I will address each in a list:

          1. Women's Clothing, footwear and accessories.............

          M& S have a fantastic range of women's clothing to suit all styles and tastes. Their Per Una range is their premium range and has some lovely pieces for both every day and special occasion wear. It can be a bit more pricey than you would expect, but they do use some lovely fabrics and if you want something a bit different it is a good place to look. Per Una also have their own shoes and accessories.

          The Autograph range is more classic and has a good range of work wear. It is less expensive than Per Una, and has a lot more mix and match items and staple garments. They often have the same garment in a number of colour ways.

          M & S also sell a range of clothing without a separate label. These are good quality basic items. You can buy everything from a pair of jeans to a tailored jacket in M & S.

          The range of shoes is really good. They used to be quite old fashioned, but now there is a great range of styles to suit everyone. There is a great range of bags, some very reasonably priced, along with a range of colour coordinated fashion jewelry.

          2. Children's clothing..........................

          I don't buy kid's clothes from M & S as I don't have kids! However, I have bought a couple of presents and it seems to be great quality and value. I once bought a dress for a 3 year old in the sale for just 50p and it was lovely!

          3. Men's clothing.................................

          M & S sell a good range of mens clothing and footwear. My experience is a bit limited, but I did help a friend with a 50 inch chest buy a suit and he had no problems finding a really nice suit that fitted well. I have bought shirts from here as presents for my dad and they are some of his favourites. M & S is certainly a lot more on trend in their mens clothing than they once were.

          4. Homeware..............................

          M & S have some lovely homeware. A good range of designs and price ranges to suit your taste and budget. They sell everything for the kitchen, bedroom and bathroom as well as accessories to use throughout your home. They also sell furniture. My friend has a lovely sofa from here. The homeware section is particularly good for buying gifts.

          5. Food.......................................

          M & S food hall is such a temptation! It isn't the cheapest place to buy food, probably similar in pricing to Waitrose, but it has some really nice things and some fantastic ready meals. Go there at your peril! All items are M & S branded, so you won't find any other products. I can honestly say I have never ever been disappointed by a single item I have bought in M & S food hall.

          6. Lingerie...............................

          M & S Lingerie needs a category all of it's own. I'm would be shocked if there was any woman in the country who at some stage hasn't owned a pair of Marks and Spencer knickers or a bra! The lingerie department at my local store is vast and has everything from really basic bras and pants to bridal lingerie and breast enhancers. There are items to suit all sizes and all ages. In my opinion, the lingerie is well designed and really good value. It always seems to fit well and they are constantly bringing in new ranges or updating designs. They offer a bra fitting service so you can be sure to get something that fits you properly.

          7. Other bits and pieces......................

          There are a few other things you will find at M & S (as if that wasn't enough already!)

          Make Up and toiletries - M & S have their own range. It's good value and there are some good products. A favourite shopping destination for Christmas presents!

          Luggage - There is a range of luggage on sale, this is quite limited, but is good quality.

          Cafe/restaurant - According to my Gran, the only place you should ever stop and eat (apart from Little Chef if you were on a long journey!) The cafe at my local M & S is fantastic. It's really well designed with nice leather seating and good lighting. They sell an excellent range of meals and snacks, of course it is all M & S brand food. A great place to stop for a coffee or a bite to eat on your next shopping trip.

          Foreign exchange ( and bikinis) - They have a foreign exchange counter at my local store. I'm not sure how the rates compare with other exchanges, but it is convenient if you need to pick up some currency whilst buying a bikini and a suitcase....did I mention bikinis??? They sell those too! (and sun hats, suncream and beach towels)

          Returns and exchanges - M & S are absolutely fantastic at this...they have a no quibble give you your money back or exchange an item within 28 days. I have returned many, many items without a hitch.

          To conclude......................
          I am sure there are things I have missed, like greetings cards and fresh flowers and financial services, the fact that Twiggy is in the adverts and that their food hall ads make you very, very hungry! I have lived in a country where there was no M & S, and there was nothing that could compare. I love it, it's so British and it's getting better and better. Like the advert says, not bad for somewhere that started out as a penny bazaar!!

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            28.05.2009 12:17

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            In general Marks and Spencer is a great all round store offering many high quality products.

            Marks and Spencer is an excellent store which not only offers high quality food but also home ware, clothing and electrical goods. I will start with their food which is exceptional, it may be a little expensive for me to shop their on a regular basis but once is a while doesn't break the bank. As mentioned it may be a bit more expensive than other supermarkets but for me it does not seem that much more, I recently purchased some food for a barbeque and found it quite reasonable and the food was very good quality, they seemed to have introduced a new range called wise buys which seem lower priced but still offer good quality, maybe this is there way of helping in the credit crunch and trying to complete with the likes of Tesco's and Sainsbury's. As well as food a lot of the stores sell clothes and home ware, I have not purchased any items of clothing but can say the home ware is very good and once again well priced. I recently purchased some plates and cups and with their 3 for 2 offer and the 20% off they were doing at the time the price was very good, I also brought some new suitcases from them a while back and after a lot of looking around other places I found these to be the best value, they survived my recent trip and there are no signs of them falling apart just yet. In general Marks and Spencer is a great all round store offering many products, don't be put off by its reputation as being very expensive as you may find this not to be the case for some items.

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