Newest Review: ... only a walkway. This part of the metro centre used to have my favourite two shops in but now they have both closed down, old fizzywigs, se... more
A great all round shopping centre
Member Name: emmad5689
Advantages: A wide selection of shops, disabled and child friendly
Disadvantages: Very busy at weekends and at christmas
Metro centre is about 45 minutes up the road from my house and so is a great place to go when we want to do some major shopping. The shopping centre is very easy to find the easiest way being to come off the A1 at Dunston follow the road and you come out straight opposite the green car park, the centre is very well sign posted too.
The car parks and sections of the centre are split into four colours, red, yellow, blue and green and every couple of rows in each car park is numbered so it is easy to find your vehicle at the end of your shopping trip. There are multi-story car parks in each section as well as floor level parking complete with disable parking at the front, all parking is free all day.
Through the week the centre opens from 10am - 9pm, on a Saturday the hours are 9am - 7pm, a Sunday is 11am - 5pm (some stores open at 10.30am for browsing) and bank holidays are 10am - 6pm. Metro centre operates a shop mobility scheme allowing wheelchairs to be hired for a £10 returnable deposit and scooters for £2 per day once you have paid an annual fee of £3, I think this is a brilliant idea as my Mam has had two knee replacements and will no longer go to places like this as she can't walk far enough but this makes sure she doesn't have to miss out.
This shopping centre has really thought of everything to make your day enjoyable, you can hire buggies, boobaloos and lockers, you can get free child wristbands which holds a mobile number in case your child gets lost and there is even a changing room with a hoist and shower. I feel confident that all my needs are catered for by visiting the centre and that myself and my family are safe although the buggy cars can be a bit of a pain when the centre is busy.
Inside Metro centre there are numerous places to eat and although not the cheapest place there is lots of choice and they cater to every budget. There are 25 restaurants such as Frankie and Benny's, food on the go such as Mcdonalds and plenty of cafes such as Costa and Starbucks. We ate at Spur steak and grill last time we went and we weren't too happy with the food, the steaks were very fatty and our drinks were watery. When we complained we had our steaks refunded, our drinks replaced, free desserts and a coupon for 50% off on our next visit, I would happily give this company a second chance as you could tell they really cared that we weren't happy and other peoples food looked great.
Metro centre has an upstairs and downstairs and it is set out in a square with a walkway through the middle of it. Each side of the square is a different colour and the grey section runs through the middle, there are escalators and lifts in every corner of the square aswell as extra escalators along the way. There are plenty of toilets and you are never more than a few minutes from one which is great when you have young children and makes you confident you can visit with newly potty trained children. The toilets have always been clean and tidy and there is plenty of space, the baby changing is accessible with a buggy and also always been found to be clean by my family.
Dotted around the centre you find large boards displaying a huge map and pointing out where you are at any given point, this makes it easy to find the shops you really want to visit and make the maps are very easy to read.
There are many shops of all types, you have phone and gadget shops, childrens shops, clothes shops and so much more, just about any store you can think of is there. One of my favourite shops is the build a bear shop and I had a lot of fun building my own special Tiger off my Mam for my 21st birthday.
I really enjoy shopping in Metro centre and it really does have loads of choice although I would say it is quite stressful on a weekend near to Christmas so this is one time I do try to avoid. The centre is friendly to disabled people and children and set out in such a way that there is plenty of room for wheelchairs and buggies - highly recommended shopping centre.
Summary: A great selection of shops