Newest Review: ... database, they would be open on the date in March and I would have no problem booking. The guy took my details and said he would ring me ... more
Orb 360 (Brighton)
Author Name: Ultimate Zorber
Orb 360 (Brighton)
Advantages: Zorbing, if you get there.
Disadvantages: Customer Service, Contacting via telephone
I have been to several zorbing experiences before and Orb360's customer service has been the worst. Unfortunately we missed our experience due to diversions and we hadn't been to Brighton before. We called their number non-stop prior to our appointment to explain the situation but the phone rang out and we were unable to get help or directions. As we were still attempting to locate the premises 15mins after our appointment we received a call from the instructor (who was really nice) saying perhaps we could reschedule considering no help was available and to contact their main web address to explain the situation. However when we did they refused a refund or to reschedule and were extremely unhelpful with numerous emails going back and forth that refused to accept responsibility for the companies lack of assistance and they in fact told us that we did receive telephone instructions ???!!! Anyway I've been before but it completely ruined the experience for the birthday surprise and obviously the loss of funds. I would NOT personally book with them again as the way they handled the situation and response was not what I expect from a professional company.
Summary: Great Idea, Bad Service
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