Kenwood come clean (Kenwood Deep Fryer)

Member Name: sadcrab

Product:	Kenwood Deep Fryer
Date:	24/03/01 (208 review reads)
Rating:

Advantages: Easy to clean

Disadvantages: None

This is my third deep fat fryer the first being a Tefal that lasted 11 years, the second a Kenwood DF650 which lasted 14 months and finally another Kenwood DF 650 which arrived today with the compliments of Kenwood!

The first kenwood was a vast improvement on the Tefal in the fact that the whole thing could be cleaned in the dishwasher (all except the control unit that is removed to dismantle the fryer).

Last week the fryer stopped working so a little annoyed to start with I rang Kenwood to see if it could be repaired, no problem send it back to us they said and we will repair it, how much I asked, oh that will be free if it's a manuafacuring fault if it isn't we'll ring and let you know how much the repair will be and by the way we will arrange for it to be picked up by courier free of charge. On Saturday I got a letter from Kenwood stating that they were very sorry that the fryer had failed and that they would replace it free of charge and that I should receive a new one by courier in the next few days. It arrived today the kids are pleased chips tomorrow they shouted!

I take my hat off to Kenwood, they could have said sorry it's no longer under warranty, but no they replaced the whole unit with a new one. Well Done Kenwood, I'll certainly buy another Kenwood product!

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