The HTC HD2 is a nice looking phone, large screen, and has an easy to use interface. I found the email facility very useful as I could have a number of email accounts that would update either manually or at set time frames. With it being a Windows based phone, it came with Word, Excel, Power Point and Notepad which were easy to use and ideal for me to send and receive documents in those formats as well as creating them. The downside to the Windows operating system is the Market Place where you download applications to your device. I found this to be lacking in diversity, especially when comapred to Android or Itunes. There is an issue with the web browser, both Internet Explorer and Opera, that there is no flash capability, so viewing some sites proves difficult. There, is at present, no browser that offers flash player for the HD2. If you like you're phone to reach its full media potential then perhaps this phone isn't for you. If you would like a practical, windows phone, easy to sync with your windows computer and ideal for business then this is a great phone.