I have to say that I am not completely in love wit this phone, but maybe that is because I am a bit of a tecnophobe. I chose it because I travel a lot and it was an advantage to have a phone, mp3, internet, podcasts etc all in one device.

Bad points

I don't find it that intuitive to use (I still haven't worked out how to load films for example)
It often freezes when I'm texting
It will scratch and dent horribly if you drop it
the free carry case is RUBBISH
It is often unresponsive when I answer calls so I often end up missing them
The user interface isn't very pretty and you can't customise it easily
no app store

Good points

Nice looking and feels nice (much better than the diamond that came before)
easy to set up email
Large screen
Good internet (when you've got good coverage)
Usually relatively quick to move between programs
good standard memory
USB charger is great because you can charge it anywhere there is a computer, so you don't need to carry around a bulky plug
Sound is good for calls as music