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      05.01.2012 21:15

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      A Disappointing Phone That Is Awfully Confusing

      I swapped my phone with my friend for their Palm Pre and I am a bit disappointed. Obviously I cannot comment on its price, but it's overall performance is quite poor.

      Texting:

      This phone is very bad for texting. It has a slide up qwerty keyboard with incredibly small buttons. It doesn't make any noise when you press a key and you have no idea if you have actually pressed it or not. I often press the enter button by mistake and send texts accidentally. It is probably not a huge problem if you are not a quick typer, but if you are, this phone is definitely not for you.

      The screen:

      The touchscreen is actually quite responsive. It is very easy to use. One problem I have with it is that it doesn't feel very good to touch. Also, it sometimes does things on its own when you don't press it, and sometimes it doesn't recognised what you are trying to press.

      The camera:

      The camera is very good and it has flash. It doesn't have any special effects or anything like that, but the quality is amazing.

      Holding it:

      It is relatively light and feels very good in your hand. It is easy to slide up and there are only a few exterior buttons, making it very simple.

      You can also download apps from the android market which makes it a lot more fun to use. It doesn't have many default features though.

      The picture quality is very good and the sound quality is great. The quality of calls is extremely good and is very clear. The battery life isn't very good though, and it takes a while t charge up.

      The worst thing about this phone is that it is so confusing. It really just doesn't make sense. I kind of gave up with it in the end, and I think this phone is for people who love technology. I can't describe how confusing it is. I'm quite good with technology and even this is out of my capabilities.

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      01.06.2011 01:50
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      The Palm Pre succeeds with its OS, but the phone's quality is subpar and not worth the price

      Palm is a company that has been around for many years, specializing in handheld devices, so I figured the Palm Pre had to be one of the best devices on the market! Turns out, I became increasingly disappointed over time with the build quality of the Pre.

      The minute I opened the Palm Pre box, I was excited about the slimming look of the phone, and the concave view when the keyboard slides out. The phone is fairly light, small; the screen is just about the perfect size - not too big for pockets, and not too small that larger fingers can't correctly tap the screen. The keyboard is excellent - finding individual letters feels natural, and there was rarely a mistake made.

      The new Palm OS is exceptional. That was the real selling point of this phone for me. The calendar, the contacts list, the internet operating system, and the "cards" view were the main positives of this phone, for me at least. The operating system was really a breeze to work with. The learning curve was about a zero.

      With all of this said, the Palm Pre started to upset me with its build quality. After two months of having this phone, the little plastic flip-plate that covers the USB plug-in/charging port fell off. I did not use this phone improperly or mistreat it in any way, it just fell off. Not a big deal, but it was a deal. A couple weeks after that, the volume rocker got jammed. I did nothing to contribute to this problem, it just jammed. So whenever I wanted to adjust the volume of the phone during a phone conversation, I really had to jam my finger down on the rocker for it to register. This was disappointing. Long story short, in under half a year of owning this phone, the phone's screen cracked after I gently pushed the center button to get into "card" view, and this should not have happened. I found the design quality quite sad and and thought Palm should really make some updates.

      Overall, this phone is OK. I would not buy it again, and I do not recommend it. The OS is wonderful and easy to use, but based on my experience with this phone and the build quality, it is not worth the money it costs to buy the phone, or replace it if (when) it breaks. I do, however, like Palm, so I think they should just simply try again.

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        01.04.2011 17:34
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        Good over all, but the low battery life is a killer.

        At £30 per month on an O2 tariff, the Palm is really placing itself in the same league as the iPhone (you can get iPhone 4 on £35 with 3). Perhaps, if I was rating it on its own, I'd have given it 4.5/5. However, my SO has an iPhone, and it's all too easy to see the faults in my Palm.

        No need to mention the low(er) number of apps. There's just no comparing to the iPhone. However, what really bothers me is the low battery life.

        I love texting and using the internet from my phone, but with this level of usage, sometimes it runs out even before the end of my working day - very bad when you've arranged to meet friends after work. It shows more when travelling over the weekend. There's no way to leave my phone charger at home, even if I'm just leaving it on standby for a whole day. The iPhone battery, on the other hand, seems to last forever.

        Also, no sending files via Bluetooth on a Palm, and (as I'm Asian, this matters) no support of Asian language input.

        Not to say there aren't good points about the Palm:
        - I chose it because it has a nice keypad, and it is very convenient to text and answer emails.
        - I can also take screenshots and send it to friends.
        - The camera is great quality, and takes better photos than friends using, e.g. Samsung
        - All my texts to one person are organised into one "stream", so it's easy for me to keep track of conversations
        - It seems to have better signal than the iPhone when it comes to the internet (both phones are on O2)
        - The magnetic charger is rather "novel" and fun to play with for the first day or so.

        If only the battery lasted longer...

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        03.09.2010 11:15
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        A great all rounder

        I bought this phone shortly after its launch in October 2009.
        I was looking for a handset that whilst offering a range of features wasn't huge or had a large initial outlay (such as the iphone). I also liked the fact that it had keys rather than relying soley on a touch screen.
        The Palm Pre is a good sized phone that, in my opinion, has been styled beautifully. Its minimal design really appealed to me and its small enough to fit into smaller clutch bags.
        The main features I use are the calls, texts, emails and web. Whilst the camera is not something I use much this is more because it isn't very good rather than a desire not to use it. The image quality is fine but having had a number of the Sony Cybershot phones I found the lack of zoom rather irritating as well as the difficulties in taking pictures close up. If you're happy with general snapshots then the camera is more than adequate.
        As for the rest of the phones features I couldn't be more pleased. When open the phone has a lovely curve that fits the face and makes it easy to use as a traditional phone. The texting is easy using the QWERTY keypad (although if you are a man or have larger hands this may be more difficult). I am also very please with the email set up and have connected a number of accounts. Also all your data is backed up with Palm so should you need to send your phone away for repairs etc, everything will be available to re-download. Also the phone used 3G and wifi so you can take advantage of on board wifi for trains etc when the signal may not be great.
        Overall a fantastic phone, which also connects to the Fiat Blue & Me system (calls/phonebook only), something which was also important in my choice. Highly reccommended.

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        16.08.2010 17:34
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        Best smart phone OS by far!

        This is my first smart phone, but I'm never looking back to the 'dumb' days. It may be unhealthy but I love my Pre! Palm have had a lot of stick for certain aspects of this phone - mainly slow operating system and poor hardware. Whilst these complaints are not unfounded, I do think they are a little unfair.

        For normal use, the Pre runs just fine speed-wise. It's only when opening multiple apps that it does start to lag a little, but to be honest they were the first to 'properly' implement multi-tasking - and in my opinion still the best. The downside was the phone's hardware/spec not quite 'man' enough for the job. As for external hardware - yeah, it's a bit plasticky, but I've had mine for nearly a year now and it's still in good condition. Never had to take one back. I think these reports have been exaggerated somewhat.

        The WebOS operating system is an absolute joy to use. The first for me that makes me want to constantly pick up my phone and play with it. I've tried fiends' iPhones, and they just don't do it for me. The 'cards' metaphor for running apps is beautiful, and the whole experience is slick and polished. Can't wait for future iterations.

        I most certainly will be getting future Palm phones (my girlfriend also has the Pixi Plus on my recommendation, and loves it too).

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        02.08.2010 17:32
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        A true multitasking internet phone let down by poor hardware.

        I brought this after reading all the great reviews of the phones in the states and then finally o2 brought the phone out here.
        The phone itself is not brilliantly made, it had a few issues unless you get a good one, namely the top half separates after a while to create the "oreo affect" which is a phone call to o2 and hardware swap, the second is the keys get stuck or double tap. Both of these are annoying and all too common.
        The software and the community of people creating fixes for the phone more than makes up for all of this, the operating system webos is unlike anything out there, its a true internet based multitasking linux phone with a very instinctive interface.
        I've had very few problems with the phone software and when it has gone wrong the worse case scenario is a restore and login and all your apps reinstall in front of you.
        The phone gets updates over the air every few months and they dont need a computer to be installed unlike the iphone, they are downloaded and prompt you to install.
        The multitasking is very simple and easy to use while the notifications are simply elegent.

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        27.06.2010 14:07
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        Decent iPhone alternative.

        Specs wise the palm pre is comparable to the iPhone with Wi-fi, GPS, 3.1" capacitive touch screen, 3.5mm headphone port and an app store.

        However the palm pre can multi task which the iphone cannot and it does so in a very stylish way. every app appears as a "card" on the screen and you can switch between them or simply swipe one off the screen to close it.

        I found the screen very easy to use despite its smaller size and it was very responsive. Slide the palm pre up to reveal a full QWERTY keyboard which makes the device look alot like a blackberry.
        The keyboard was fine to use, i found that i made a few mistakes but i am a big guy with big thumbs and i wouldnt say i made many more mistakes when compared to typing on an iPhone.

        The OS that the pre is built on is truly innovative with a "gesture area" for swipes to control the screen and go forward or back etc. Palm has its app catalogue which has some games and essential apps (like facebook) and while it is nowhere near the apple app store it has enough to get you by especially with the introduction of paid apps and developers such as EA making games for it.

        The 3mp camera was very average but decent enough for the occasional spontaneous photo, and it can even shoot video, non of this 720p stuff that seems to be the rage but it does the job.

        Battery life was fine lasting just over a day with a fair amount of usage Wi-fi, gaming, music and email. I'd expect to charge every night which is no less than most other smartphones given the features.

        Putting music on the device was as simple as drag and drop which is a big plus for me as i really don't like itunes.

        however my biggest problem is that there is no on screen option for entering text. you have to open the keyboard to do so, which when you're in bed surfing the web in landscape, is a bit of a pain, however this could be fixed in a software update.

        A very good alternative to the iPhone, I suggest trying the keyboard out in an o2 store first though.

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        18.06.2010 13:21
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        Definitely worth considering over other alternatives such as the iPhone

        A 'smartphone', a new category of mobiles, is a mobile phone which not only handles your text messages and calls, but to an extent helps you manage your life and communications on the go. Emails, the internet, event and day to day planning, the lot.

        After owning a cheap and cheerful mobile for a few months, I was due for an upgrade, and my research led me to purchase the Palm Pre. Aesthetically a very pleasing device, it fits very well in the hand, with a slightly curved back and comfortable size. My main reasons for purchasing it were the good price on o2, the intuitive operating system (webOS), and the good catalogue of free apps. Of course, I could have gone for the iPhone, but a quick comparison between the two has the Pre winning if what you're looking for is something that is good value for money, and a little different.

        The phone itself is a joy to use. The slide out keyboard takes a little getting used to, with fairly small keys, but now I've used it for a while I can easily type at a fairly decent speed. The interface is simple and intuitive, and all the main functions you'd expect are there. When beginning using the phone, you can key in your Facebook details, and the phone will download all your contacts into your phone book, along with any phone numbers available. This has the instant advantage of giving you an address book synced to your real contacts, showing their photo and current status, if applicable. The phone gets even smarter with messaging, integrating e-mails, instant messages and text messages into one easily viewable stream, per contact.

        Communications on the go are handled by great e-mail handling capabilities, and a fast browser, which has easy zooming and bookmarking features. I have yet to find a website which does not display properly on the Pre. Unfortunately the phone does not have a Flash player installed, but apparently this is on the way, and it should make the browser fully comprehensive.

        If you've read bad things about the build quality of the phone, or of some perceived lack of apps or developers, then I'd recommend you reconsider. This is a solid smart phone with a very large offering of apps for most individuals. It's fast, easy to use, integrates with your social life, and most importantly, is free in the UK on o2.

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        16.06.2010 18:36
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        Good alternative to the Iphone

        Say hello to the main competitor of the Iphone, and welcome to the battle of the super phones, Palm Pre.
        The phone comes only in black but looks very sleek with the pebble shape giving you enough screen to play with. The phone includes a QWERTY keyboard that slides out from under the screen, which is great once you get used to it but the small buttons do make it a challenge for self confessed technophobic.

        If you are into your games you will be spoiled for choice with the in-built App Store for the pre, however you will find that most of the games and apps are either quite expensive or really poor, also look out for a glitch with some games that makes some apps unusabal with a message the reappears (Too many cards open!), even though the Sprint claim that the phone can open up to 5 cards (Apps) at a time, I have only been able to open 3. However some of the 3D games are amazing!

        Sporting a good-ish memory of 8GB to which you can story your music, photos and videos but does not have a flash card slot to add more memory.
        The sound quality isn't the most amazing in the world, with music struggling to play over some loud sounds (head phones are a must with this phone).

        The touch screen is great, clear and very responsive, including a handy accelerometer that will change the view of the screen from portrait to landscape with some apps and is also involved in some games like Need For Speed you use your palm as if it were a steering wheel, this really makes the game extreamly enjoyable. WebOS the phones Operating system is very easy too use with a on-board guide with the phone if you are struggling.

        If you are the proud owner of a Facebook account then all your contacts will be apart of the Sync function, say you have your friend Bill on facebook and his number in your Palm then when Bill calls his profile picture will appear. The Sync function is also included with the calender and emails, getting you organised with reminders from Google and a great Email client.

        Unfortunately there have been some horror stories about the Pre, mainly being about how the head phone jack stops working and how the slider is damaged easily and as much as I love my Palm Pre I have to say the rumours are absolutely true, sad to say but my headphone jack is breaking up and my sliding screen keeps wiggling about. The battery power is... there is only one word for it and that is 'Pants', lasting only about half a day if you are using it through out, if left on stand-by then it will last just about the day (however Sprint are releasing a battery upgrade!). The bribe that Sprint have given is a little gadget called the Touchstone Charger which is wireless charging, otherwise you are using the old classic way of just hooking it up.

        If you are intimated by Apple and their Iphone then this is a great alternative but with dodgy hardware its a little bit of a risk but if you a game junkie, music junkie or just like a gadget then it is a good choice for you.

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        11.04.2010 12:23
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        Cannot recommend you buy this phone

        The Palm Pre is a recently released Smartphone basically designed as an iPhone killer from Palm, a company that has never attempted to venture beyond it's own small niche in the market that it cut for itself many years ago, until now.

        For the majority the Palm delivers on its basic features it promises which are: GPS, Wifi, Bluetooth, GPRS, eGPRS, 3G {HSDPA}, Touch Screen, query keyboard, multi-tasking apps, cool new operating system.

        And for the majority the software aspect of the Palm is very good at fulfilling these promises. The operating system is ahead of its time, you can switch between apps, view all open apps in 1 click and change in another, kill apps in 1 click, open multiple apps in quick succession. The connectivity is very seemless, once authorised in advance I can wander from wifi @ home to 3g in the car to wifi @ work and never have to click a button.

        Things like texting are a joy as they appear is msn conversations and little things like 'text this number' from your call log really impress me. There are some demos of EA games on the app store and they play very impressively, need for speed is like Playstation 1 standard graphics and uses the phones interface very well.

        The phone can be diffucult to connect to a PC but with some effort you can get it to appear as a new drive in my computer when it connects which makes things very easy. There are 3rd party programs that manage your music which are virtually identical in features to itunes. There is a 3rd party app store for jailbroken phones that I haven't touched.

        You'll constantly come across innovative features when using the Pre that really suggest that someone went out of their way when designing this phone.

        HOWEVER :}

        This phone is wrought with problems that make me wish it never existed. The internet is filled with stories from Pre owners like myself enduring the torture of loving the phone but suffering big problems with it.

        Firstly, the build quality is unacceptable. It's made of the cheapest plastic I have seen on an electronic device in a while, as a wrapper for £300 of portable technology it doesn't even come close to sufficient. People have cracked their screen on day 1! I have to really go out of my way to protect this phone, if you left it in tight jeans with keys it would not come out the victor. This is not a 'night out' phone, this is an 'office on the go' phone and they made made no effort to make it anything more. The horror stories on the internet include small cracks at the USB port expanding across the whole screen.

        The phone has a lot of design flaws linking into the build quality, there are substantial gaps between the buttons and the edge of the plastic so it's very easy to get moisture or dust trapped in the button contacts. Obviously moisture isn't good so you can't get this phone out with damp hands and forget using it when there's a single drop of rain around. My power button is failing and the volume keys have been broke since the 2nd week of ownership. A lot of people have this volume key problem judging by the internet and it wrecks the phone as you either have no volue or max volume and the entire time youre prevented from getting to the menus by a volume display that overlaps everything.

        The slider {to reveal the keyboard} also suffers from huge gaps that become magnets for dirt and dust, I'm not very optimistic about how long my phone will keep sliding open. Sometimes the phone will turn off if you slam it shut too quickly.

        The software side of the phone isn't always fantastic. When the phone runs out of battery without enough time to shut itself down then you have to take the battery out for a minute, put it back in and then charge it. Battery life is a problem in itself, it's very poor and constantly causing problems. If you intend to use the phone for anything more than texting then you need to charge it before leaving the house, I recommend a car charger and second USB cable for work. Startup time is really long, several minutes so you'll regret the battery running out. Talk time seems more like 90 minutes.

        A lot of the basics of a phone aren't up to scratch, calls are dropped more frequently than my previous phone on the same network/area. The camera is very poor quality with virtually no features, theres a video button, a take picture button and a toggle flash button. The phone lacks features that you'd expect from a bottom of the range phone like blocking numbers that are spamming you.

        Palm are tackling some of the problems, every OS update includes some improvement to battery life. Their app store is not as impressive as I expected, we get very little information about updates in advance and paid apps are still not live. The app store is currently a small selection of fun free apps that pails in comparison to the android or apple stores. I'd really like to see some paid turn by turn satnav or something soon. I use my phone for little other than texting, tweeting, facebooking and feel a bit trapped in that respect.

        I've been a bit of a doom sayer, mercilessly listing the phones problems but there are plenty of success stories from people quickly getting replacements from Palm that survived. Other people have received multiple replacements with faults, the consistency in the story is that Palm are responsive and supportive to these problems. I have not contacted palm support as my problems seem tolerable and frankly Im waiting for the phone to die completely before I get a replacement.

        -*-*-*-*

        Additional conclusions after 3 months of use:

        This phone is abysmal. Just swapped for a Nokia E71. After months of research I've found that almost all smartphones on the market seem to have some major issues {ones that dont start with iP... anyway} but the pre is unusually bad. The palm pre's build quality is simply unfit for purpose, after 3 months of use I have to reboot the phone 5-10 times per day, resetting the time and losing some SMS each time. I have to spam the menu button to get past the volume control that shows most of the time, it turns off every time I shut it faster than 1MPH and the battery life means that its useless in any sort of time critical situation. It got to the point where I just asked other people if they could do something on their phone for me. Sending it back then ebaying whatever replacement I get. If dooyoo did ratings below 1/5 then this phone would get 0 as unfit for purpose, or re-categorise it as a potato to which it would still get 0/5 as its unedible.

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