“ Address: 33 High Street / Theale / Reading / RG7 5AH / Tel: 0118 930 3526 „
Thanks to a fabulous Groupon voucher a few weeks back, I purchased a 3x Back Neck and Shoulder Massage + Pedicure or Manicure for £15 each at this salon in Theale, Reading.
The whole transaction was extremely simple. Groupon sent me the vouchers and I telephoned Bamboo to book the appointments. The receptionist who took my call was extremely accommodating and understood that I needed three treatments to run concurrently as it was for myself, my sister and my mum for mother's day. With this is mind she advised that they had a 3rd person joining them soon, but the best day to suit us both would be the 13th April.
Our overall experience was brilliant and we all came out smiling, but I feel I it's important to break this down.
Firstly Bamboo offer a hair and salon experience, they also have advertise specialist treatments such as laser teeth whitening, electrolysis and threading. These can all be found on their website.
We arrived early and first impressions of the salon were so, so. We were met by one therapist exiting through the front door and then the lady who checked us in offered us a seat, but there was no waiting area or seating. What she meant was take a seat in either the solo chair or one of the hairdressing swivel seats. Mum chose to stand whilst my sister and I sat.
The building appears to be a converted house, though it is now in line with all of the other shops on the High-street. The door opened directly into the hair dressing area but there was a passageway leading to the back and then stairs leading to treatment rooms a nail room and the bathroom (with leaking toilet) upstairs.
The floor initially appeared clean but once I was sat waiting (we were early so we had a 15minute wait) I noticed that there was a fair bit of cut hair which wasn't in the cutting area and hadn't been swept away properly. This is not a problem for me, but was a bit odd as it looked to have just been brushed away as opposed to brushed up.
Prior to our treatments we were asked to fill out a short form with personal details on and then we were lead to our individual treatment rooms. We weren't introduced to the therapists so have no idea of their names but they were all polite and friendly.
The treatment room I was in offered the standard massage table, a sink, a cupboard and a corner unit. There were also hooks on the back of the door to hang clothing and a robe should you choose/need to use it.
The table was a reasonable height, but the material covering had some marks on it. The place where you place your face was covered in tissue towel for hygiene reasons, but I found it didn't cover the towelling underneath sufficiently.
The therapist left the room allowing me to get undressed and cover myself again once laid down. The back neck and shoulder massage was excellent. The therapist didn't talk throughout (which I prefer) and the room was relaxed with some very repetitive but soothing music in the background. My only complaint is that when the phone downstairs rang it was very loud and brought me back to reality quite quickly. I found that unlike most relaxation massages, the therapist found knots and worked on them, this was exactly what I needed as I suffer with back problems and tight shoulders is a huge consequence.
Once this treatment had come to an end I was offered water and the privacy to get dressed. The therapist met me in the hall and showed me to the nail area. I chose a lovely nutmeg Jessica polish and sat for 30minutes whilst my nails were filed and polished.
Now, I haven't had a manicure before, mainly because I file and paint my own nails, but I was expecting a bit more. When my friends have had manicures they often consist of hand massage, nails being filed and buffed before polish is applied. In this instance my nails were filed and polished.
Timing was brilliant. All three of us completed our treatments at the same time which meant no waiting around for each other. However, the methods used for the manicure were different. For example my mums seemed a bit rushed, but we soon realised why when the therapist finished the manicure and said she was off home.
My sister had her nails dried under a special machine - which meant that the polish didn't smudge at all, whereas my mum and I both had 60 second drying drops put on ours and both ended up with smudged polish by the time we got home.
As I had paid when buying the Groupon voucher we didn't need to make payment at the salon. This allowed the therapist who treated my sister to walk us back downstairs and say good bye from the cutting floor.
As I said I paid £15 for Back Neck and Shoulder massage plus Manicure or Pedicure as an offer. Individually priced the massage is £29 for 30minutes and advertised as a stress buster and a file and polish on hands or feet is priced at £10.
Upon looking at the website I realised that Groupon incorrectly advertised their manicure/pedicure because Bamboo do offer both of these and they do include the aspects which I felt ours missed. Standard treatments start at £20.40. So my package was worth £39.00 each and I paid £45.00 for three.
I would fully recommend Bamboosalon in Theale and would most certainly go back again.