Newest Review: ... NOT TRUST Please find attached a copy of the confirmation eMail, received from your company on 30th August 2011. The eMail confirms an o... more
Oh dear O Spa - Product Puchasing through website
O Spa (London)
Member Name: mwah_xx
O Spa (London)
Date: 03/10/11, updated on 03/10/11 (112 review reads)
Disadvantages: Too good to be true, poor communication, badly run campaign,
To start this sorry tale, I must first paint a little background, my beloved ghd's blew up (maybe slight over exaggeration there they gave a feeble pfffft and stopped working!) in February this year. Having no money I decided not to purchase a new set and have thus wandered round with my natural curls since then. Now I love the fact that I have saved myself a fortune in hairdressers having to not have my split ends cut as regularly and my hair has never been so healthy, BUT I did miss my straightness. Lo and behold, my joy when I saw a Groupon voucher offering hair straightners for £15 when the RRP was £99.95, I whipped my card straight out to purchase these!
A couple of days after I placed my order on Groupon, my voucher went live and I happily applied for my straightners and paid the £7.50 P&P. At this point I was also offered to purchase a second set of straightners for £22, which I was tempted with and then sought the opinion of the other half, who promptly told me that I only had one pair of hands to do my hair with - what would I do with 2 pairs of straightners, so I decided to forgo this (my bank account breathing a sigh of relief) and placed my order with O Spa London directly. I was a little bit worried about placing my order as I was moving out of my shared house 3 and a half weeks after placing the order, but I figured that they would be delivered within 28 days so that would be no problem, how wrong I was!
I am sat here as of the 3 OCTOBER, still with no straightners. On the 14th July, 2 weeks after placing my order I received an email from O Spa, saying that I could expect to receive my order within 28 days. I happily continued to wait, figuring that this is within O Spas T&C (as read on their website!) and so I wasn't really within my right to complain. It came to the 5 days before I was due to move - NO UPDATE, so I sent an email to O Spa requesting if my straightners were not sent out could I at least change my delivery address as I was moving. I got the automated response, but no response to my question. Again, I left my previous house on good terms with my housemates so I asked them to keep an eye out for me and to let me know if they turned up. Following this it reaches 28 days since I placed my order, I fired off a second email quoting the terms and condition on the website and stating my displeasure, once again automated response - BUT NO SPECIFIC RESPONSE to my enquiry, at this point I began to get annoyed, but to salve my temper I received an email from O Spa on the 26 July saying that the response to the Groupon campaign has been overwhelming and so they were running out of product, and the next batch of orders will be delivered week commencing 15 August - so I waited and involved myself with sorting out our new flat. Week commencing 15 August - no straightners, once again I email, no response. I get annoyed and as it was IMPOSSIBLE to ring O Spa London, with any number I tried leading me to an automated message and then disconnecting me, which was annoying with trying to sort out the product ordering problem, I can't imagine trying to book an appointment - in frustration I rang Groupon to complain about O Spa, figuring they would have better contact details. Now the lady I spoke to was very sympathetic and was about to refund me - it wasn't the money at this point rather that I wanted straightners for straight hair and more importantly delivery to the correct address, she promised to chase and once again I decided to wait it out a couple more weeks, and time flew past, I went on holiday, came back - no straightners and the website says still "awaiting" - at this point I gave up on O Spa completely having had no joy to any email or any commiunication, rang Groupon who refunded me immediately and referred me to O Spa to receive my P&P refund of £7.50, lo and behold following this I receive an email saying that they will still send out my straightners at no cost to me (bar the £7.50) or I could exchange for a voucher for £99.95 - call me cynical but I think that this may be due to my request for refund. Once again I am in limbo waiting - though at least this time I am somewhat hopeful and at least I am only £7.50 down instead of £22.50. ...
However the update to all of this is that my order has *apparently* been dispatched - to the wrong address (of course) and the tracking number I have been given does not work with the Royal Mail tracking site........will I ever receive the straightners? Lets just wait and see.....
Summary: Dreadful service - put me off using the Spas