I arrived at Ospa Riverside last Saturday afternoon, looking forward to the three treatments (2 massages and a facial) I had booked through their website and booked a month in advance. When I got to reception I was told first that they didn't have my name down against any bookings. When I showed my confirmation email the receptionist said that the therapist who was due to see me had gone off sick and they had been unable to contact me due to their system having been down for two weeks! I was astonished that in two weeks of 'no system'they had no manual back-up so that at least they could contact clients. I have no idea how they managed to send me a confirmation email two days before the booking given that according to the receptionist no emails were going in or out. I was then further told that they would not be able to refund my credit card until they were back to normal, which would take at least another week. I asked for the manager's name and left her a message requesting a telephone call on Monday -it's Tuesday afternoon now, do you think she's called? Absolutely shocking lack of customer care, I shan't be booking anything with them or buying any products in the future. I hope they go out of business soon -if my personal experience is anything to go by, they probably will.