Whittlebury Hall Reviews
Newest Review: ... Sept though. I could have chosen 3rd September but thought I'd enquire as to whether that particualar offer would be extended to give us a bit more space to book. The customer service girl said that the new offers would be coming out soon and that it was more than likely that this one would be extended as it was so popular, so on that advice, I gave my husband his present - detailing the spa and package - and told him he could book any date up to the end of the year. So imagine my shock when I called yesterday to book the package and was told that it had increased by another £20 pp. Had I been warned that it may go up in price, I woul... more
Customer Whittlebury Hall Reviews (9)
by - written on 02/09/11 (Somewhat useful, 61 readings)
I have just got off the phone for the second time to Whittlebury Hall and they still have not resolved the matter satisfactorily. I tried to book the Deluxe Spa package for my husband's birthday present last month after I was emailed a special offer for £99 per person for an overnight stay in a Club room, dinner and breakfast and a dual 25min massage. Not bad I thought and I can just about stretch to that. We can only do the weekends though and so that added a further £30 to the total. I decided to still go for it though and called up to book for a date in early October. That particular special offer was due to run out on 4th Sept though. I could have ... Read the complete review
by Alex G - written on 01/01/10
Really disappoting!! Unfortunately, spas are becoming very commoditised - 'get 'em in, get 'em out' - and this is a prime example.The spa is packed: as in, I queued for the steam rooms and my wife and I had to sit seperately around the pool when we eventually found a 2nd seat.By far the low point, however, was the massage. The lady didn't look me in the face, then babbled away the whole time (even though I kept trying to end the conversation (sorry, i like my massage to be in peace). She had very poor technique (not being a snob here, but when you are paying £60-odd you expect good quality) and the massage ended after 40minutes. I complained to the spa management and they are 'looking in to the matter'.Yes, it's cheap-ish, but, as always, you get what you pay for. Book somewhere else!!
by - written on 10/07/09, updated on 11/07/09 (Very useful, 179 readings)
I stayed at the Whittlebury Hall with my girlfriend when I took her rally driving for her birthday. If you are researching this hotel and planning to go to Silverstone, I don't think there is a hotel closer. We were attending the rally school which was just around the corner. I had booked a package which included 2 nights stay, breakfast and dinner on both days and the 'Heat and Ice' experience at the spa. I can't remember how much it cost me then, but at the moment they are offering this package for £65 per person per night - i.e. £260. Upon arriving, the hotel is very grand and beautiful. You'll see this from any pictures you see online. We ... Read the complete review
by - written on 19/05/09 (Very useful, 180 readings)
Hotel looks quite smart and well presented, but customer service is non-existent. It amazes me how they survive the credit crunch with their general attitude. We arrived for a spa break, but actually missed the day because they had no lockers left due to over-booking. Apparently they have no control over people extending their stay. Having spoken with the Manager we were persuaded to try again the next day and were allowed to stay after the 11am deadline, which was very generous of them considering everybody just stays anyway! Just to make matters worse, she then suggested we had a good drink to forget our experience! I dont see getting drunk as ... Read the complete review
by caroline burton - written on 05/10/08
Terrible customer service, and be warned, KEEP your reciepts, a month later, they sent my mum a large invoice for products and treatments she had paid for on the day, all I can say is thankfully she used her credit card and had the statement as proof of payment. She had spent nearly £500 and this is the way they treated her! My sister complained to the manager the day after we'd been and never got a reply, I sent the manager a complaint letter by special delivery, so I know they received it, but I too did not get a reply, they are so rude. ADVICE- choose a different spa, do not go here. From Caroline Burton, Oxfordshire.