Caveat Emptor - Buyer be ware when the entertaintment is substituted! (Whittlebury Hall)

Member Name: Sandra Eaton

Product:	Whittlebury Hall
Date:	27/03/08 (337 review reads)
Rating:

Advantages: Nearby golf course

Disadvantages: Uncaring management

I have never experienced such disinterest in a complaint made to a hotel. We stayed for four nights over the Easter weekend, during which we attended a tribute night. We spent a boring and annoying three and a half hours eating the three course meal included in the ticket price, with inaudable music playing in the background of a much louder noise level from the numerous hen parties who also attended. Seconds before the tribute band took to the stage we were advised that a different group would be performing; the hen parties rushed to the stage and we couldn't see anything. We could, however, hear a tuneless group. Our complaints have fallen on deaf ears, as have the complaints of others - there were 30 people at reception wishing to add their names to the complaint list. A bit much for £160 - not even a sorry for ruining my husband's birthday, refusing even to put a candle in his pudding, on the grounds of fire safety. Puzzling then that numerous other tables had candle laden desserts and birthday cakes carried to their tables. I have just been told that a letter "resolving the issue" has been sent to me, which apparently says "sorry, but no compensation". Hopeless!

Summary: An expensive but truly awful night's entertainment