Cancer - No reason to suspend membership Sir - that'll be 3 months payment and a £25 admin fee. (Bannatyne's Health Club)

Member Name: Steve

Product:	Bannatyne's Health Club
Date:	24/03/08 (796 review reads)
Rating:

Advantages: Very nice when they first show you round the place!

Disadvantages: Sign the contract and boy are you tied in!!

Having just recieved the most appalling customer service of any organisation in my life - please read this before you even think of joining Bannatyne's.

My wife was diagnosed with Breast Cancer in January. I requested that Bannatyne's suspend membership until January 2008 as we would not be using the Gym for obvious reasons whilst she underwent chemotherapy and later an operation.

They see this as no reason to allow a suspension for a period. Indeed, they charged my wife 3 monthly payments and a £25 cancellation charge to close her membership as they do not "do suspensions".

So if you are happy to join an organisation with this attitude (I see the OFT has already investigated their membership contract and enforced some changes) then they are much the same as other places.

But please don't get ill or you will find such a low level of customer care that will astound you!

Summary: AVOID THIS COMPANY !