Bannatyne's cancellation policy (Bannatyne's Health Club)

Member Name: dismayed

Product:	Bannatyne's Health Club
Date:	16/05/09 (330 review reads)
Rating:

Advantages: its a gym

Disadvantages: cancellation policy

I got taken to the cleaners by Bannatyne's. Rang to cancel my membership in the February when it would be a year old and they said fine, sorry to see you go. No mention of sending it in writing or 3 month quit period REGARDLESS of where you where in your yearly membership. If it was 2 months in fine but not when I had paid the same as someone who had paid for the year up front.

Three months later I found they had still been debiting my account. They had no knowledge of my cancellation and said it was my word against theirs. AND I still had to pay another three months membership from that point onwards. £600 for a gym I did not use.

They treat their direct debit customers differently to their yearly paying customers.

They refuse to give out the head office phone number saying it was 'policy'. If you cancel with this company you have to put it in writing, go to the gym and get a receipt or you will not be believed.

I won't be investing in this.

Summary: avoid