Hot Air Ballooning Reviews
Newest Review: ... they cancelled on us 6 times I finally gave up on March 2012. It is important to highlight that although they can cancel 6 ... more
... times in the first year (so the buyer can have 50% of the fee back) it is very difficult to book as there are a limited number of flight sites, the certain days of the week - important of you work full time - and they only fly for certain periods during the year.
They only refunded us 25% of what we paid and therefore we lost nearly £200. They are complete con artists and when ever I asked to speak to a senior member of staff - none of them had the courtesy of even talking to me.
I sincerely hope that others rea...morePrice Comparison for Hot Air Ballooning
Customer Hot Air Ballooning Reviews (6)
by amelia tyler - written on 14/05/12
Rating:
I would not advise anybody to buy tickets from this company!!! I bought 2 tickets for my husband and myself for our first wedding anniversary in July 2009 and after they cancelled on us 6 times I finally gave up on March 2012. It is important to highlight that although they can cancel 6 times in the first year (so the buyer can have 50% of the fee back) it is very difficult to book as there are a limited number of flight sites, the certain days of the week - important of you work full time - and they only fly for certain periods during the year. They only refunded us 25% of what we paid and therefore we lost nearly £200. They are complete con artists and when ... Read the complete review
by Sheffa - written on 09/08/10
Rating:
My friend brought me a ticket for go ballooning TWO years ago, and we are still yet to fly! We have booked over 10 times, and it has been cancelled, even when the weather was sunny, and no wind - I have a photo to proove this! They are now trying to tell us that our voucher has ran out and they are rude and do not care about their customers at all on the phone. We just want to fly and we have paid over £200, they are pathetic, unprofessional and a useless company, who could not care any less for their customers, they just want your money. NEVER fly with them, go with a decent company who care!!!
by Kevin Costelloe - written on 19/05/10
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After noting some of the comments in this forum as we take our customer care very seriously we would like to take this opportunity to respond to some of the points made by the posters. We endeavour to make our refunds policy, voucher validity periods and flight movements very clear in the voucher packs, on our website and over the phone in our dealings with customers. With our recently (September 2009) updated bookings system we even ensure that all bookings have a follow up email confirming all booking details, the weather line number and also possible locations that we may have to move flights to if the weather or wind direction is unsuitable on the day ... Read the complete review
by Dave McCourt - written on 12/05/10
Rating:
My first flight was cancelled due to bad weather. My second flight was moved to a site 25 miles from me and re-scheduled to 6am. Not much notice once you find out via their weather check line which opens for morning flights at 11pm the previous night. I couldn't get there as there is no public transport here in the country that early. We're a one car family and my partner needs it to drive the kids to school and nursery. (I could have cycled to the first site which is 3 miles from me). Go Ballooning were not interested, were rude to me and my girlfriend and refused to enter into any discussion. My voucher was classed as used. Tough luck they said, it is in the terms and conditions. £95 for nothing. Disgusting company. Avoid.
by Andy Marshall - written on 02/03/10
Rating:
DO NOT BOOK WITH GO BALLOONING. They will take your money, cancel your flights, and then invalidate your vouchers on a whim. Their customer service is non-existent and their flights even more so. Book with anyone else, but avoid them at all costs.
