David Lloyd Leisure Clubs Reviews
Description:From swimming to tennis and from personal training to group exercise.
Newest Review: ... to find out how to leave (they don't make it easy) and it slipped my mind to make the payment. Anyway they handed over a £50 late payment (1 month) as a 'bad debt' to Arc the debt collectors: no prior warning at all, and slapped on a £70 fee and £20 late payment charge. I run a business and understand debts have to be dealt with but this was ridiculous - to be honest I'd have happily ... more
Customer David Lloyd Leisure Clubs Reviews (19)
by james maclachlan - written on 29/01/13
Plenty of classes as you would expect for the expensive fees. Gym decor at Kensington(the flagship) is tired and not always clean. 2 lifts to transport you to different floors. One was out of action for about a year...maybe more. When I wrote a letter terminating my membership, they continued to debit my account and when I queried was informed my letter had not been received and I still had to pay my three month notice. I was out of the country during this period. I argued they owe me the over charged membership and was stale mate. They threatened with bailiffs and told to read the small print. This place is a disgrace on many levels. AVOID AT ALL COSTS
by Susan smith - written on 21/04/12
I would join another gym! Its not just the heavy handed approach to fees (high and difficult to leave) but the customer service is attrocious, staff are obviously not trained and not at all happy and the turnover of staff clearly reflects this. Requesting simple things like cleaning the changing rooms ( often filthy), requesting that management at least chcek that the adults area of the changing rooms is kept so ( it isn't!), that TV channels are changed so that not all TV channels are DL adverts or sport and have teletext (so as to detract from the dullness of the treadmill) and a particular bug bear - that they allow regularly parking in disabled car parking spaces (by able bodied gym attendees) and this depsite notices that they will clamp people ( an idle threat if ever there was one!).Do not join DL Epsom!
by tony - written on 07/03/12
do not join david lloyd. Having signed up to their 4 month contract, I wrote a letter of cancellation on the third month and cancelled my direct debit on the 4th. all in order. or was it.The matter has now been sent to arc - a debt management recovery - with an added £70.00 fee. Matter ongoing but david lloyds are horrendous.
by Ben Bolton - written on 07/03/12
As with others I received the heavy-handed treatment from Arc and David Lloyd. Admittedly I missed a payment, but primarily because I canceled my d/d to remind myself to leave. I then found it quite challenging to find out how to leave (they don't make it easy) and it slipped my mind to make the payment. Anyway they handed over a £50 late payment (1 month) as a 'bad debt' to Arc the debt collectors: no prior warning at all, and slapped on a £70 fee and £20 late payment charge. I run a business and understand debts have to be dealt with but this was ridiculous - to be honest I'd have happily accepted a late payment charge given there was an error on my part, but the ... Read the complete review
by David lloyd member - written on 16/06/11
Last week I wrote to my David lloyd gym requesting that I want to cancel as I don't work or live close to their gym or any other David Lloyd any more - I am 20 miles away so it is time consuming and costly getting there regularly. One swim a month for £57 membership fee is an expensive swim and I have been doing this far too long now-nearly 2 years (bacause i like the pool in the summer as it is outside). They said because I cancelled on the 7th of the month, they take that as from the beginning of the following month and then 3 months notice from that date. I have to therefore pay 4 months of membership with them knowing I am nowhere near them to use the gym (never ... Read the complete review