“ From swimming to tennis and from personal training to group exercise. „
Plenty of classes as you would expect for the expensive fees. Gym decor at Kensington(the flagship) is tired and not always clean. 2 lifts to transport you to different floors. One was out of action for about a year...maybe more. When I wrote a letter terminating my membership, they continued to debit my account and when I queried was informed my letter had not been received and I still had to pay my three month notice. I was out of the country during this period. I argued they owe me the over charged membership and was stale mate. They threatened with bailiffs and told to read the small print. This place is a disgrace on many levels. AVOID AT ALL COSTS
I would join another gym! Its not just the heavy handed approach to fees (high and difficult to leave) but the customer service is attrocious, staff are obviously not trained and not at all happy and the turnover of staff clearly reflects this. Requesting simple things like cleaning the changing rooms ( often filthy), requesting that management at least chcek that the adults area of the changing rooms is kept so ( it isn't!), that TV channels are changed so that not all TV channels are DL adverts or sport and have teletext (so as to detract from the dullness of the treadmill) and a particular bug bear - that they allow regularly parking in disabled car parking spaces (by able bodied gym attendees) and this depsite notices that they will clamp people ( an idle threat if ever there was one!).Do not join DL Epsom!
do not join david lloyd. Having signed up to their 4 month contract, I wrote a letter of cancellation on the third month and cancelled my direct debit on the 4th. all in order. or was it.The matter has now been sent to arc - a debt management recovery - with an added £70.00 fee. Matter ongoing but david lloyds are horrendous.
As with others I received the heavy-handed treatment from Arc and David Lloyd. Admittedly I missed a payment, but primarily because I canceled my d/d to remind myself to leave. I then found it quite challenging to find out how to leave (they don't make it easy) and it slipped my mind to make the payment. Anyway they handed over a £50 late payment (1 month) as a 'bad debt' to Arc the debt collectors: no prior warning at all, and slapped on a £70 fee and £20 late payment charge. I run a business and understand debts have to be dealt with but this was ridiculous - to be honest I'd have happily accepted a late payment charge given there was an error on my part, but the handing over to Arc, no way.
I am busy, relatively well off and don't care to get embroiled with this so I paid to get rid and terminate the agreement. I have written to them expressing my feelings on the matter but I felt that this also needed to be aired more publicly. They clearly do not care about their image or customer service (I have been a member of various DL gyms for 12 years). On principle I won't be joining them again.
Last week I wrote to my David lloyd gym requesting that I want to cancel as I don't work or live close to their gym or any other David Lloyd any more - I am 20 miles away so it is time consuming and costly getting there regularly. One swim a month for £57 membership fee is an expensive swim and I have been doing this far too long now-nearly 2 years (bacause i like the pool in the summer as it is outside).
They said because I cancelled on the 7th of the month, they take that as from the beginning of the following month and then 3 months notice from that date. I have to therefore pay 4 months of membership with them knowing I am nowhere near them to use the gym (never mind how much it costs me in petrol to get to them and back).
I think this is absolutely extortionate . No one else requires 3 (or 4) months notice. I pay my DD every month and have done for years without arguing against their constant price rises that seem to be every quarter.
I don't want to just cancel my DD - as I hear that they will chase you with Debt collectors within a matter of days - but I don't want to be charged over £200 further when I don't use them anymore.
I do hope Trading Standards and business ombudsmen are hearing about this - there must be something that can stop them doing this.
I have been with David Lloyd for over 6 months I am still with them because i don't find them a bad gym and the tennis coach and lessons are really good which is a big pull for me to stay rather then voting with my feet, But.. I had been paying my membership for at least 4 months with out any problems and they always take my membership out on the first so on the 3rd i moved majority of my wages into my saving account from my current account because I was saving for my holiday to to Dubi, spending money and etc.. anyway I got a threatening letter from David Lloyd on the 8th telling me I had not paid my fee's and that I would face action against me from their debtors and possible legal action if I didn't pay up!! this was their error for not taking it on the dates they were supposed to and previously had been doing so. I was so annoyed I called them up in head office and vented at them for the threatening letter and explained this was a first time and pointed out this was their fault for not sticking to their own payment terms agreement, the man on the phone said he was sorry and said it was a fault of their's but also said I should know what money has and has not left my account! how damn rude!! anyway I paid up on the phone right away as I just wanted to end the call. this is a good gym but they look at you like your money and nothing else. They showed their hand as a cold hard salesman on that instance. so be warned
Hi. I was a member of David Lloyd gym for 1 year. I actually paid the whole years membership upfront for my wife and I. I handed in a cancellation letter 3 months prior to the end of 1 year contract. They lost the letter. 2 days after my membership ended, i started receiving letters from arc (europe) ltd who are debt recovery agents who had been assigned by David Lloyd to collect 3 months membership fees from me. A week later Trevor Munn solicitors wrote to me demanding the money or we will see you in court letter. They are big talkers honestly. What they did not realise is that I am a corporate solictor and that I would not keep quiet. I reversed the court threat on them, they soon backed off after exchanging 10 letters. My advice to anyone who is thinking about signing up, save your money. Imagine a gym instructing debt collectors only 2 days after a membership was meant to terminate, its ridiculous. The funny thing is that they then call you up, trying to persuade you to stay at the gym. Its a bogus company, they are only after your money. DO NOT GET CAUGHT IN THIS DIRTY COMPANIES BOOKS UNLESS YOU GOT THE KNOW HOW ON HOW TO FIGHT THEM.
I am very disappointed with the highly unprofessional behaviour of the admin/managerial staff of DL Gidea Park. They market themselves as being an 'Exclusive' gym that are family friendly but are far from that.
When you fisrt join they tell you about all the child friendly features that they provide. When the baby is six-months old they demand a membership fee so the baby can have a paddle. The creche is extra, the parent and baby/toddler swimming classes are extra and the tennis lessons are extra. So why are we paying for a child membership?
When I tried to take this up with the admin staff I found their female manager to be patronising, aggressive, rude and unhelpful. When I tried to take it up with a younger manager he was initially sympathetic until he went into the office to speak to her and then came back and lied to my face and claimed he did not understand what I wanted.
I do not need to pay to be disrespected so decided to cancel my membership, after 3 years, and was told I had to give 3 months notice. Regardless of the fact that my initial membership was for a year and I never signed anything after that.
I have tried to speak to the general manager as it would seem he has no idea (or doesn't care) what his minions are up to but to no avail.
Pretentious bunch of wannabes!! Avoid avoid avoid.
I have been a member of the David lloyd York club for many years, overall the gym is good, better standard than many other ones, however there are still some issues such us you cant freeze your membership more than once a year, so if you plan to go on holiday twice a year you will have to waste several weeks of membership.
Another problem is the kind of instructor they employ, most of them are very good, but the Body Jam one is extremely bad, to start with she doesnt look like an instructor, she takes several breaks within the 1hr class, one break can take up to 5mins, people are going there to train not to chat, I dont think she does that on purpose I think she is just not fit enough to do the job, once she said she is not enjoying herself in the class, lol how can that motivate anyone?
WE ARE PAYING MEMBERS, THE CLASSES ARE NOT FREE, SO PLS GET US SOMEONE WHO IS QUALIFIED OR AT LEAST FIT ENOUGH TO DO THE JOB!!!!
Do not join David Lloyd!! I'm in the process of cancelling my membership - I was told I had to give a months notice, which I did via email on the 9th Aug - The gym conveniently had no record of this email. A week later I get a letter to say I owe 1 months fee. So I call them to be told I will actually owe them 2 months - The "months notice" runs from the 1st to the 1st of the month, therefore If you give your notice anytime during the month it doesnt count until the following, and like me you end up paying for 2 months. I'm sure it's all in the small print, and yes, I probably should have read it BUT surely a months notice should be a months notice!? And no, this wasn't explained to me when I originally joined!
DO NOT JOIN DAVID LLOYD! They are apalling when it comes to ending your membership. I joined on a 3 month membership, but to fulfill their cancellation terms would have had to cancel during month 2 to be within the timeframe for 1 months notice. The minute you go over 2 months you have to give 3 months notice! They automatically put you onto a 12 month membership if you do not cancel before end of month 2, the upshot being that a 3 month membership is really 6 months of payments, and a 12 month membership 15 months of payments. They have a policy of not discussing termination when selling you the membership so it all comes as a bit of a nasty surprise. Any refusal to pay and their VERY AGRESSIVE Debt Collectors ARC Europe are onto it immediately. PLEASE HEED THIS WARNING
Be very aware with David Lloyds contract, the small line say that you have to give 3 MONTHS NOTICE to cancel your contract AFTER one year of membership. Like many of us, I didn't read the contract and end up paying the gym 6 months without using it!!! They send me to debt collector even after I explained that I could afford it anymore. They were really nice when I came to join but REALLY REALLY nasty when I had a problem...
Real shame and like One-way (You can come in but can't go out). We simply try to downgrade our membership which can be done as per their staff words during joining time. But here is the trick - they will tell you many things to sell off but at the end of day taking your signature on something else which was not told in person. Golden Rule is
1) Read all terms and condition without believing in what was told by staff
2) take in written on whatever was promised by their staff
3) any complaint / issue, have written acknowledgment from them
4) any discussion over phone with them, have it documented in written with date-time and what was discussed and also submit copy at reception
Reason is simple - they have very good team of debt collectors so if you are going to fight the case, will need everything in written. Also they will ask everything in written but willingly will not provide update in written to you.
David Lloyd is expensive and a nightmare to cancel your membership -The small prints states: You should give 3 months notice for cancellation from the first of the following month you give the notice!!!I handed a note in on the 2nd of July 2008 and the three months notice was taken from the 1st August so ended up paying for four months.
Have been a member at Watford for around 5 years and recently decided to cancel membership. They lost my first letter, had no record of any phone calls. I took the next letter to the gym itself and insisted on a receipt which was given.
Due to their rules, it cost me 4 months subscriptions to cancel. They decided to persue this through a collection agency when I challenged them.
I will not re-join this gym and could never recommend it now, having been treated this way after many years of membership.
My reasons for leaving were varied, but if this Gym is sold to you as being 'exclusive', I can assure you it is not.
The Watford site is also notorious for having an exit which is meant to be left turn only. When driving by (I recommend you don't go in!), look out for nutters trying to turn right illegally. This has been the scene of many accident close calls.