Newest Review: ... was actually £30 and I could have got it for £22.50 online.... so beware!!!!!!! When I contacted millets they said that the rucksack ha... more
Millets Isle of Wight
Member Name: mrew
Advantages: great customer service
Disadvantages: non really, can get a bit busy though
I went into Millets in Newport Isle of Wight last November to buy a pair of Hi Tech Magnum boots, I found a pair with a zip at the side and they felt very comfortable and they were relatively cheap they were for me!
The assistant advised me that there were some problems with the boot, customers had returned them because the zip failed, despite this I went ahead and bought them, making sure the box and receipt was safely stored!
I have previously had a very good experience of Magnum boots, I trod a long and weary beat in London and the Magnum boot made it very comfortable for my feet!
The London footways can be very hard on your feet if you are doing a 10 hour shift.
Some weeks ago I noticed that the top layer of the boot leather had peeled away I thought that I had scuffed it somewhere and thougt that all that polishing was to naught, and carried on wearing them, forget the image of nice shiny boots, think of the comfort.
Then I noticed the leather was peeling all over.
Yesterday I took my boots back to Millets, one assistant laughed out loud when he heard my complaint, it was the first time he had this type of boot returned because of a fault other than the zip.
He advised me that Hi Tech had discontinued these boots (because of quality issues I presume).
The boots were accepted as not up to standard (some 6 months of wear being accepted) and I was given the option of a refund as replacement was not available which was a shame as the boots were really comfortable.
I 'upgraded' and I have my new pair of Magnums.
What really got me was the enthusiasm for the job exhibited by the staff, they were knowlegable about the products they sold and seemed eager to help the customer, I saw this in the way one woman enquired into destinations dates of travel etc to ensure that the customer she was serving got the right kit for the destination.
I do not know how other Millet stores rate but the one here in Newport IoW is great.
Summary: I like this shop
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