If you're not young and 'fit' forget it! (Nike Town)

Member Name: cbeach

Product:	Nike Town
Date:	27/02/04 (946 review reads)
Rating:

Advantages: Large sizes, Well laid out, Good quality

Disadvantages: Poor customer service, Terrible staff, Teeth-gritting experience

I've had occasion to go this huge store several times in the last couple of years to buy trainers for my gym visits. Having larger than average feet for a woman it's one of the few places that does my size. However, visiting this store has been a real ordeal every time, I have to grit my teeth on entering the doors!

It's very large and well laid out, lots of space and lots of what look like assistant milling around but none of them very eager to actually serve you. On my last visit, a girl said she would go and fetch the shoes I was interested in and I never saw her again. I waited about 10 minutes and then asked a young man if he could help and eventually I managed to get my trainers! I feel I could have sat there for hours and just been ignored. I know I'm of an older age than most of their customers but my money is the same value. It pays their wages! The assistants seem to be more concerned with looking cool and posing about.
As I say, a real ordeal.

I sincerely hope someone/anyone from their senior management should happen on this review and maybe do someting about their sorry customer 'service'. Their products are good quality and the shoes I did eventually manage to buy were excellent for the purpose. Just wish it was a nicer experience to buy them!

Summary: