Newest Review: ... a Culture of Customer Care- learning how to identify customer needs and dealing with complaints in a professional manner. Retail Travel P... more
Getting Appointments over the Phone
Courses in General
Member Name: MattyP007
Courses in General
Advantages: Really Great Course
My company have recently signed up for several courses with a sales training and management development company called MLP Training (http://www.mlptraining.co.uk).
The trainer for all the courses with MLP Training is a guy call Mike Le Put. Mike is an author, publisher, trainer and motivational speaker. All of the programmes are recommended by the Institute of Sales and Marketing Management. He was an extremely nice man and very easy to learn from and follow.
One of the courses I took was called "Getting Appointments over the Phone", it was a one day course and is designed to develop your skills in successful telesales.
The objectives and learning schedule for the course is:
I'm too busy
Put it in the post
I'm just collecting information
Leave it with me
I'm not in the market
I can't afford it
We always use another supplier
Tell me about it now
I don't need it
You should contact someone lower down
I'm going on holiday
How much does it cost?
You're too expensive
You'd be wasting your time
The main thing that I learnt from this course is that with confidence and conviction in your sale, you will get that face to face appointment. I have been very impressed with the increased amount of appointments and ultimately sales I have been able to achieve following this course. Mike really helped me to achieve this.
I was pleasantly surprised at what a highly interactive workshop this was. In every exercise we were about to related the learning back to our own specific areas, which I found extremely helpful.
The course fees include lunch, refreshments and all course materials.
The venue is at the Bolholt Country Park Hotel in Bury. The hotel is extremely beautiful and includes full use of the pool and leisure facilities. I enjoyed a lovely walk around the lakes and parkland. To make life a lot easier there is also free wireless and email internet access and private parking.
I found the information and training immensely beneficial and the advice given is priceless. The course was thought-provoking and of great benefit to both me and our company. Since attending the course I find that the practical help and advice given is something I use every day. I would thoroughly recommend this course, I enjoyed every minute of it.
Summary: Highly Recommended
More reviews in the field of Study Course
- have a taster
- Westminsters rep goes down the Pan along with its journalism students
- All that glitters is not gold ...
- If I multiply the time taken by the rewards what will I get?
- A Course that Aims to Cover All of Human History
- Nursing......a good idea in todays N.H.S.?
- Stonebridge NCFE TEACHING ASSISTANT LEVEL 3 DIPLOMA
- TESL Level 3
- It'll take you a year to get your head around entering at the fourth floor!