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I bought a trolley Piquadro, large size (over 25 kilograms of content), attracted by the elegant appearance, (what I thought could be) a good make and by the suitability for a professional who is a frequent traveller like me. Despite the price (expensive), I was convinced about the purchase also by to the warranty. Objectively the aesthetics and the external finishing of Piquadro products are good.
However I was disappointed from the functional point of view. At the first use the suitcase lost a wheel, and this consequently ruined the bottom. Unfortunately I almost never had the pleasure to see the intact bag in use, because the damage occurred at the beginning of the first business trip and despite the warranty, the company refused to fully repair the damage of an article just bought!
I also noticed the great rudeness and indifference after the problem both at the dealer in Turin, Italy (Baronio), and at the company headquarters (Bologna, Italy). The suitcase was sent to the company twice and was kept in the warehouses for a total period of several months, without having the due repair as per warranty of the expensive product.
My experience was bad, low quality/price ratio, bad customer care following a problem.
In addition, I tried not to rub the trolley on the ground but the luggage was full by all its 25 KGs of capacity and walking with 25 KGs suspended to an arm is not a pleasant experience, especially during a stressful business trip. My qualification as a plastic surgeon can certify that holding a 25kg object suspended on a shoulder, beyond the limits of resistance, can cause a severe strain of the nerves of the arm. However this is what the company would have expected me to do, to continue my journey with 25 kg suspended to my arm!
But the most incredible consequence of this purchase was how the company Piquadro reacted to my targeted, tough but polite complaints: I was sued by them!! (Of course, the judges quickly and unhesitatingly dropped the baseless accusations of Piquadro).
Weird way to recover an unhappy customer ............