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Orange Network
by missfwells
Okay, so over the years yes I have recommended friends and family to use Orange - It used to be brilliant? Until my recent contract (which I am now a year and a half into). It was pretty exciting when they teamed up with T-Mobile as I couldn't wait to get signal in even more places! Now T-Mobile and Orange have rebranded themselves 'EE'. ... I will not be starting a contract with them ever again, their customer service is just so terrible. I am now the only one in my family still on Orange (EE) whereas a few years ago we were all on it - Orange has the best signal at my house, many networks don't even get a bar at my house. I'm moving away for university in 4 months and will very happily be ending my contract with Orange never to return.
I have only ever been with Orange, started off with pay-as-you-go which was great, then felt more confident and got a contract - I am on my second 2 year contract with orange now.
Orange charge £25 each time you are sent a replacement phone even though I pay £6 a month insurance which is supposed to cover the costs of replacement phones? I complained to orange about this and they refunded me £50 (after 3 letters stating I wanted all unnecessary costs refunded). £50 is not really enough considering the hassle I went through so they also allowed me to upgrade my Blackberry 9300 to a Blackberry 9360.
Basically about 5 months into my Blackberry 9300 contract I accidentally broke my phone, orange sent me a replacement costing me £25... HOWEVER, the replacement was faulty? So after ringing up and complaining I was then sent another replacement, costing £25 -.- Which surprise surprise, was faulty. This continued another 6 times, I'd always give the phone a chance - I even purchased brand new chargers/USB cables/batteries in case it was those and not Oranges faulty Blackberry's! The amount of money I wasted, I came to the conclusion that Orange were sending me poorly refurbished phones instead of new ones so I asked to be sent a brand new phone which was a different model. They eventually agreed to this sent me a brand new 9360 and refunded me £50 (not enough money to cover the amount I wasted but it was so difficult to get that far I have given up).
As you can probably guess, I do not recommend Orange (EE). I think I will be using 'Giff Gaff' next time as it seems so much cheaper. I have given it 2 stars, those stars are just because I can get signal where I live otherwise I would give it 1 star.
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PlusNet
by M.M.
After being with O2 for years with no problems, decided to move because O2 selling off broadband. Joined Plusnet five weeks ago, after three days told line had settled now getting 6.2 meg. After further two days found speeds were fluctuating a lot, between 6 meg down to 634 kb. All plusnet do is blame BT, after three visits by BT and all ... giving same results. NO LINE FAULT. am still in deadlock. I am now waiting for deadlock letter to refer to OFCOM. Can never speak to the same person twice to argue point. Have had numerous excuses, "could be slow sites", "could be wireless connection", "could be large works nearby pulling on your connection". All these were present when I was on O2 with none of the problems I am now experiencing. Plusnet's own speedtest has a permanent notice at the top stating "we are experiencing faults which we hope to clear soon". If you quote speedtest results to them with readings from this site they say "these are unreliable", this notice has been on for over a month and is simply an excuse for them to use. I can only say if anyone is looking for reliable broadband, FORGET PLUSNET.
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Sky Broadband
by drfootlong
I live fairly close to the phone exchange so my experience will vary from other people, this is the standard Broadband unlimited, not the sky fibre product.
Speed wise, i get about 16mb so almost the full advertised speed, It's not slowed down at peak times either, or speed limited once a certain threshold has been reached ... like i had with Virgin Media, they don't throttle certain things like torrent traffic which most other ISP's slow down aggressively at evenings/weekends.
Customer service seems OK, i've had a few instances where the connection has gone down for an hour or 2, when my neighbors on O2 and BT have been fine, it was a local network problem however and the call centre, which is UK based, actually got an engineer to call me back to verify the problem before escalating it with someone at the local exchange.
If you already have ADSL from O2, BT, Plusnet, etc, and already have a poor connection, it's probably your location or line quality and it's unlikely you'll get any better from switching to sky, so bear that in mind.
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