02 Network Reviews
Product Type: O2 in Telecommunications Services
Description:Network services to keep you better connected!
Newest Review: ... it to be posted. Whenever I have had any questions about my contract I call O2 from my mobile which is free on 2302. This is also a handy feature for pay as you go users if you need to speak to someone and have no credit. Their customer service team have always been very helpful and friendly. They always ask if there is anything else they can do for you at the end of the call, this is a ... more
Customer 02 Network Reviews (5)
by - written on 19/09/10 (Very useful, 176 readings)
I was shocked to see that there's only 6 other reviews on O2 network in general so as I have been a customer with them for over 5 years I thought I could add my experience. As I said, I have been with O2 for my mobile phone contract for about 5 years now and I haven't considered swapping simply because of their customer service. I swapped to O2 from Virgin Mobile as a teenager after having a contract end with them. I chose O2 because they were recommended by a few friends and they were one of the top 3 big names in mobile network providers. To sign up to my contract I went in store as I wanted to talk over my options with a person. I went in and ... Read the complete review
by - written on 17/09/10 (Very useful, 51 readings)
I have just signed up for a new contract with O2, for £15 a month sim only I get 300minutes, unlimited texts, and 500mb internet and unlimited wifi. I think this is a good deal, but I bought my phone seperately from them as it worked out that you got more of a deal. I decided to go with O2 as my sister has been with them for a year and never had any problems with signal or her bill. The process to sign up for a contract is very easy. I went through Quidco.com to get some cashback as they have some good cashback offers at the moment. Then I found the contract tarriff I wanted, and followed the instructions to payment. I then got an email in the ... Read the complete review
by - written on 23/04/10 (Very useful, 13 readings)
I have had a mobile on the O2 network for around 7 years now. I have had brief daliances with Orange and Vodafone but something has kept me with, and coming back to O2. The downsides to O2: I often find I am on hold for quite a while to try and get hold of someone. I get put through to the wrong department and then have to start my on hold mission from the beginning again. This is very frustrating and obviously doesnt help keep your phone bill down. However, once you are through to them thye are always very helpful, efficient and knowledgeable. I have never had someone who has given me the wrong answer or advice and they have always ... Read the complete review
by - written on 12/02/10 (Very useful, 40 readings)
I've been with 02 for around 5 years now and I've had nothing but good experiences, I'll admit though that I'm a pretty low maintenance customer, I don't need 3g, use my phone abroad, send emails or pictures, I rarely even ring people. And that is why I'm on a pay as you go contract. The sim card for starters was free of charge which amazed me at the time. It used to cost me a tenner a month for my phone needs which would give me that amount of credit and 300 free texts and it was just enough if I budgeted my texts, but an email came to me about 4 months ago saying I could change my tariff (and still keep my current number) which would give me unlimited texts ... Read the complete review
by - written on 19/11/09 (Useful, 22 readings)
Let me start off by saying that I have been a customer of 02 for a long time (probably coming up to 6 years) so I have dealt with them alot. Choice of available phones 02 are one of the few networks that frequently have alot of new phones with many exclusive deals, such as the iphone. They have a good selection of normal phones, Blackberrys and slide phones. However as my preference has always been clam shell phones but there is a general lack of these on the internet site. Deals The deals are average but to be honest there are fair better deals out there with other networks. If I had the choice I would go with T mobile. The contracts ... Read the complete review
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All these and are taken from reviews of the dooyooCommunity.
being cut pff when you shouldn't bebad after sales technical supportthey make up the rules as they go along
Free 0845 number for friends to call you on, cheaper calls for you, cheaper connections for land line to mobile calls
not cheaper for every call
Cheap, Can use away from home,
Longwinded dial sequence
Over the past years - the connection has been good.
Appalling technical and customer support