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I was shocked to see that there's only 6 other reviews on O2 network in general so as I have been a customer with them for over 5 years I thought I could add my experience.
As I said, I have been with O2 for my mobile phone contract for about 5 years now and I haven't considered swapping simply because of their customer service. I swapped to O2 from Virgin Mobile as a teenager after having a contract end with them. I chose O2 because they were recommended by a few friends and they were one of the top 3 big names in mobile network providers.
To sign up to my contract I went in store as I wanted to talk over my options with a person. I went in and the staff were really helpful. I promptly chose my phone and then the type of contract to go with it. The whole process was really easy and I only had to take 2 forms of ID with me to take out the contract. The phone was ready there and then for me to take away which was a huge bonus as I would have hated to have to wait for it to be posted.
Whenever I have had any questions about my contract I call O2 from my mobile which is free on 2302. This is also a handy feature for pay as you go users if you need to speak to someone and have no credit. Their customer service team have always been very helpful and friendly. They always ask if there is anything else they can do for you at the end of the call, this is a nice touch as most other companies just want to get you off the phone!
I'd recommend O2 100% and when I have had a few technical problems with my iPhone they have always been very knowledgable with how to rectify it, talking me through from start to finish.
The only network provider I'd actually recommend.
I have just signed up for a new contract with O2, for £15 a month sim only I get 300minutes, unlimited texts, and 500mb internet and unlimited wifi. I think this is a good deal, but I bought my phone seperately from them as it worked out that you got more of a deal.
I decided to go with O2 as my sister has been with them for a year and never had any problems with signal or her bill.
The process to sign up for a contract is very easy. I went through Quidco.com to get some cashback as they have some good cashback offers at the moment. Then I found the contract tarriff I wanted, and followed the instructions to payment. I then got an email in the evening asking to call a freephone number to confirm my credit details for a credit check. This all went through fine and the lady on the phone was in the UK and it was free to call.
The O2 website is well set out and I found it easy to find both a tarriff and a phone. The phone I chose had a good description with pictures and specifications.
Then I bought the phone seperately again through quidco to get extra cashback.
I found the whole process very easy, I didnt have to go anywhere near a phone salesman and they were very helpful on the phone.
I will receive my contract and phone in 1-3 days and will update this review with how the signal is and if that actually happens!
I have been an O2 customer for around 7 years now. I am on a pay as you go sim card. This gives me the flexibility of topping up as much or as little as I need. With the sim card I have you top up £10 each month and for that you receive 300 texts and internet access. I am a bit of a textaholic. Since moving out of home, I text even more so 300 texts was just not enough for me.
02 have bolt ons where you can add additional offers to your phone package. I chose their 10 numbers package. This is where you choose 10 02 phone numbers and for £5 a month (which is deducted from your £10 top up) I receive an additional 1000 units. 1 unit is equal to one text or one minute of calls to any of your 10 02 numbers. For me my family and most of my friends are on 02 so this was a really good deal.
I think the reception for O2 is also really good when I am out and about. However, for some reason in my flat there is no reception in the middle of the sofa...only at either end of it. And there is no reception in the front rooms, only the back! It's very odd! Apart from that I get really good reception anywhere else!
I have never had a problem with O2. Once I added additional internet time onto my phone but it was going to charge me £7 a month as opposed to the £3 I thought. So I called customer services and they cancelled it without any issues.
If you are planning on swapping providers I would definitely recommend giving O2 a try!
I have had a mobile on the O2 network for around 7 years now. I have had brief daliances with Orange and Vodafone but something has kept me with, and coming back to O2.
The downsides to O2:
I often find I am on hold for quite a while to try and get hold of someone. I get put through to the wrong department and then have to start my on hold mission from the beginning again. This is very frustrating and obviously doesnt help keep your phone bill down.
However, once you are through to them thye are always very helpful, efficient and knowledgeable. I have never had someone who has given me the wrong answer or advice and they have always been very helpful.
On the plus side, the website is very useful, it has many options you can chose from so you can pretty much help yourself, or find the answer to the question you need on there. So you actually don't need to phone customer services that often.
I haven't needed to renew a contract for around 18 months now, so haven't checked if their current tarrifs are competitive, but when I am looking to renew I always have a check and they are competitive.
I always have relatively good reception, especially whenc ompared to people on the 3 network.
One of the big pushes to get people on the O2 network recently would definitely have ben that they were the first Uk network to get hold of the iphone. I know this has been a big selling factor for a lot of people and hopefully O2 can continue to provide the goods to make people want to stay on the network.
One of the biggest selling points for me has been that most of my friends and family are on O2 so that means cheap calls between us.
I've been with 02 for around 5 years now and I've had nothing but good experiences, I'll admit though that I'm a pretty low maintenance customer, I don't need 3g, use my phone abroad, send emails or pictures, I rarely even ring people.
And that is why I'm on a pay as you go contract. The sim card for starters was free of charge which amazed me at the time. It used to cost me a tenner a month for my phone needs which would give me that amount of credit and 300 free texts and it was just enough if I budgeted my texts, but an email came to me about 4 months ago saying I could change my tariff (and still keep my current number) which would give me unlimited texts for ten quid a month. I took there hands off obviously (worried they'd change their mind. They didn't as they are still doing it) and it works a treat I text my girlfriend who's away at uni about 50 times a day (I hope she don't mind too much) and so far so good. It's a great deal which is even better if you use your phone to go online you can top up 15 quid to get unlimited internet too. Can't be bad.
I guess it show's how little it costs these phone company's to send texts etc but still it's a great deal for the customer.
As I said if you have more needs from your mobile provider I can't help you I'm afraid but for me 02 and my pay as you go sim, is amazing
If you want to know more feel free to message me
Let me start off by saying that I have been a customer of 02 for a long time (probably coming up to 6 years) so I have dealt with them alot.
Choice of available phones
02 are one of the few networks that frequently have alot of new phones with many exclusive deals, such as the iphone. They have a good selection of normal phones, Blackberrys and slide phones. However as my preference has always been clam shell phones but there is a general lack of these on the internet site.
The deals are average but to be honest there are fair better deals out there with other networks. If I had the choice I would go with T mobile. The contracts (monthly) are the now standard 18 month which ties you to them for quite a while.
02 has one of the best network coverages around. I live in a rural area and no other network appears to work in my area so that means something. It also gives a reasonably good reception when making long distance phone calls.
The ALL important aspect. 02 is fine for connecting you but if you have a problem they do little to help you. I spent an hour on the phone trying to guess my security QUESTION and ANSWER. Completely ridiculous. You are put on hold for long expanses of time and the calls are charged. I dread ringing thm up for anything.