Product Type: O2 in Telecommunications Services
Newest Review: ... it to be posted. Whenever I have had any questions about my contract I call O2 from my mobile which is free on 2302. This is also a ha... more
Member Name: ktbainbridge
Advantages: All my friends are on it!
Disadvantages: You can be on hold for ages!
I have had a mobile on the O2 network for around 7 years now. I have had brief daliances with Orange and Vodafone but something has kept me with, and coming back to O2.
The downsides to O2:
I often find I am on hold for quite a while to try and get hold of someone. I get put through to the wrong department and then have to start my on hold mission from the beginning again. This is very frustrating and obviously doesnt help keep your phone bill down.
However, once you are through to them thye are always very helpful, efficient and knowledgeable. I have never had someone who has given me the wrong answer or advice and they have always been very helpful.
On the plus side, the website is very useful, it has many options you can chose from so you can pretty much help yourself, or find the answer to the question you need on there. So you actually don't need to phone customer services that often.
I haven't needed to renew a contract for around 18 months now, so haven't checked if their current tarrifs are competitive, but when I am looking to renew I always have a check and they are competitive.
I always have relatively good reception, especially whenc ompared to people on the 3 network.
One of the big pushes to get people on the O2 network recently would definitely have ben that they were the first Uk network to get hold of the iphone. I know this has been a big selling factor for a lot of people and hopefully O2 can continue to provide the goods to make people want to stay on the network.
One of the biggest selling points for me has been that most of my friends and family are on O2 so that means cheap calls between us.
Summary: My network of choice.
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