If you're thinking of this ISP as a viable option... DONT DO IT! This ISP is thinking of every excuse under the sun not to let you have access, and is billing people twice a month (most likely illegally). I, like many other users, have complained to BBC's watchdog. Their tech. support personnell may be helpful, but they are never there to answer the phone, they copy and paste information into their emails, gave me the wrong user name, read my password out to me over the phone (when I had chosen it in the first place). Their website states that they have good connections. I have waited hours to connect, and when the phone line isnt engaged, I get connections at really slow speeds, and get cut off randomly. Don't do it. I'm regretting the fact I even signed up in the first place.
September 11th, 2001. A date that has been forged in the annals of history as a day of tragedy, a day that changed the world. It was also the day that 08002go went from being an excellent isp to being an appalling one. I joined 08002go about three months ago. I needed an isp which took non-BT customers,tthat was reasonably priced and gave a good, reliable service. 08002go offered 24/7 unlimited internet use for the price of £9.98 a month (or £99.96 for a year), and my ex-Cable & Wireless phone line was not a problem. I checked several isp review sites on the net and 08002go were getting shining write-ups from their customers. I signed up on line, filling in a short form with my name and address and giving my credit card details over a secure connection. The process was simple and in next to no time I was able to dial up and surf to my hearts content. Connection was first time Every time, good connection speeds and a 2 hourly disconnection. The fantastic service continued until September 11th. On that date I and other users found that connecting was taking up to 200 attempts! A notice on the 08002go homepage explained that due to the horrific terrorist attacks in the USA many isp's were having problems. Several friends of mine on different isp's reported problems sending and retrieving their e-mails. I expected that the service would no doubt improve over the next week as the 08002go notice promised. The service did not get any better over the next week, nor the week after. The explanations given by 08002go changed; the problems were due to viruses on the web; it was because of problems with their billing procedures; it would be fixed bye the middle of next week...... Well it wasn't fixed, in fact the service has continued to decline in standard. On the 28th September I needed 110 attempts to get online, and 08002go are now disconnecting users after only 40 minutes online time, presumably in an att
empt to give more people a chance to get online, if only for a short time. As of September 28th there are no further updates from 08002go as to when the problem will be fixed. I have looked over the net and found out some reports of 08002go being in financial difficulties. Since their customers are now leaving in droves, if this wasn't true before it unfortunately will be now. 08002go have also admitted that they have mistakenly taken 2 payments from many customers credit cards in September. They say that they will take no payment in October to make up for this giant boob. I cant say for sure that this is the end of 08002go, but I certainly would not recommend that anyone join them at this time. I will probably defect to AOL in the next few days. C'est la vie.
I have recently been trying out a number of different ISPs ater finally having enough of dear old AOL messing me around. I am rapidly coming to a simple conclusion: All free access internet providers suck. Maybe its my location, my phone line or just my damn face they don't like, but I seem to never have anything but grief from them. 08002go.com I expected to be different for some reason. I read some user reviews - 4 star average at dooyoo, the top rated ISP at 08whatever.com...etc., it all looked rather good, so I signed up. Ok, so forget the user reviews, another god thing about this company is the subscription charges - only £9.98 per months, free email and all that other junk. They are meant to be fast too - just what I needed. What I didn't need was what I actually got. Does anyone remember Redhotant? This company could be Redhotant's twin sister, the slightly more pretty one similar in every other respect. I logged onto 08002go first time the first day, stayed online my couple of hours before being cut off, enjoyed access times greater than AOL and thought woohoo, found one that works for a change. 24/7 access, cheaper and better? No, it didn't sound likely but for the first day at least it was great. Second day? Well second day I logged on at my 7th attempt, was told I was on at approx. 45kbs although it felt more like 25kbs and then was lucky to stay on for more than 15 minutes before being booted off again. This happened so many times that eventually my Internet Explorer software got confused and refused to work and needed reinstalling. I tried to find out if there was a problem with their network - nothing on the site. I phoned their helplines - no answer or engaged. I emailed them....still no response. Like I said, does anyone remember Redhotant?... Redhotant were a veritable ghost ship whenever you tried to get hold of them, they would refuse to connect you, never answer helpline calls, ignore email and eventual
ly went bust and scarpered with users money with no possibility of refund for services promised but not rendered. Using this company just feels like one big old slice of Deja Vu and personally I am not willing to entertain it again. Once bitten, twice shy and all that stuff and yes maybe I judge them too harshly and too quickly but to be honest, if this is a one off set of incidents then a note on the homepage takes what...5 minutes? I am fed up with crappy customer service, and yes £10 is cheaper than a lot of the others, but its STILL £10 and they are still making money from me. Well not anymore. I checked the message boards on the site - and no, I am not alone in this. Whilst some users swear by the service, and would defend it with their lives(tell me they do not work for the company...then PROVE that they do not) others complain of poor access and cut offs - and disappearing email accounts. Basically the bottom line is this: Its cheap at £10 a month and you get 24/7 access. If the users on the message board are to be believed then you can get good access from it, but it sounds like you take pot luck - maybe down to area etc. who knows. Personally, I found the service virtually unusable after initially finding it to be the fastest I had come across. I also found that the customer service STINKS and that it reminded me so uncannily of Rehotant that I would never feel comfortable using them.
Dreadful ISP. Cant get access at all. The "helpline" is permanently engaged. If you use ringback it constantly rings out then cuts you off. If you use the "FINAL STEPS" to subscribe online then be warned - THEY MEAN IT!! - I lost several years of e-mails and my address book. I dont know how to get them back and their support desk is not telling me despite 3 e-mails. Their "whats happening" section says everything is wonderful in the garden, but I can assure you on my experience it is 100% BAD. USE THIS ISP AT YOUR OWN PERIL!!!!!!
IMPORTANT EDIT AT END 03 OCTOBER 2001 A fine fine ISP. Working in a University, I have access to the web 24/7, should I wish to remain at work that long! I've always wanted that type access at home, I never want to be clock watching. I am an ntl (ex-cable & wireless) digital TV customer. I used IC24 ISP for a while, their free service after 8 was inviting. However after that stopped, in May, I needed a new provider. After searching the web, I happened upon Net4nowt. I searched through the providers listed only to find that 99% need to have a BT line, which of course I don't have. I hate the way AOL takes over your PC, and the ntlworld disc is coming no time soon. Then I find 08002go.com. I read the reviews, favourable on the whole (after a shakey start), so I decided to take the plunge. I am so pleased. Within minutes of signing up, I had downloaded their free software, and was surfing for "free". I've been with them now for just over a week, connected first time everytime, I surf in the evenings and weekends mostly, connection speed is fantastic. I did have to phone the helpdesk initially to set up the additional e-mail accounts, very nice lady answers within two or three rings and helped straight away, no problems whatsoever. 08002go.com are well worth investing into, especially if you don't have a BT line, but even if you do. ********* EDIT 01 October 2001 Something has happened to this firm, over the last two weeks getting connected has proven next to impossible, even at daft off peak times, eg Sunday morning 6.30. EDIT 3 October 2001 It appears 08002go are closing down today for a month to sort themsleves out, I heard that ntl have been recommending them as an alternative to their own ntlworld which is having problems setting up in ex-cable&wireless areas, and the amount of people regestering have bugge
red their server. A mail from the Director last night insists they are not going bust, but are revamping themselves for a better service later in October; we shall have to wait and see..... Simon
UPDATED 3. 10. 01. Sorry folks but this is now history. After 3 weeks of almost always getting the engaged tone they have shut up shop. This is what they have said & I leave it to you to make your own minds up!! A Message from The Managing Director. We at www.08002go.com have decided as from Wednesday the 3rd October 2001 to discontinue our service to all our members forthwith. Although we do not have to give any reasons for this conclusion, we believe it only fair to you to let all know why we have come to this decision. We will endeavor, from the list below to go through all the points raised over the last week or so. Q. Are 08002go.com going out of business or going bust. A. No, quite the opposite in fact. From mid day Wednesday the 3rd October 2001 we are suspending our service for approximately one month, in which time we will be returning with a four option service plan and it will be entirely up to you if you wish to continue with us. Q. Will we get our Money back? A. As we have not closed our operation or gone into Liquidation or any other form of closure any member who has subscribed to our twelve month payment plan (and there only a few) will notice in their private mail over the next few days a repayment which will be the precise calculation for unused months. Monthly £9.98 subscribers will receive an automatic refund if they have been overcharged in error for whatever reason. *Please note we will be checking each and every claim to ascertain that persons or companies claim is correct as set against our very accurate logging and tracking system. We have had quite a few bogus claims already, and we will take strong Legal action against any individual or company who knowingly makes a false claim for a money refund. We believe this is no more than attempted theft and is just not fair on all o
ur honest members and us. We are currently going through our Logs at this moment of time to find out any member who has been inadvertently overcharged. Without question they will be refunded so please bear with us as we are checking every account so we don't miss anyone out. This of course is the beauty of our month-by-month system because your contract with us is for one month at a time only so no one can lose out. Q. What if I paid by Standing Order Through my Bank? A. Inform your Bank, immediately, that you wish to cancel your standing order and if you have noticed that your Bank has just paid your subscription for the next month then notify us and we will be only to pleased to refund you direct. Please note we cannot cancel your standing order for you, You Must cancel your standing order at your Bank. Q. What if I have joined just recently? A. If you joined just recently by credit card transaction. Although it may appear that you have paid us, you will in fact find, that no payment has been taken from your credit card and your membership will now be cancelled. If you have sent a cheque to us and have not received your service you will be refunded without question. Q. Can I continue to be a member ready for the re-launch in one month? A. Yes you can, as, we have your details on file. We will not charge your account until you agree the new service charges and conditions when posted, until then you will remain (if you wish) on our file or if you want to be removed from our file database then simply e-mail us and your details will be removed. Q. Your phone number seems permanently busy? A. Yes. This is because a lot more of our members are ringing to enquire on the latest status of our service and we simply do not have enough operators to answer all these calls. Q. Will I be able to use the
same e-mail address after Wednesday the 3rd October? A. No. You may also contact us by: E-mail: email@example.com Post: Call at our office in Eccles in Manchester 9 to 5 Monday to Friday. # Remember we have not closed down nor are we closing our operation far from it. We are merely streamlining it for the future so we can return in one month with a more enviable service than before with much improved service availability and a choice of different service levels to meet everyone's tastes. Our service was NUMBER ONE before and will be again. If, however, you feel you cannot wait for our new service, then we wish you well and thank you for your membership support. We hope you all enjoyed the number one service at www.08002go.com Dennis Cawley Managing Director www.08002go.com Footnote. There are a few people in the UK. who seem to immediately jump to the O They Have Gone Bust Bandwagon (So they must have ripped us off scenario). It is quite sad really that these creatures seem hell bent on wishing bad news on themselves along with their fellow members by proceeding to write on Forums the biggest load of unintelligent dribble anyone can imagine. Maybe it is because these people have been ripped off (to use their language) by other ISP in the past, but that is not and never has been 08002go.com style. To those people, you know you are not fooling anyone out there. Your fellow members take no notice at all of your bogus so called Webmaster claims and all the nonsense you have been writing over the past weeks. Just look, for example, at the berk who posted on a Forum that you could have our service for £60 a year if you sent in your payment within seven days. Totally untrue. All we can think of these people are sick and need help. Do these sort of idiots think that any one sensible believes their
dribble, or perhaps its just that they never got any toys for Christmas. Who knows or for that matter who even cares. Under no circumstances will any posting headed from the Webmaster, Sales, and Offers Etc be posted by www.08002go.com and should be ignored as they are likely to be bogus. I signed up for this ISP several months ago before it was up and running as I was really fed up with BT’s cavalier attitude towards non BT customers. Yes, I have written an Op on that too. The cost of 08002go is £9.98 per month which is what I paid BT but I now have 24/7 access whereas with BT it was only off peak times. 1 up to 08002go. Secondly, I liked their attitude – it really did seem that they wanted to be THE BEST – great hopes I know but you have to aim high when there is so much competition. They came online whilst I was on holiday so I downloaded the software direct from the website. Unfortunately, I lost my connection half way through the process so I rang the help line and was advised to go to another website – 08002go.net and finish the download from there which I did. Connections were pretty quick, as quick as BT but I have had problems with being cut off after a minute or two. I am currently giving them the benefit of the doubt as my machine is very temperamental at the moment. I think it knows I have ordered its replacement so it’s is feeling ultra sensitive. It is going to good home but it will need a spell in the computer hospital to have a thorough overhaul before my daughter and family start overloading it. Sorry, I am digressing – back to 08002go……….. The one thing that really bugged me was the fact that, at the beginning, they could not accept e-mails from other ISP’s. This was a real nuisance as it meant that I had to use another ISP for people to write to me but if they just clicked on reply they had their message retur
ned. To be fair to 08002go they did say they were working on this problem in the first few weeks but those weeks have turned into a couple of months and the situation appeared to be the same. Yesterday I got fed up and sent them an e-mail asking “how soon was soon " relating to accepting mail from other ISP’s. To be honest, I didn’t expect a reply but this afternoon – less than 24 hours after I sent my mail I received a phone call from Emma at 08002go asking if she could help . We went through my configuration and there were 2 adjustments to make – can’t remember what as I’m not technically minded, but it now works. I sent myself a mail at 08002go from my virgin ISP and received it loud and clear. I think the problem probably occured when the download was interrupted but I don't really know - as Mavis used to say. I suppose I could complain and shout that they should have told their customers it was up and running but equally, I could have queried this some time ago. I think they are doing OK for a new venture and wish them well in the future. Just hope it doesn’t get too popular and slow down too much. UPDATE - 13 July 2001 Well, I'm now using my new computer and, after experiencing quite a problem trying to reconnect to 08002go I finally managed this & it's working fine. No cut offs like there were before and it's really quick. Well done 08002go but may I suggest that you put something on youer home page telling existing customers how to reconnect. I found out buy accident. UPDATE 17 September 2001 Well, I've put off doing this in the hope that 08002go had just hit a bad patch but I'm beginning to think that they will shortly follow many other ISP's and disappear into the ether. I have had numerous problems lately with my e-mails and connections and the latest problem is that I can't log on until after 6p.m. Now th
at is NOT the 24/7 access I signed up for and there is no explanation on their website apart from talking about technical difficulties. If you want to find out more about this ISP I suggest you log onto the website - www.08002go.com and read the hundreds of letters in the Forum most of which are complaints. <br>Despite this I intend to hang on & see if they will deliver the service they promised as I really don't want to have change my address yet again.Optimistic ???????? To finish I will leave you with their blurb about their services which has an amusing ring about it. WHATS UP DOC? We promised you the most Enviable ISP, Service in Europe and that's what 08002go.com is FAST becoming. Excellent dial up connections. - Yep we got that. Fast modem speeds. - Yep we got that. Friendly human, help line, personnel. -Yep we got that. In excess of 40,000 news groups. - Yep we got that. Best contention rates in Europe. - Yep we got that. Extra 70,000 spaces for new members. - Yep we got that. Modern web pages. - Yep we got that. E-mail addresses. - Yep we got that. Can I really win a brand new MINI. - Coming. Can I pay other than by credit cards. - Yep we got that. Everything we have said is coming true. - Yep You got that. Will 08002go.com do toast for me in the morning. - Nope. Are you working on the above - Yep. Coming! Will 08002go.com stay at £9.98 per month. - Yep you have that. Is there any discount for one year?. - Yep we have that. What's the deal: <br>Pay for one years subscription at the discounted rate of £99.96 and you will receive 12 months service but only pay for 10 months so that's 1440 hrs, per year FREE. Eat your Heart Out 'AOL & Freeserve.' Remember we really do care about our members, their families & friends. So, What's Up. DOC? Nothing, Absolutely Nothing! REGISTER ONLINE NOW F
Ive been signed up only a short while, so I dont pretend to be an expert in an opinion of this ISP, but I have been impressed so far with there service, I manage to sign up easily, very straight forward, the price is very competive at only £9.98, on the plan I chose, and Ive had not one problem with connection, thats right from the start, also their home page is clear and informative, with contant up dates on service, and developments, etc, I realise they may have had some teething problems, they are after all quite new to the ISP scene, but I have had no problems, they have also had some problems with abusers of their service which has complicated things so this has caused a few hiccups, all in all a good service to date, and things promise to get better, I found pleasent helpful staff when i telephoned thier offices with a query too, well done
Update 29/09/2001: I've bailed out of 08002go because the level of service has dropped to minimal over the past two weeks. The speculation consensus on the user forum seems to be that they've had their number of ports drastically reduced by cablke and wireless and are generally in a bad financial state. Can't confirm this of course, but can confirm that the service is currently lousy. I've moved over to onetel.net.uk which is a dream in terms of service. What 08002go had going for it was cheapness, but a teener a month for no service is a tenner a month down the drain. Hope that they manage to get their act together again though, because it was a good service when it was working. Original text: After a slow start, the service seems to be improving. Last week or so, I've been able to dial up within the first few attempts most times of the day. It's cheap, so I think you get what you pay for. I've saved money already, and am satisfied with the level of support from the e-mail support address (quick response). Really if you're looking for absolutely reliable dial up service with very good connectivity, you'll probably be looking at more money than a tenner a month for 24/7 access. Perhaps the service is improving because people who are after this kind of service are giving up on 08002Go. Well, fine.
After signing up, had a great time for 1 week. Then I found that they will not support e-mail from other ISP's. Now they have suspended my account, for reasons unknown to me, and can I reach anyone to get an answer? Guess I'll have to wait 'til after the weekend to phone, as their support line is only open Monday to Friday, 9 'til 5pm. Their web page says that some users' accounts have been suspended, as they have been abusing the service by giving away their account ID to third parties, who are then able to use the service for free. Not me, I can assure you! So I've paid £9.98 for 1 week's service - bit pricey! I have e-mailed to try to get an answer, but no one has replied. 'No cut off time' was promised, but get cut off after the usual two hours. Almost impossible to connect after 6pm
After over a month's use, the service has eventually proven to be consistent, reliable and close to excellent in recent weeks. First time connections every time for the past 3 weeks. Apparently, this is yet another small company having a go at being an ISP and monthly charges are a safe way of getting online without loosing a year's subscription if they fail (as I've recently did with the late Connect25). So far it's still a new service and only time will tell how things eventually settle down. There were some early glitches, failures to connect and varying connection speeds - which were generally good (between 45 and 50 bps on my machine)but have been averaging 45 bps recently. 08002go offer 5 pop3 emails and mine has worked fast. Don't expect to get answers to emails - automatic confirmation is all I've got. The same (pleasant) lady who answers the phone in Manchester (Emma) is pleasant and helpful though. The software downloaded consists of two small files which complete all settings. I found that the primary connection icon failed, but version 2 succeeded. There's a very curious updating mechanism - apparently they notify you that another credit card payment is due (not by email, but on the web page) - have to see how this works in practice. I found that the modified IE5 page (with 08002go account icons didn't work well) and bypassed this with my old Explorer. It didnt allow normal modifications of viewing, file functions other options including the ability to set mail options directly to Outlook). The story so far went from close to appalling in the first few weeks to being fine now. First time connections every time at the moment - let's hope it lasts. There had been occassions during the initial weeks weeks, when it took up to 100 attempts and or over an hour to connect. The verification/logging in stage regularly takes around a minute to complete upon connection - you can surf after 20 sec
onds (whilst logging in, but emails and full network service takes up to 60 seconds. It is impossible to predict in to the future - but I am encouraged by the recent performance of this ISP and would now recomend it on a monthly subscription basis. The web page has a status section - but since this has only been updated once in two weeks it is virtually useless. The service currently has a 2 hour cut-off despite promising that it wouldn't (they blame this on their telecoms supplier. Advice calls are at BT rates, which is better than most ISPS (no £1 per minute stings!)and they offer a notionally full range of services (including streaming) - good for the price (and early difficulties with newsgroups seem to be over). The pricing system demands 30 days notice - this may mean paying one month in advance to avoid a £25 admin fee. This could prove a problem since they don't appear to answer (cancellation) emails. Time will tell with 08002go. It has transformed from appalling line busy delays to a remarkably good service. Its front page has some useful links and static status advice and when it works well it is quite good - if a little limited in terms of links. Pastfluctuations in service provision have were disturbing. Let's hope things continue to steady out. On the basis of recent performance, I have to suggest to potential subscribers that if my experience is anything to go by, they may find 08002go a good value and consistent service. But in view of early glitches and an arbitrary disconnection of subscribers, we should watch this one.I will update this review if service standards change. So, a good deal if it continues to work - we'll have to wait and see. 08002go is good value and unbeatable if it works as it is - three weeks of fine service suggests one should proceed - but with a modicum of caution.
*Important update at bottom of original opinion* As you may or may not be aware we are currently signed up to The Freeinternet but with recent price increases that have taken place we are considering a new isp when our year ends. About a month ago whilst doing a search for 24/7 fee access isp's we came across 08002go. So my husband decided to pre-register with them. They were due to launch the end of April, which in fact they did. About a week ago as we never got an email to say they have gone live decided to go back to the site to find that yes they had launched it's 0800 service. With a brief service status message to say that they have been live for less than 24 hours and that because of the high numbers that have joined they needed to do some fine tuning. This service status message has now been up since they launched but over the days has changed a little but basically meaning the same thing. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ *****Here is the current service status message: We promised you all a Superior Service and that is exactly what you will get! Everyone knows, we are only a few days into our launch. We are making all the fine tuning and settings to our equipment to give you the most enviable connectivity. We knew the numbers of members would be huge "But" the numbers have exceeded all our expectations. WHOOPS SORRY! We are amending our systems to cope with all your demands, then, your Service will settle down for all to enjoy FOREVER. Thank You All! The above was direct from their home page found at http://www.08002go.com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Due to the fact that they claim that they will limit the amount of subscribers, then there should be no need for fine tuning unless they got greedy and everybody who subscribed has to suffer for their greed with poor service. This is why I will not be joining th
em after all it will cost around £120 per year and if this is the kind of service you will be getting than I don't think it would be worth it. Unless that make major changes and modifications to it's set up to ease things a little for it's individual members then I wouldn't recommend them. So who are 08002go? Well they claim to be the very 1st internet service provider to give you 0800 access to the internet 24/7, with no limit to time connected as with many others. It is available to everyone with a phone line and doesn't need to be a BT line either but if you live in Southern Ireland. This will be restricted to a total membership to 1,300,000 exclusive members in the first year. What are you supposed to get? Along with your 0800 internet access with no cut off times 24/7 you will also get 20Mb of personal webspace that is in is in addition to the 5 e-mail addresses with a 5mb download. Technical support: They do have a tech support number that is charged at standard charge rate Mon-Fri between the hours of 10am and 5pm. I can not find an email link to tech support but they do have an email for information which is firstname.lastname@example.org How much does it all cost? They will charge you £9.98 per month for use of it's service. How ever if you do not pay them for what ever reason you will get charged £25 for that month regardless of the reason. If you wish to cancel you will need to give one months notice. How do you pay? By Cheque Yearly Subscription, of £99.96 which works out cheaper than paying monthly. By Credit/Debit Card Monthly Payment, of £9.98, but there is a delay of payment reaching them of 14 days if you pay by this method. By Monthly Standing Order, of £9.98, this will take 7 days to process. By Yearly Standing Order, £99.96 again this works out cheaper than paying monthly. To s
um up, you will be making a big gamble if you do sign up and pay, especially if you pay for the full year. It may be early days but the saying goes 1st impressions count. I would wait a bit and gain some feed back before even considering using them. *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* **UPDATED** 30.07.2001 Since writing this opinion I had been informed that all the problems that first surfaced with 08002go have since improved. A couple of months ago my access to the internet via Thefreeinternet had expired and I was informed by post that it would cost me £89 up front or if my time elapsed £99. As we were not in a finacial position to fork out £89 let alone £99 in one go, we decided to take the gamble I was once worried about given the previous state of connectivity. So it was a gamble but was it worth it in the end? YES When we signed up on line there was a small problem with the process, we had got to the final stages and was going to download the dial-up settings only to find they were missing from the page. The next morning we called their helpline and to my suprise the phone was answered with in 3 rings. I explained what had happened and gave the lady the user name that was provided during the sign-up process who then dirrected me to the page where I could complete my dial up network settings. Problem solved. I have yet to have any major problems getting connected up, on a few occasions I was unable to connect to the remote computer but that is very infrequent, on average twice a month if that. There were problems with emails reaching 08002go accounts at first but I beleive that has been sorted out has we have not experienced any. My final words, the risk of a gamble has now been eliminated and provided you use the service as set out in the terms and conditions then you will experience a reasonable connection, with goo
d download rates and sturdyness. *Update* 02.10.2001 As you may know I am community guide for Kids & Family, I prided myself on being able to keep up to date with the latest opinions written for this section. That was until I began to have major problems ith this isp. It all started a few weeks back when I could hardly connect for the best part of a week. I rang them up and they told me that the engineers had located the problem. Everything was fine for a week and I even had a phone call from one of the 08002go employees to ask if I was still getting problems. Well everything was fine for around a week after that occasion then came the worst problems I have ever seen from an isp. *Unable to connect from: line busy time outs authentication problems no answer early cut offs when being able to connect You name a problem we had it. If that wasn't bad enough you try to ring them for advice on the problems that occured. The line is constantly busy and when it does ring it was not uncommon for it to remain unanswered. On the few times I did manage to speak to someone I got told several different versions of what was causing the problems and when it would be sorted out. Due to the problems that has been put down to server in America, payment software, viruses, oh and cable and wireless, they decided to cut connection from 2 hour down to 40 minutes without any notice to its customers (I mean what can you do in 40 minutes on the net?!!). I only found out yesterday as I asked why I was being cut off way to early on the few occasions I did manage to connect. The reason I was given is that if it was reduced to 40 mins then more people could atleast connect but then with just 40 minutes is it worth it! Today I rang them as I did manage to find a new isp (not that easy when you have little or no connection and no BT line, but we did find one) to cancel my account wit
h them. To my suprise I was told by a man at 08002go that all acounts are going to be closed with no money to be taken out of the account for the last month due to the problem. They will be putting up a notice on their home page, which is about time the last update on the problems was on the 19th of September. He did say however that they will be relaunching in a months time with four new connection packages. They really do need to get their act together and really think the next launch through or it will just go the same way as it did for us. A word of advice steer clear for the moment and when they do launch again wait a while to make sure they provide a stable service. Lets hope that they get it right the next time.
Well having signed up 25/04/2001 and had loads of problems with connecting and being disconnected and having no email and getting extreme variations in connection speeds I am pleased to say that using the help desk phone line backed up with detailed emails .. Kenny, and neil have made things happen and greeted by the ever patient Emma So right now, apart from the failed promise of connection without the 2hr timeouts, THE SERVICE IS PERFORMING EXCELLENTLY. SO nice one 08002go I am happy to support an ISP who listen to their customers problems and resolve them. (Below are my comments from two months ago)...... I seemed to get disconnected by freeswerve at the most inopportune moments and got weird results with accessing web pages on the friaco system So with the offers at 08002go came What promised to be a great service at a realistic price but actually struggles to provide the promised connectivity and times out at 2 hour intervals after which recconection within 1/2 hour Is impossible making freeswerve look good. Being as It's early days watch this space to see if they sort It out with their promise of additional ports or they renege on their origonal offered deal.