 |
Sky Broadband
by tzlubbock
So having been a sky broadband user for more than 3 years now, I have seen how the internet product has become based around speed. Remember those promises of high speed connections in the UK...well they exist but you have to pay a premium!
Sky broadband offer a multitude of options and I recommend people do their homework ... first, you need to be thinking about what you might use the connection for! Because some of the packages are very limited!
That said I am reviewing my connection, unlimited but of the normal speed, no frills other than I can download what I like. Of course I am reviewing in general and will keep it brief for this reason, it's not fair to summarize other services based on the one I have, and area limitations will undoubtedly apply so be sure to check the estimated speed if you're going to purchase
1. Downtime, the net's worst enemy, I have never had any down time...to my surprise the connection is very reliable, it's never dropped out and other than finding that at 12:00 at night things go a little odd for a second or two whereby the router has to reboot (could be the router), it's always solid.
2. Speed is OK, not mega fast keeping in mind I have the unlimited package speeds should be up in the 8gig limits but realistically they hover around 3. Again you should be doing your homework, always, whatever you do ask the sky to profile your connection. Upload speed is poor! Simply put it is less than adequate, sending files to Flickr and site the likes of...is a chore!
3. Router - BASIC not much more to say, main comparison is the home hub from BT, quite an advanced little box, but the sky box is just a router nothing more nothing less.
4. Customer services - -I have found sky quite helpful, when things have gone wrong (often my fault) the helpline is happy to help with little queue time, maybe some queue at peak time but never enough to note being on hold for too long.
5. Cost, and here is the clincher, its cheaper when bought with a TV package! Come and be a sky TV customer and you get an OK connection for next to nothing in comparison. When you start talking about upping the speed that's when the bucks hit! Right back to my original point...speed costs these days and someone has to pay to lay fiber optic cables right...? If purchased alone I personally don't think it's anything special, it's a connection and that's the bottom line, complimentary to a range of products.
Recommended? Yes in all fairness its a solid connection with the good help service, a router thrown in and OK speed for a good price. Would I want more? I always want more...I am a broadband customer. If you are hunting for a very very fast connection I strongly recommend that you consider looking for a more expensive product, sky base broadband packages are 'base'. That said the 3gig connections are letting me play games, download music and the only real bottleneck is 720 DPI+ streaming, buffering is common when trying to do such activity.
Read the complete review |
 |
Orange Network
by lola mia
THIS WAS STILL REJECTED... EXTREMELY POOR CUSTOMER SERVICE!!
My claim for a new phone (6 months old) was rejected due to me not contacting them within the 7 days. This was my letter explaining my circumstances!
This letter and my appeal was then again rejected. When asking to speak to a manager i was told 'he cant help you' ... and then left on hold for 20 minutes. I also said another compnay would buy out my contract after 5 or so year of being with Orange, they replied 'OK do it'. I feel this is an absolutly unacceptable way to deal with loyal customers, and i expected better. On top of this however i was offered to but a new handset for £286 which i dont even think the Galaxy S 2 is worth anymore.
I would like to appeal against your decision to reject my claim for mitigating reasons.
My first and foremost, the main reason i did not make a claim immediately was due to the fact i was travelling, and there was no suitable time for delivery, i thought it didn't make sense to order a phone when i had no clear date for delivery.
I was unaware of the time scale for making a claim, as i do not have a paper copy of my contract to refer back to, as i normally renew my contract over the phone.
I was also confused by the time scale as the last time i made a claim it was after 7 days, I was also unaware that the circumstances change when you are abroad, therefor knowing i had done it before, i did not see why waiting to make the claim was an issue.
It is upsetting also that this handset and previous claim was made a mere six months ago and the handset is already unusable.
I would particularly like to fight my case here as on February the 14th, i did in fact go into an EE store (Westmorland Shopping Centre in Kendal) and discuss with a female member of staff my best options for replacing the phone, whether this be through Orange Care, or under Samsung warranty (as i have only had the handset six months, this was still an option) I was advised, which ever option i chose i would have to pay the same fee, and it would be quicker and more direct to claim through Orange insurance. At this point i do feel very strongly that it the clauses of the contact were repeated and i was made sure i was aware and told that i had to claim within seven days. If this had been the case i would have made the claim there and then in the shop. I do feel that is is important for staff to be knowledgeable on company policies to help consumers like me in these situations. If the staff are not aware then this critical information can not be passed onto customers. Although this was not logged onto a computer, i was given a new, full battery so as i could use my mobile phone, this information will hopefully correspond to the battery originally sent out with my phone, to back me up.
I do feel with all this in place, that it is slightly unfair to have rejected my claim, and i am quite happy to pay the access fee for a new one. I have been an Orange customer for the past five years, as has my father. We both rack up rather large bills at times and i also have Orange home broadband with you. I have paid for insurance ever since i took my first contract out with Orange, and me and my family have shown a large amount of loyalty to your company. In return i do not feel i have been given the service quality i pay for, and with that much dedication, i feel there should have been some leeway in my claim. My father was very unhappy with the decision, and complained to Orange stating he would be happy to change network, the reply from an Orange team member was 'thats fine, ok,' I don't feel this is the customer service or loyalty by the company we deserve for networking with Orange all these years.
I hope you can understand why i am disappointed within the company and service, and prove these acceptable reasons for not making a claim sooner, and allow me to order a new handset.
Many Thanks
Read the complete review |
 |
SupaNet
by Tankman
I've just switched to BT and getting double the speeds than what Supanet gave me...I kid you not! So, on that fact alone, Supanet will deliver slow speeds compared to BT, despite Supanet support adamantly stating for years there would be no difference in speed if I changed providers. ALSO, DON'T AGREE TO ANY OFFERS SUPANET WILL THROW ... YOUR WAY EITHER......THIS ONLY GIVES THEM THE OPPORTUNITY TO GET YOU SIGNED UP TO ANOTHER LONG TERM CONTRACT EACH AND EVERY TIME AND YOU'LL BE STUCK WITH THEM FOR YEARS.....SO AVOID ALL OFFERS OR DEALS! It's an absolute no brainer to avoid Supanet and it's taken me a few years (due to a contract) in recently realising they can't deliver the speeds and how utterly poor they were when I was with them. WARNING UPDATE - Since cancelling and cancelling my direct debit to them via my bank, we've received 5 to 6 blank calls in a week with 1 call they hung up, traced back to Supanet. Nasty stuff!
Read the complete review |
