I joined 24-7 freecall about 2 days after theyt launched. It is a very good ISP that offers email, user web space, chat rooms, news headlines, technical support on national rate. The connection speeds are very good compared to most ISP. The only thing that annoyed me and might annoy you is that once you have dial-up up a connection as usual, you then have to loggin via an online loggin site. You MUST visit http://24-7.login/ and loggin before doing anything on the internet. I guess its some kind of firewall ??? 24-7 looked at this problem for members and got a programmer to make a small program that does this for you automatically. Crashes a lot though, Grrr :( Overall, Very Good
This is one of the many ISPs that offer free Internet connection with no extra telephone charges that require the user to pay a monthly fee for their services. Currently the cost for a 56K dial-up or 64K ISDN connection stands at £19.99 per month. However, those that would like to register today will find it impossible. You see 24-7freecall tried to guarantee a quality of service to its subscribers. This meant they could not accept more than a number of subscribers without having calls about engaged lines or similar dial-up problems. I have been a subscriber with this ISP for the last 6 months and I must admit that I am quite impressed with this 24/7 ISP’s services. From what was mentioned above, it is easily understood that I never had to click my “Connect” button twice in order to login. What is also impressive is that the throughput of data from their server(s) was quite simply impressive. Most of the times I managed to connect at around 41000bps with a few also at 57600bps! In the majority of cases, the download speeds reached an impressive 3.5-4.5KB/s, which is what anyone would expect at those speeds. The difference this ISP makes is that the latency data are sent to your workstation is negligible. Thus, you will have the impression that you are working in an ISDN line, seeing the dial-up icon’s green screens never to go off (well this seems a bit over the top…)! Now, the only bad thing is that on the 27th of March my subscription was cancelled. I can hear a lot among you going: “There’s another heavy user gone!”… That was what I thought at first. However, after phoning the company I was told that they are simply closing down in order to upgrade their network suitably for it to be able to support their two new future ventures: - a 24/7 connection for modem (56K)/ISDN (64K) users that will cost a fiver less (£14.99) and - an ADSL (512K) connection w
ith no more details published yet. I hope that their Internet services will launch soon and I will be one of the first to re-subscribe.
24-7 freecall is Not good at all a complete let down i joined it 2 months ago i have had no mobile wap phone which was a big reason for joining.Also a slow connection and frequent disconnections. I had lots of spam and recently i was kicked off from the service for over usage and was not paid anything in compensations and they are still taking money from my account. I am very upset with the service the customer service people do not know what is going on and on the site it says powered by telia which i have tried too contact them but go no reply advise you not to join it is a rip off for what you get.
* UPDATE * 24-7 Freecall are drastically changing their service. As mentioned in the original opinion, they stopped taking new registrations a while ago. Now they are kicking off existing users and "replacing" the service with a FRIACO based service for the London area only (eventually, supposedly, rolling out to the rest of the country). Obviously, I'm not very happy so I'm changing my rating of the product. If they do rollout their new service countrywide, I hope they can deliver the quality which they have recently been providing on the old service. * END UPDATE * First a little history - I've been a member of 24-7Freecall for about 4 months now. Prior to that I was a member of Callnet0800 which did a fantastic deal that provided free internet access in return for using their telephone billing service. They provided a wee box to avoid having to remember to dial a prefix number before every call. All calls were discounted compared to BT rates. All sound too good to be true? Well, it was. They folded around October 2000 and although their internet service was patchy (but very good at the end), their back office systems were poor - good for me (I never received a phone bill!), bad for them (they never made a money). Even if they did bill correctly, this was an example of "if it sounds too good to be true, it probably is". Callnet weren't the only victims - LibertySurf (recently resurrected), AltaVista (never even started) and many others went the same way. Sorry for the tangent, but it's a classic example of how startup ISPs can get it wrong. What's the relevence to 24-7Freecall? Well, overall, I think they're doing it right and I hope they'll avoid the pitfalls others have suffered. I think their price is about right - 19.99 GBP per month for unlimited access. As a user of 2 - 3 hours a day I easily cover my costs compared to BT phone bills. Access really is 2
4x7 so I don't need to watch the clock click to 6pm before I can login (as may be needed with many Surftime packages) and I'm not so worried about the amount of time my daughter spends on the Steps web site! Connections are 99% first time and speeds are consistently good (I always get 44000 even out here in the sticks). Download speeds average around 4.5Kbs. It's not all be plain sailing though. They did go through some rough patches back in Oct/Nov when connections were almost impossible to achieve. They seem to have that cracked and I haven't had a problem since then. Their other problem is that they seem to have some internal communications problems. Early December, my account was suspended without telling me. It turned out to be because the credit card used for billing had expired, but they didn't contact me to renew the details. After a short call to their support (which was answered suprisingly quickly), I was reinstated and they were very sympathetic that their Finance group had done this without telling anyone. There have been reports of a number of people kicked off the system because of alleged misuse. This seems to have been handled poorly as they had no warning, and people are reported having problems getting refunds for unused credits. I've no idea if these people were misusing the system - you've got to have sympathy with their cause if they really are on 24 hours a day as that's what they are in theory paying for, but you can also see that although not stated, there needs to be a "reasonable" maximum. It would be good for 24-7 to explictly state their policy. One other thing that some people have complained about is that the 24-7 security regime requires you to go to a specific web page to login before being able to access the net. This isn't much of a pain, and 24-7Freecall do provide a little tool to sit in your in-tray which will do the job for you automatica
lly (most of the time - doesn't seem to work too well with Windows 2000). It's also possible to write small scripts with Windows Scripting (or similar) to do the job. By the way, although not explicitly supported, I have managed to connect from Linux. Overall, I'm extremely satisfied and I hope they are successful and maintain the current level of service. The recent suspension of new sign-ups should help there. Would I recommend them? Definitely. And besides, you pay monthly so (as long as their billing systems work ok), if you find a better deal, you can get out pretty quick.
For 6 weeks I didn't have a qualm against 24-7 - they seemed very reliable and had good connections. Then everything went to pot. Frequent ring-outs, disconnectivity all the time, and eventually I had to cancel my subscription and move elsewhere. I know this is a case based on one period only, and don't doubt that they're back on form currently, but I waited over 2 weeks to see if any action would be taken, and nothing happened. Technical/customer support were not forthcoming when I tried to terminate my connection, and overall I was left with a slightly bitter taste. Having now experienced my new ISP, plus.net, I feel even less towards 24-7, for the service offered then was nothing compared to plus.net, which seems like heaven on the web. It may seem expensive, but just wait until the local loop is unleashed..... then we'll see the internet as it truly should be. That said, they were better than Freeserve! <chuckle>
24-7 is in my opinion an excellent ISP The cost of 19.99 a month is not too much if you are a heavy user, as I am. I find the connection speeds of usually 48000bps excellent on my 56k modem. The signup page and procedure is quick, easy and gets you online with an account within just a few minutes, and you only have to stay with them month by month, They will not force you to stay after the first month. When you log in all new singups have an updated login script which actually logs into a secondary login page automatically, an irritation that early users had to put up with. The monitoring of signups means that they have not been swamped with new members like many other cheap or "free" ISP's have been cought out with in the past ( such as World Online/Screaming net)meaning that all members have little difficulty getting a connection. The home web site is still quite basic but is being worked on to upgrade it continually. the email service runs without any noticable problems. The best part of thsi ISP is that there is no enforced cutoffs. The only stipulations that they have are these; a) after 15 minutes of inactivity you will lose connection ( so long downloads will keep the connection open ) b) After 3 hours a requester box pops up asking if you want to stay connected. Answering yes to this requester keeps you logged on for another three hours providing the first condition is met < 15 mins etc. > These two conditions are not at all a problem and this service is in my opinion the best I have seen. I have seen cheaper, but I havent seen such a complete package like 24-7. The sign up page takes minutes to fill in and acceptance happens while you wait, literally seconds, so you can get online within just a few minutes of making your decision. The service has excellent speeds and few log in problems, usually you can log in first time, but sometimes it may take 3 attempts, but that is not exact
ly a problem at all. It is quite a new ISP but upon calling their technical helpline it is clear that they know exactly what they are doing and exactly where they want to go. Three cheers for 24 -7
24-7freecall is like most ISPs, in that it has some good points and bad points. If we start with the good: £19-99 for unlimited access to the internet isn't bad. Most other companies are charging at least £25, or forcing you to make phone calls and suchlike. Another great point is the speed - I consistently connect with speeds of at least 46,667 or above, compared to the 44,000 I was getting when I was using Lineone. I have been with 24-7freecall since news of Lineone's finishing offer broke and I haven't been disappointed. 24-7freecall have also limited the sign-up to their service so that you very rarely get an engaged tone. Sometimes you do, but it has never taken me more than three attempts to log on. There is no maximum periopd to stay connected for. You will be cut off after five minutes inactivity, but if the line is active, you can stay on for as long as you like. I have been connected for over three hours at one stage, but I am sometimes disconnected for no reason. There are some downsides. Sometimes they have server problems. They recently had to upgrade their servers after continuous problems connecting and many dropped connections, but since this has been resolved there have been no difficulties. The other downside is the manual log in page. You have to remember your username (which is a sequence of letters and numbers) and password and login once you are online before you can do any surfing. This is a little tedious, but not a major problem unless you are trying to schedule downloads in the middle of the night. But with a continuous connection you can always start as you go to bed. Overall I am very pleased with the service. It does have its detractors, but I am not one of them. The e-mail and webspace doesn't work yet, but it isn't a major problem. I would give it five stars if it got rid of the login page, and fixed the webspace, but they aren't major problems. Grea
t service. UPDATE 14/12/00 24-7 Freecall has today stopped taking new subscribers to the service. This makes me happy because it means they should be able to keep up the high speeds, especially over a busy time like Christmas when the kids are off school. They created a bit of bad publicity by throwing off heavy users, which I have to disagree with - if it's 24/7 free, whay can't we use it like that? Anyway, they have immproved the service a lot and with no more new users, the same level should be maintained, so I'm happy.
I have been with 24-7 Freecall for a couple of months now and i am one very satisfied customer. I pay £19.99 per month for 24-7 and don't have to worry about the phone bill coming through my letter box. When you dial-up to 24-7 you first of all go to a login page where you enter your user id and password. A number of users have complained about this, but it only takes a few seconds and does not bother me in the slightest. The only thing I can say against it is that, as yet, email and web space is not available. Having said that, this is quite a young service provider and many extras are promised in the near future. Regarding dial-up, I personally usually get on first time, though occasionally it takes 2-3 attempts. Another good feature for those who do a lot of down-loading, is that there is no standard cut-off time.