Hmmm...where to start? Perhaps with the 0.2 lb/sec download speed, the 20 minutes to get a connection, or the seven-week wait (still ongoing) for them to fix a simple ten-second-repair error on their accompanying telephone service that prevents me from using it?
The only good thing I can say is that they really are free, and this makes the internet far more of a resource than a luxury. I can sit online for hours and read the news, or reviews, or play games, wheras before I'd be watching the clock.
However I always swap to a paid line if I want to download...and that seven-week wait really is unforgivable (especially after all of the phone calls and letters I've sent)...