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PlusNet
by pamela16
Plusnet messed up migration as couldn't raise actual problem with Openreach properly. This meant someone else had access to my number and voicemail and I had someone elses number! Took 6 days and 4 engineer visits to to solve as Plusnet raised it as a crossed line rather than an exchange error. This is even when it had already happened ... at the same exchange a couple of weeks earlier to another family member. (This was corrected in 1 day via a different ISP).
I found the complaints department useless and unhelpful. They didn't read my complaint properly, they lied (and didn't care when pointed out), were patronising and dismissive of problems raised and said my only loss was about £3 for a weeks rental!
Also their cheap packages are not so cheap if you accidently go over the low broadband limits or have to call 'not included' numbers or at 'not included' times. Look into this carefully.
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O2
by Dr Pantea Etessami
My parents' landline, which is with O2, has been faulty all day. They are in their seventies and cannot use the computer. They have mobiles with which they contacted me to ask if I could phone O2 and ask to have the line checked/repaired. Both have cancer and one has brain tumours whilst the other has heart problems in addition. The ... telephone is essential to them. I contacted the O2 online 'Guru' (called Dale but I think he called it Dail!). He absolutely refused to check the line until he spoke to the line owner and gave me a free number to call! How is this possible if the phone is not working? He asked for the letters of the security code!I don't have to be privy to my parents' secret code to report a faulty line. I find the stupidity of the so called Guru monumental, the lack of sympathy for the situation crass and the company too stupid to be worthy of service. I went online to find an address to complain/make a complaint online. Not possible without going through a maze. The page with the address below is blank! I will be getting my parents out of the contract as soon as possible. Their irresponsibility, lack of customer care and rudeness is unacceptable. He said he cannot help me or even check the line unless the owner called him and then terminated the conversation without waiting for me to reply! If they cannot come to one's help in an emergency, cannot think coherently and out of the box and refer me to a site that is closed at the time, they are not worth dealing with. Dail/Dale or whatever your name is: For future reference, if a line is faulty, the occupants CANNOT call any number whether free or not! Duh!
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Fasthosts.co.uk
by Bikespip
THEY JUST DONT LISTEN
A THIRD PARTY SET UP A DOMAIN FOR ME WITH FAST HOSTS.
I NEVER USED THE DOMAIN OR WEB SPACE, TWO YEARS PASS,
I ASK THE THIRD PARTY TO STOP ANYTHING TO DO WITH THE DOMAIN NAME.
I am now getting threats from Fast host saying I owe them £11.98 for the two months that THEY have extended the ... contract!!!! For.
I have spoken at my expense direct to their main man James Purveur, he said they will sell the debt and the cost will go to £69.00 plus expenses,
He suggested I pay the £11.98 and HE will drop any other charges (very kind of him!!)
I said for the amount it is I will pay it via PayPal, when I tried to login to Fast host account it asked for my pass word, I don't even remember having one, told James this, told me contact their support team for help........
Well still not paid it can't get help from them and still getting threats from them.
I'm in and out of the country a great deal and I'm finding the emails very annoying.
I don't believe I owe the £11.98 but I don't mind paying if it gets this MONKEY off my back....
First time and last time I have used the sham of a company.....
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