RUN AWAY FROM AOL AS FAST AS YOU CAN !!!They disconect you without any notice just like that, and according to them it is normal-standard and you pay for that...Also customer and technical service (in India) is able to explain only basic info, rest (technical troubles) are just in God hands... DILETANTS,AMATERS,MONEY SQEEZERS !!!
Be warned - being with AOL can really mess with your mind. They block ports, which can be a pain in the butt when you are trying to configure things - like email clients. This is triplely painful if you are not technical as it is totally silent. The clients just won't work, and they won't tell you why. You are just supposed to know that you must configure them in non-standard ways.
More importantly, I am convinced that AOL do not really care about their customers. I had a Broadband connection with them which I cancelled over a year ago, and they are still taking money from me. It makes we laugh when I think about it. Every couple of months I notice on my statement that they are taking some money, and so I phone their premium rated support service, and after some expense of time and money on my part, they finally seem to have got the point. They do credit my money back to me, but then seem to forget to stop the direct debit, so the whole thing repeats itself. I've had to ask the credit card company to pursue them for the money, because their customer support is obviously a waste of space. They even hung up on me last time. So I thought I'd write them a complaint - but look on the internet they don't even have an email address for complaints. They expect me to write to the same address where my cancellation notice was sent. LOL. That did a fat lot of good.
I'd be upset, but it is quite evident that the market place will bring a slow form of justice, that word of mouth will get around and at some point AOL will go bust. I wonder if poor customer service has anything to do with AOL Inc. being down 15% yesterday - on the NYSE?
This should have 0 stars, but the site does not allow it.
AOL: More like AO Hell! Thanks car(eless) phone warehouse.
What can I say that the title does not! I often go back to stay with the parents every month and choose to browse the web in the evening, to pick up my emails and the latest news stories! I wish! More like, I snail crawl the world wide web, at a pace my Smart Phone can work faster at in the 3G+ areas. Most of this is due to car phone warehouse buying out AOL in order to use their hardware to fast track the number of car phone warehouse customers they sign up to free broadband!
Firstly AOL is a total rip off. They sold my parents the 8MB connection, stating that they would receive at least 5 to 6 MB's. What they did not bargain on, is that I actually know how to test the speed of the internet connection, well if at all it is possible, given that it is so slow. Well, 2MB's is hardly 6MBs, infact more like a third of that!
The worst thing with AOL though, is there offshore customer service, for which they instruct the customer like you are a complete idiot, when trying to rectify problems! They are always correct, and the customer wrong. Not a very good standard for customer service. Secondly, you have to take a free router! My parents didn't want one, offer them £30 which is what you say they are worth, in cash back instead!
The connection also drops on a regular basis, particularly on the weekends, which is most probably due to some higher than advertised contention ration (number of users sharing the line to the exchange). Besides this, the software is useless, so outdated and they would be best scrapping it and offering customers a cheaper service without the gimmicks.
Unless you live in the stoneage, you'll be disappointed
The worst broadband I have every had. Its been nothing but problems and the support staff don't seem to care and just keep going over the same things and then say to call back another day. And worst off if I do get somewhere with the 10 odd transfers though the support services they don't pass information on so you have to go though everything again with each member of support staff. The speeds are rubbish and they clam its my phone line but its not as with a previous ISP I got twice the speed though the line and I now wish I had stayed with them. The only good point I can find with AOL it the pricing. it is a fair price to pay but you don;t get what you pay for. If only they delivered what they said they would then at that price they would be the best ISP
AOL to me is a nightmare because of two things the customer service and the internet speed.
The speed: is very slow compared to other network providers if you buy AOL 2Mb package for around £20 you could really buy Virgin package which is much more faster which is 8Mb so for its money it is not worth it and in some way rips you off.
Customer service: this is really bad because they don't have any manners over the phone it's like your talking to yourself because if you want to cancel they always say how about upgrading and it becomes a hassle to cancel you have to write them a letter and then comfirm it which is a really bad time comsuming thing.
The security: this is great because you get really good security which no viruses if you have AOL because the internet itself is secure so nothing can get it so you don't need to have a viruses scanner.
Overall this service provided has good security but speed is slow.
We have been with AOL for about 6 years and the service we got from them was excellent and faultless, that was, until I decided to leave them! I can honestly say that the internet they provided was uninteruptly, I was rarely disconnected and the speed was good, even during peak times.
It came to the point, about 12 months ago, when it was quite clear there was better deals on the market. But it wasn't until about 4 months ago that we decided we were going to switch to an all in one package from Sky. OK, so fair enough, you expect them to make you an offer when you call up to let them know you're leaving. The offer was not as good as what Sky were offering and this was made clear. After a few minutes we were informed that we would be receiving a MAC code in the mail within the next 5 working days, this would allow us to 'migrate' to Sky.
Unfortunately this did not arrive. We gave it about 3 weeks before calling AOL up again. It was this call which did it for me. We spoke to an Irish lady, who despite being informed we had been offered other deals from AOL, decided to offer them to us again. She whined for about 20 minutes about how poor Sky customer service was, how the service was new and unreliable. She eventually said our MAC would be emailed within 5 days.
Lo and behold, we did not receive our code. We once again waited around 3 weeks and called them again. This time we made it clear that this was the final straw, and eventually we were given the code.
I thought I'd check on other peoples experiences with AOL Customer Services, and it looks like many have had similar problems. There is a very good video on YouTube of an american man trying to leave AOL which I highly recommend.
So despite this being one long moan, AOL are a fantastic service. They're very reliable, but God help you when you decide to leave!
I have been with AOL for a long time now and previously had no problems with them at all until about a year ago. Firstly i was offered an upgrade to 8 mbps if i stayed with them a further 18 months so i said yes as at the time i was happy with them. Since then i have not received the upgrade but am still tied into my 18 months contract which i've been told that i can only get out of it if i pay £12 per month for the remaining months. I also moved address within this contract period and it took them 6 weeks to sort my broadband out at the new address which was excessive in my opinion.
The customer service is absolutely awful. Everytime i rang i spoke to someone who i could hardly understand who just kept reading from a script and were not listening to a word i said. I tried to be put through to a manager but was told that i wouldnt be told anything different, now that was annoying. I was told numerous dates of when i could expect my broadband to be up and running and when that day came i still couldnt connect. When i rang i was told that theres was no record to say i'd rang before or had been given this information.
I'm on the silver package which is £17.99 per month. Its a complete joke and as soon as i get to the end of my contract i will be changing service providers, it cant come soon enough.
5 years ago i would of recommended AOL when they were dial up but in the past couple of years they have gone down in my estimations.
basically a crap provider unable to understand customer service staff, who are abusive and unhelpful, line managers as well. Would not touch aol if they were that last broadband provider on earth would rather do without than use them.Steer clear they are set of liars.
Same story here :(After mid afternoon forget online gamingSick and tired of having the same conversation with india and never getting to speak to 2nd level support, even though they promise to call you back.Contract up in september but tbh im thinking of buying myself out or going to see a lawyer.Real shame been with AOL since dialup and they were always pretty good but now Terrible :(
well where do i start with aol hmm well around 15 months ago i applied for aol got my modem my username password and was ready to go live. it didnt work!! suprise suprise after many months of dealing with technical support (who by the way proberbly dont know the meaning of the word!) i finally went live but i still encountered many problems, i dicided enough was enough and cancelled aol. since then i moved house and went with virgin media who i have had no problems with. about 4 months ago i had a phone from my bank asking why had aol been debiting my switch card, i had no idea. infuriated i called up aol asking what they were playing at it turned out that when i payed for my installation or something by debit card they had kept my card details so when i had canceled my direct debit they continued to charge me 11 months of subsription and charged my card! I was furious i immediatley asked them to return the money this was october 08 i was promised £124 to be returned by 30 days. well 30 days passed alas they had not returned my money and didnt help at at they just said "sorry theres been a error another 30 days". by this point i dont know how i manged to but i accepted as i had no choice really. 30 days passed again, then another 30 days still no money and today 2nd february 2009 guess what still no money! the customer service advisors are as useless as a chocolate teapot, and dont get me started an the so called managers, i had one today who called 3 other senior managers liars as i asked him why the infomation he had gave me was differeent he simply replyed "they must all be liars" come on it must be bad when you call the collegues you work with liars just to make your self look good. so aol to sum up many words i have in my head here a just a few "useless" "pointless" "liars"
was with aol for about 1 year everything was going good untill i had a problem with the service, netgear took me through tests also done tests off net and tried on friends comp aol were persistent in saying that the problem was with the modem not with the line. was told that because my router was not supported by them i would have to by new router before they would even give any technical help. The only thing i could say wasgood about aol is that they gave me my mac code quickly. customer service is appalling one of the worst i have ever encountered if you do go with aol and need tech support(you will i promise) then be prepared for a very very long fone call. Totaly useless company and would never use them again like i have read if i could give no stars i would
I have been with AOL for just over a year and in that time I have had to contact them on a regular basis at least once a month sometimes more, because of disconection, poor speeds sorry very poor speeds, and when I moved it was disasterous they compleatly messed up, in the end I have had so many credits and now with six months of contravt left they have released me form their contrat without penalty. It has been a fight and I cannot recomend AOL at all, poor service all round and no back up what so ever......avoid!!!!Jeff
We first signed up with AOL about four years ago. The main reason we picked them, was at the time it was one of the most popular internet providers we knew, so we thought big name must mean good service.
We started off with dial up. Neither of us very tech minded, it seemed the simplest thing for us. I think it took almost a month before we got fed up with dial up! It was simple enough to set up, they sent us out everything we needed and the instructions were clear and easy to follow. At first, the speed didnt seem too bad, but the longer we had it, the slower it got. And of course, big down side to dial up is not being able to use your house phone at the same time. We were paying £17.99 a month for this service, and as the connection got slower we decided it was time for an upgrade.
So, we decide to go for broadband. I cant remember exactly what speed it was, but it was one of the slowest broadband connections they did, and this cost us £22.99 a month. Again, they sent us out a wireless router, everything we needed and clear cut instructions, It was all simple enough to install, and when it was up and running we were amazed at the difference. You really could see then just how slow broadband had been. And I could use the house phone! But again, after a short while, we noticed the connection seemed to be getting slower and slower, at some points as slow as broadband.
Again, we upgraded, and went to the quickest connection they had, at £34.99 a month. And again, after a while connection slowed down.
We switched for a while to a different internet providor, going for their highest braodband speed, and never had a problem until we moved and couldnt take the same providor with us, so we ended up going back to AOL.
So far we have had no speed problems, but dealings with customer services has been ropey! We have been having problems with wireless, and when my partner rang up a few weeks back, he ended up ending the call as the guy was trying to offer him other servides, and my partner couldnt understand a word he was saying, so he was hardly helpful!
AOL must stand for 'arses over logic' or something other than America Online.
The customer service we had from day one was a nightmare. It took 3 weeks to receive our router, which was supposedly due to the courrier, so I'll let them off with that one.
Eventually I received the router which was a nightmare to set up, ended up needing my own router of which AOL made it intentionally difficult to provide me with the information needed to use my own router.
The service itself was OK, nothing special but then again, I didn't have any complaints apart from slow speeds, which was supossedly due to the exchange.
I finally got a good deal with o2 broadband which is when the fun started, I don't think AOL actually understand that customers come and GO. They tried endlessly to tie me into all sorts of contracts, and rudely hung up in the end.
Now I'm with o2, for half the price and double the speed!
I have been with Aol for years and have always found them to be good. I have my calls with them too as I found this to be a good price. I was going to transfer to orange but when i phoned them and explained that i wasn't happy I was offered a cheaper rate which i found great so I ended up staying with them. I currently pay £17.99 per month for my internet and phone calls and my usual £15 line rental to Bt where before I was paying £30 to BT for my line rental and calls and £25 to Aol so I have saved £22.
I think their network coverage is great and Aol has always been faster than any other network i have used. I do think the helpline staff are helpful and i like the fact that they are open until midnight.
Although in the past few months I have had a few problems with them. I found that the money wasn't going out of my bank so I phoned them and asked why. Aol explained that it was because they were teaming with the car phone warehouse and they were changing over their computer info so all their systems were running slow. The next week I was cut off (my net and phone) I again phoned Aol who told me that they were very sorry and again it was no fault of my own. It took they 3 days to reconnect me but in their favour they did credit my account with £20.
I have had no further problems apart from the odd time when the net has been down due to patience work but that was only for a few hours. I suppose you will get teething problems with any provider.