Product Type: AOL in Telecommunications Services
Description:Internet service provider and online portal.
Newest Review: ... of space. They even hung up on me last time. So I thought I'd write them a complaint - but look on the internet they don't even have an email address for complaints. They expect me to write to the same address where my cancellation notice was sent. LOL. That did a fat lot of good. I'd be upset, but it is quite evident that the market place will bring a slow form of justice, that word of ... more
Customer AOL Reviews (188)
by Mario - written on 27/05/10
RUN AWAY FROM AOL AS FAST AS YOU CAN !!!They disconect you without any notice just like that, and according to them it is normal-standard and you pay for that...Also customer and technical service (in India) is able to explain only basic info, rest (technical troubles) are just in God hands... DILETANTS,AMATERS,MONEY SQEEZERS !!!
by Methusalum - written on 30/04/10
Be warned - being with AOL can really mess with your mind. They block ports, which can be a pain in the butt when you are trying to configure things - like email clients. This is triplely painful if you are not technical as it is totally silent. The clients just won't work, and they won't tell you why. You are just supposed to know that you must configure them in non-standard ways. More importantly, I am convinced that AOL do not really care about their customers. I had a Broadband connection with them which I cancelled over a year ago, and they are still taking money from me. It makes we laugh when I think about it. Every couple of months I notice on my ... Read the complete review
by James - written on 28/10/09
The worst broadband I have every had. Its been nothing but problems and the support staff don't seem to care and just keep going over the same things and then say to call back another day. And worst off if I do get somewhere with the 10 odd transfers though the support services they don't pass information on so you have to go though everything again with each member of support staff. The speeds are rubbish and they clam its my phone line but its not as with a previous ISP I got twice the speed though the line and I now wish I had stayed with them. The only good point I can find with AOL it the pricing. it is a fair price to pay but you don;t get what you pay for. If ... Read the complete review
by - written on 27/05/09 (Useful, 122 readings)
We have been with AOL for about 6 years and the service we got from them was excellent and faultless, that was, until I decided to leave them! I can honestly say that the internet they provided was uninteruptly, I was rarely disconnected and the speed was good, even during peak times. It came to the point, about 12 months ago, when it was quite clear there was better deals on the market. But it wasn't until about 4 months ago that we decided we were going to switch to an all in one package from Sky. OK, so fair enough, you expect them to make you an offer when you call up to let them know you're leaving. The offer was not as good as what Sky were offering and ... Read the complete review
by - written on 24/05/09 (Very useful, 53 readings)
I have been with AOL for a long time now and previously had no problems with them at all until about a year ago. Firstly i was offered an upgrade to 8 mbps if i stayed with them a further 18 months so i said yes as at the time i was happy with them. Since then i have not received the upgrade but am still tied into my 18 months contract which i've been told that i can only get out of it if i pay £12 per month for the remaining months. I also moved address within this contract period and it took them 6 weeks to sort my broadband out at the new address which was excessive in my opinion. The customer service is absolutely awful. Everytime i rang i spoke to ... Read the complete review
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