AOL

Before Broadband I used the AOL dial up service which was 14.99 a month and gave you unlimited access to there services. A number of years ago AOL were my preferred dial up service of choice yes there were a few pounds more expensive than other unlimited providers but you had the added extra of a free technical support line and British call centres if you had an issues for example Chat was fun and the whole package made the fee quite reasonable. There was also the added benefit of if you wanted to cancel you spoke to cancellations and as they worked on commission would offer you a free month and you just called back a number of times before you signed up again ...  Read the complete review

The worst broadband I have every had. Its been nothing but problems and the support staff don't seem to care and just keep going over the same things and then say to call back another day. And worst off if I do get somewhere with the 10 odd transfers though the support services they don't pass information on so you have to go though everything again with each member of support staff. The speeds are rubbish and they clam its my phone line but its not as with a previous ISP I got twice the speed though the line and I now wish I had stayed with them. The only good point I can find with AOL it the pricing. it is a fair price to pay but you don;t get what you pay for. If ...  Read the complete review

AOL to me is a nightmare because of two things the customer service and the internet speed. The speed: is very slow compared to other network providers if you buy AOL 2Mb package for around £20 you could really buy Virgin package which is much more faster which is 8Mb so for its money it is not worth it and in some way rips you off. Customer service: this is really bad because they don't have any manners over the phone it's like your talking to yourself because if you want to cancel they always say how about upgrading and it becomes a hassle to cancel you have to write them a letter and then comfirm it which is a really bad time comsuming ...  Read the complete review

We have been with AOL for about 6 years and the service we got from them was excellent and faultless, that was, until I decided to leave them! I can honestly say that the internet they provided was uninteruptly, I was rarely disconnected and the speed was good, even during peak times. It came to the point, about 12 months ago, when it was quite clear there was better deals on the market. But it wasn't until about 4 months ago that we decided we were going to switch to an all in one package from Sky. OK, so fair enough, you expect them to make you an offer when you call up to let them know you're leaving. The offer was not as good as what Sky were offering and ...  Read the complete review

I have been with AOL for a long time now and previously had no problems with them at all until about a year ago. Firstly i was offered an upgrade to 8 mbps if i stayed with them a further 18 months so i said yes as at the time i was happy with them. Since then i have not received the upgrade but am still tied into my 18 months contract which i've been told that i can only get out of it if i pay £12 per month for the remaining months. I also moved address within this contract period and it took them 6 weeks to sort my broadband out at the new address which was excessive in my opinion. The customer service is absolutely awful. Everytime i rang i spoke to ...  Read the complete review