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I am a little more than dissatisfied with AT&T. My hubby had their service before I came back to the States to live, and it was only when I checkd the bill, I'd realised that for some six months or so, they had not been giving him the domestic 10c a minute rate. Yes, he got it on his calls to me in England, but calling my son in New york - sometimes it worked out at around 30-40c a minute. Obviously, after him paying the bills all those months without query, it was too late for me to get it rectified once I got here.
Not only that, but we had problems with some of our local long-distance not going through. I'd dial and it would tell me I needed to dial 1 or the area code, but then, when I did that, it would tell me that this didn't need to be done. Ah, but surprise, surprise - the operator could always connect you - for a price of course.
I've read other opinions so it seems my experience is not a on-off. So, we have a couple of reasons for this. We could assume that these are all genuine mistakes - in which case AT&T needs to update it's equipment, it's methods, and it's sales reps knowledge. Or, we can go the other way and think that this is a deliberate action on the part of AT&T, and that they are trying to fleece their customers. Either way, it does not bode well for AT&T - thievery or incompetence. Their choice, and neither a reputation worth having.
Oh, and when you change companies, AT&T will call and harrass you to switch back, three or four times A DAY! Even after I had asked them to stop! And the people would just carry on talking when you told them you were not interested! duh! What are they - deaf?It took me getting nasty and threatening to report them before they would stop.
Okay from a previous article I wrote I have learned the leason to keep opinions in a "legal" category here at dooyoo.co.uk =P.. hehe.. So I will leave out the vital info outta this rant. Basically all this is, is my opinions on AT&T Operators. I mean I am not sure if it is just me they don't like or if they are really that thick headed and ignorant to all customers. Recently myself and a fellow phreak head came across a vulnerability with the AT&T Calling Card System. Most of these vulnerabilities lies with that AT&T operators themselves. And wheres they do have a legit reason for getting cheesed at us exploiting this vulnerabilitie. You have to kind of wonder why they don't patch the problem? I will explain a little more "Without giving illegal details =P heh". Basically what happens is you dial an AT&T free phone number 1800 ** ****. Which patches you through to there Calling Card services. You then get asked for the number you are calling, so happily you enter, then you get asked for the card number, Now this needs to be 10 digits long .. But as long as it starts with 212 there system don't really care =P... Then follow that up with 4 # keys to bypass the pin number, Your call has now been logged as an error on AT&T's behalf. So the computer is displaying that you got disconnected and you are trying to reconnect. So you ask your un-friendly operator to redial the number and pow.. You now have a free call billed to AT&T. You can stay on the phone from anything to a second .. or untill your phone dies =P. So I mean... I suppose my rant is .. well why are they so daft. They are loosing alot of money through this exploit and yet they still refuse to inform the operators & patch the problem? So is it just me or do other people think that Operators should be better informed? Or just keep them dumb and exploit there service?? I go with option number two.. But each to there own =P