Newest Review: ... for the last year i have been really unhappy with them. When i joined up here i was given installation at my house for the internet at... more
Blueyonder setup issues
Author Name: Derek M
Advantages: A better quality of connection than BT ADSL
Disadvantages: Poor technical support, especially for wireless networks.
Blueyonder broadband... after a bit of a fiasco with the installation - three goes by their hapless technicians before things were working - the connection seems fine. However connection is done with a CD which is intended for a modem / Windows PC. If you don't use a PC directly with the cable modem (ie if you have want a wireless router connected to their modem and maybe Apple computers at home as well), they don't seem willing to support you. I told Blueyonder when I registered that I had an Apple network at home and they said 'fine' and signed me up, but now it seems the only way to get their advice is via their 0900 £1 a minute support line, not impressive at all. They haven't responded to emails at all.
In fact, all I needed were the manual settings for my hardware, and a friendly computer geek told me how to sort that out: it's all to do with DHCP, firewalls and DNS and the information is there to see on your router setup screen - if you know where to look! email me if your stuck, on email@example.com
Result happiness and a service that looks way better than PlusNet and BT who'd been abysmal.
So why don't Telewest / Blueyonder supply this information for installers when they need it?
Summary: Fine once your up and running