Newest Review: ... for the last year i have been really unhappy with them. When i joined up here i was given installation at my house for the internet at... more
Telewest baby turns into a monster!!
Member Name: stebiz
Date: 18/01/09, updated on 18/01/09 (162 review reads)
Advantages: Fast Speed, Up with the best.
Disadvantages: Poor Email and Customer Services
I am quite a good position to make a review on Blueyonder as I worked for them from the year it opened in 2001. I was in the tech support department back then. At the time we were all situated on one floor. This was the News Groups, Abuse, 1st and Second Line Support etc. Moral was absolutely great. At times when servers went down the phones went into meltdown but our only thoughts were to get the servers back working again.
At the time the computers and work stations were brand new. Although it was a grade one listed building in the Albert Dock, we were all looked after well. There were even pool tables and fish tanks. It was a great atmosphere.
Speaking honestly and as a Blueyonder customer myself the broadband service was fantastic. I honestly think that the service was the best around.
Over the following few years times changed a lot. As more and more customers came on board I don't think the company upgraded the servers fast enough. It is no secret. We were actually told to tell customers that the servers were being upgraded. Sadly this was often after the event. I think a lot of this was to do with competition. Blueyonder was winning awards and wanted to stay ahead of the rest. We were continually winning awards for our excellent customer services.
One service that we offered and I felt was poor was the email side. Blueyonder had 30Mb mail boxes whilst many of the staff had 3 and 4 gig mail servers with other providers such as google.
When Blueyonder was taken over by NTL staff moral dipped quite a lot and many started to leave and look for jobs elsewhere. By the time the name was changed to Virgin Media jobs being shifted out of England over to India. Customers were not happy and many of the staff in the UK had to deal with the problems created abroad.
At this time it was time for me to leave. I still believe the service is excellent, email is poor and customer services very poor.
Summary: Once an excellent company - now owned by Virgin Media
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