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British Telecom

Description: BT offers telephone, internet, and other communication services.

Newest Review: ... over £100 but when I was on the phone to BT I said that it was possible that I would be moving in 6 months and if we had to get another phone line put into our next house would we have to pay again (being under the years contract with them). They said no and it wouldn't be a problem, however I did need to move and get a new phone line put in but they still wanted to charge (as you can imagine ... more

... I wasn't happy) and after many phone calls and complaints I didn't seem to get anywhere and had to pay again. This hasn't been my only problem, my phone bill has been far too expensive, I rarley use the house phone and if I do, I use it after 6 when...more

Read Reviews for British Telecom

British Telecom don't care (290 words)
by - written on 11/09/09 (Useful, 27 readings)
Rating:

I've been with BT for almost a year now and I'm not happy at all with the service I have received at all. I'm very surprised they have 3 stars. They've been a problem from day one, firstly we had to put a line into our house (I was renting and there was no phone line) which cost over £100 but when I was on the phone to BT I said that it was possible that I would be moving in 6 months and if we had to get another phone line put into our next house would we have to pay again (being under the years contract with them). They said no and it wouldn't be a problem, however I did need to move and get a new phone line put in but they still wanted to charge (as you can ... Read the complete review

Express Review on British Telecom
by - written on 29/05/09
Rating:

Cool product, more review to come.

Express Review on British Telecom
by - written on 23/02/09
Rating:

Quite surprised to see BT with 3 stars? They don't track issues properly, they don't fix issues properly and if you call with a problem you will be bounced around like the pong ball, smashing against walls mostly.

BT = Bloody Terrible (238 words)
by Jacqueline Deebanks-Irwin - written on 14/01/09
Rating:

Having had the total home media package installed last year I bitterly regret putting all my eggs into the BT basket. Customer service is totally rubbish - spent hours and hours a day trying to resolve internet and BT vision issues. Am pulling out of contract as I cannot face dealing with them - it has taken them 5 weeks to send me a replacement drive disc and as the voager wireless adapter has been idol ( corrupted) the system is still off line. No sympathy or technical back up just call centre staff and endless menu tasks - which never work. A record yesterday, my husband and I working in shifts clocked up a total of 5 full uninterupted hours of trouble shooting - to ... Read the complete review

British Telecom: A British Tragedy that this company are allowed to continue ... (438 words)
by - written on 06/09/08 (Very useful, 73 readings)
Rating:

BT are the biggest example of a company gone mad. We have had no luck with BT at all. From moving house with 1 months notice to moving in our new home and having 17 - that's right 17 appointments cancelled because their computer system was unable to process it. No amount of calls, letters, emails or otherwise could resolve the issue until I sat on my friends phone for 3 consecutive hours speaking to one numpty after another and not one of them could do anything. Finally, a manager was able to put the appointment through. 2 months later they disconnected us despite us not wanting to be disconnected and being up to date on the bill. Then they couldn't ... Read the complete review