British Telecom Reviews
Description:BT offers telephone, internet, and other communication services.
Newest Review: ... THEM 4 WEEKS, LOSING US UNTOLD SUMS... THIS IS A WEALTH WARNING : AVOID BT. CUSTOMER SERVICE: SINCE WE TOLD THEM ONE MONTH AGO, THEY HAVE MANAGED TO BALLS UP A SIMPLE SWITCH OVER. OUR MOVING BACK TO BT MEANT WE WERE UNEASY, AND AFTER ONE WEEK WE CHECKED THINGS WERE RUNNING SMOOTHLY.."WHAT ORDER IS THAT?" THEY SAID--THEY HAD NOT EVEN REGISTERED OUR ORDER--AFTER THAT WE HAVE RANG ... more
Customer British Telecom Reviews (44)
by - written on 26/10/10, updated on 26/10/10 (Somewhat useful, 44 readings)
BRITISH TELECOM IS ABSOLUTE RUBBISH, THIS WEEK ALONE THEY HAVE COST US £100,000.00. WHY?, WE HAVE MOVED & THEYVE LOST OUR NUMBER!!! STAGGERING, WHEN WE MOVED BACK TO BT, IT TOOK THEM 4 WEEKS, LOSING US UNTOLD SUMS... THIS IS A WEALTH WARNING : AVOID BT. CUSTOMER SERVICE: SINCE WE TOLD THEM ONE MONTH AGO, THEY HAVE MANAGED TO BALLS UP A SIMPLE SWITCH OVER. OUR MOVING BACK TO BT MEANT WE WERE UNEASY, AND AFTER ONE WEEK WE CHECKED THINGS WERE RUNNING SMOOTHLY.."WHAT ORDER IS THAT?" THEY SAID--THEY HAD NOT EVEN REGISTERED OUR ORDER--AFTER THAT WE HAVE RANG EVERY DAY FOR 3 WEEKS,. THEY THEN SAID WE WOULD BE BEST TO HAVE A SATURDAY ... Read the complete review
by Lisa - written on 25/10/10
I completely agree. BT customer service sucks !! I tried to switch from my existing BT Business Broadband to Residential Broadband account. I was routed to India call centre which is fine but the customer service was appalling, I was told I had to cancel my existing contract first before they could help me. I tried to do that and was told my business line (which I use every day !!) had been disconnected 5 years ago... what a farce, I explained I was calling from that number !. I then got routed back to India, who suggested the wonderful customer service of cancelling my contract for the new unlimited broadband... I am now going to Sky, and was so incensed I also cancelled my home phone line from BT.
by - written on 21/02/10 (Very useful, 69 readings)
Ok... So having seen BT with 3 stars overall here, I think I may be about to break the mould and actually say that I have had a great service through them! I do say this with a direct comparison to Virgin Media (the experience is still fresh in my mind!) - who I must say are the worst company I have had the misfortune to deal for anything - ever!! As this review is about BT I shall try not to let my negative experience with Virgin cloud this review too much. We moved home almost 3 years ago, and having had problems with BT at our previous address (quite a few years ago now, but they were not resolvable so we switched to Virgin) we decided to ... Read the complete review
by - written on 11/09/09 (Useful, 46 readings)
I've been with BT for almost a year now and I'm not happy at all with the service I have received at all. I'm very surprised they have 3 stars. They've been a problem from day one, firstly we had to put a line into our house (I was renting and there was no phone line) which cost over £100 but when I was on the phone to BT I said that it was possible that I would be moving in 6 months and if we had to get another phone line put into our next house would we have to pay again (being under the years contract with them). They said no and it wouldn't be a problem, however I did need to move and get a new phone line put in but they still wanted to charge (as you can ... Read the complete review
by - written on 29/05/09, updated on 04/06/09
Cool product, more review to come.
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Regular-priced calls and rental, available nation-wide.
Disorganisation and bad customer service.