BT = Bloody Terrible (British Telecom)

Member Name: Jacqueline Deebanks-Irwin

Product:	British Telecom
Date:	14/01/09 (16 review reads)
Rating:

Advantages: Great if you like making international ( India) calls for hours and hours.

Disadvantages: Phone rage and a general feeling of powerlessness.

Having had the total home media package installed last year I bitterly regret putting all my eggs into the BT basket. Customer service is totally rubbish - spent hours and hours a day trying to resolve internet and BT vision issues. Am pulling out of contract as I cannot face dealing with them - it has taken them 5 weeks to send me a replacement drive disc and as the voager wireless adapter has been idol ( corrupted) the system is still off line. No sympathy or technical back up just call centre staff and endless menu tasks - which never work. A record yesterday, my husband and I working in shifts clocked up a total of 5 full uninterupted hours of trouble shooting - to no avail still not working. I would never recommend BT products to anyone as when things go wrong as often they do the rigmarole to just access help is time comsuming and so so frustrating. The vision box is equally hopeless so bad that even BT are letting us have it rent free now because it never works properly. Just counting down the days until BT are out of my life - like the advert for the Vision system on TV with the couple who are now estranged. I personally think having the vision package drove them to their present separation
I don't think I could ever be presuaded to try a BT product ever again. BT = Bloody Terrible !

Summary: Be warned don't get conned into the Vision and broadband experience