British Telecom don't care (British Telecom)

Member Name: dancingirl

Product:	British Telecom
Date:	11/09/09 (27 review reads)
Rating:

Advantages: Need a phone line for the internet

Disadvantages: Expensive

I've been with BT for almost a year now and I'm not happy at all with the service I have received at all. I'm very surprised they have 3 stars.

They've been a problem from day one, firstly we had to put a line into our house (I was renting and there was no phone line) which cost over £100 but when I was on the phone to BT I said that it was possible that I would be moving in 6 months and if we had to get another phone line put into our next house would we have to pay again (being under the years contract with them). They said no and it wouldn't be a problem, however I did need to move and get a new phone line put in but they still wanted to charge (as you can imagine I wasn't happy) and after many phone calls and complaints I didn't seem to get anywhere and had to pay again.

This hasn't been my only problem, my phone bill has been far too expensive, I rarley use the house phone and if I do, I use it after 6 when it's free and I've recieved a bill for over £70. Of course I phoned straight away to complain and without hesitation they dropped the bill to £50 and I asked why I had to pay that much (which they didn't have an answer to) and in the end I managed to get it down to £15.

After that phone call I felt like they make up the prices as they go along, I only have a few months left on my contract and will not be using BT again and I definitely wouldn't recommend this to anyone.

Summary: Would not recommend