British Telecom Reviews

BRITISH TELECOM IS ABSOLUTE RUBBISH, THIS WEEK ALONE THEY HAVE COST US £100,000.00. WHY?, WE HAVE MOVED & THEYVE LOST OUR NUMBER!!! STAGGERING, WHEN WE MOVED BACK TO BT, IT TOOK THEM 4 WEEKS, LOSING US UNTOLD SUMS... THIS IS A WEALTH WARNING : AVOID BT. CUSTOMER SERVICE: SINCE WE TOLD THEM ONE MONTH AGO, THEY ...  Read the complete review

I completely agree. BT customer service sucks !! I tried to switch from my existing BT Business Broadband to Residential Broadband account. I was routed to India call centre which is fine but the customer service was appalling, I was told I had to cancel my existing contract first before they could help me. I tried to do that and was told my business line (which I use every day !!) had been disconnected 5 years ago... what a farce, I explained I was calling from that number !. I then got routed back to India, who suggested the wonderful customer service of cancelling my contract for the new unlimited broadband... I am now going to Sky, and was so incensed I also cancelled my home phone line from BT.

Ok... So having seen BT with 3 stars overall here, I think I may be about to break the mould and actually say that I have had a great service through them! I do say this with a direct comparison to Virgin Media (the experience is still fresh in my mind!) - who I must say are the worst company I have had the misfortune to deal ...  Read the complete review

I've been with BT for almost a year now and I'm not happy at all with the service I have received at all. I'm very surprised they have 3 stars. They've been a problem from day one, firstly we had to put a line into our house (I was renting and there was no phone line) which cost over £100 but when I was on the phone to BT I ...  Read the complete review

Cool product, more review to come.

Quite surprised to see BT with 3 stars? They don't track issues properly, they don't fix issues properly and if you call with a problem you will be bounced around like the pong ball, smashing against walls mostly.

Having had the total home media package installed last year I bitterly regret putting all my eggs into the BT basket. Customer service is totally rubbish - spent hours and hours a day trying to resolve internet and BT vision issues. Am pulling out of contract as I cannot face dealing with them - it has taken them 5 weeks to send me a ...  Read the complete review

BT are the biggest example of a company gone mad. We have had no luck with BT at all. From moving house with 1 months notice to moving in our new home and having 17 - that's right 17 appointments cancelled because their computer system was unable to process it. No amount of calls, letters, emails or otherwise could resolve the ...  Read the complete review

I consider myself an individual who is compelled to write good or bad reviews about an organsiation. I reckon life is too busy for such things. However, my experience with BT has left me feeling like I want to scream. I spoke with 27 helpdesks over a week trying to get my phone number changed from one property to another just ...  Read the complete review

DONT TAKE BT !!!!1. fact : they sell UNLIMITED broadband, just to tell you later that you are evil (and charge or cut you off) for USING it !!! If we had a working court-system in the UK they'd be sued for false advertising.2. fact : they dont care a toss about their customers. You call with a problem that THEY caused (in my case one of THEIR routers was down) and they want to charge you 120 Pounds for a special hotline to solve THEIR OWN problem. BT = unethically in business3. fact: scare tactics: As a fact, they log all name-queries (google for it, its true) from their customers. On several occasions they disclosed that information about YOU already (google for more)Bottom line: DONT EVEN GO NEAR BRITISH TELECOM. Don't believe any of their offers. Dont fall on their scare-tactics.

Absolutely appalling We ordered a telephone line and internet access back in Feb of this year, we were passed from pillar to post with your various operators, many of whom showed a general level of incompetence by losing us on the line pretty much every call. Finally we received a call from a gentleman who explained that the BT engineer had stated that they were unable to do the work required. We therefore cancelled our account with him saying it was probably for the best as the phoneline needed thousandsof pounds worth of investment to get it up to scratch and this was not going to happen. We received a number of calls post this from various operators telling us that an engineer would be out. Then they billed us for the work they didn't do!

There are surely few companies I know which are worse than British Telecom. I moved into a new property 5 months ago and I called BT Telecom to have the land line in my name. I was told by the landlord that the line was working and when I called BT before actually moving in, I gave them the tel number an they assured me that ...  Read the complete review

i have had the misfortune to have to deal with BT and i have to say never before have i slumped to such desperation and depth of anger as when trying to get through to them on the phone. 2 hours and 16 minutes was the worst waiting time and 55 minutes the best (thank god for speaker phone so at least i could cook, clean, work the ...  Read the complete review

British Telecom oh sorry Bangladesh Telecom. DO NOT sign up for Bt Broadband it is rubbish. You can not speak to anyone English when you have a problem. My broadband cuts off approx 10 times a day after 57 yes 57 phone calls to BT I was finally told that I could not speak to anyone in this country. BT is an absolute farce. DO NOT EVER ...  Read the complete review

I have been with BT for sometime (infact all my life)and I am just always amazed how bad the service is. I am amazed they do not have a customer relations department that you can speak to...you can only write...this is one of the largest telecommunications in the world and you can't speak to them on the phone....amazing. My new year ...  Read the complete review

WARNING! Worst company ever!! Really!!! BEWARE - Advantages: Fraud, Cheating, Lies - Disadvantages: Fraudulent marketing, plus actively cheating customers, Actively cheating broadband customers by disconnecting them if they use it too much, Rotten products (broadband in particular)

BT ANSWER How many times have you telephoned someone and found their number to be engaged? Infuriating isn’t it, especially if you ‘know’ they are surfing the net. How many times have you missed calls when you are surfing the net, or being busy on another call? I have no idea either ….until I utilized the ...  Read the complete review

Like many women, my wife likes to talk – and sometimes I’m sure that she either has a growth on the side of her head or a co-joined twin – if I’ve lost you already, I’m talking about that the telephone that at times appear welded to her ear as she speaks to her mother, my mother, her sisters-in-law, her best ...  Read the complete review

I find it amazing that BT have been able to charge as much as they do. BT have for years had the majority of the users and what have they done - taking them for as much as they could. My wife comes from China and for her to use BT it costs about £1.08 per minute. With Superline, it costs 19p per minute. The difference is not ...  Read the complete review

British Telecom. You know the company, the one that finally separated from the Post Office in 1981, was privatised in 1984 and for the majority of its existence has enjoyed a monopoly on domestic and business phone lines. In the 21st century however it is a different market. Companies such as NTL, Cable & Wireless and other ...  Read the complete review