BT

I signed up for my landline rental from BT two years ago as we had Sky tv and broadband and from what I understand I had no choice, and I had nothing but problems with them. They told me what my phone number would be but they'd got it wrong, I tried to contact them a few times at the start about when the line would be set up and what my phone number was but there never seemed to be anyone there to answer the phone. I tried leaving my name and number for a callback, but despite being very pleasant the bloke who phoned me back was unable to do anything about my simple query and just transferred me back into the same queue that I'd been in before to talk to ...  Read the complete review

I used BT for a brief while when I was in a flat that had no Virgin Media cabled down the street. Part of me wished I'd dug the road up myself to get it, or not been held to ransom by a monopoly and stuck to using a mobile. The service they provide is very good, it's crystal clear quality on the phone and very fast to connect. Called ID is handy to let you know who's calling and the tariffs that they provide are very competitive in allowing you lots of benefits such as free weekend calls, free evening calls and so on for a very competitive price. I was on a tariff that allowed free evening and weekend calls for £10.50 a month but I'm fairly sure that would be ...  Read the complete review

Having moved into my flat over 2 years ago I had done as most people do and contacted BT to get my phoneline setup which thankfully went well and I had no issues with the company until I got slightly fed up with being billed mid-month and so gave them a phone to see what we could do to sort this. I contacted BT's billing helpline and after about 10 minutes on hold got through and spoke to a guy who said it would not be a problem and that they would just change my direct debit date and that my billing would just remain as normal (I was paying using the whole direct debit scheme to clear my bill in full each month) so I agreed to go with this. When I returned from my ...  Read the complete review

BT offer the worst service I have ever come across. It is a shame they have such a monopoly on services so no matter where you go you have to get yourself a BT landline. I am only with BT because there is no other option in my apartment block. They are rubbish for the following reasons; * They messed up our direct debit and would not refund us for the over payments we had made as a result of their mistake * Whereas most companies will allow you to pay by direct debit for all their services with one payment, BT insist this is not possible and so we have 2 payments coming out, one for the internet and one for the phone and tv. * They ...  Read the complete review

i ain't gonna Bother wit BT anymore, i've wasted to much of my Time with BT. their just aload of stupid people. so unprofessional they couldn't understand what i was saying. they couldn't Fix my problems with my line i waited for a engineer to Turn up nothing no sign of a engineer LOL..................... it was just a complete waste of space never again am i going to go back to useless BT. i ain't gonna pay the Bill because of the random disconections and nasty customer services. i don't care what their gonna say either. the services was so unprofessional i jst coldn't believe it total useless really that uesless please don't go to BT they've casued so much hassle and pain never again why does a company still operate with the nasty service they give i can't believe it WTF