Typical company (BT)

Member Name: Realmadrid2010

Product:	BT
Date:	04/08/09 (65 review reads)
Rating:

Advantages: Phone lines available

Disadvantages: You all know its the price

My family and I just have moved homes recently and contacted BT to let them know we needed a new landline. They told us somebody would install the phone line in 2 working days before a certain time. Things however did not go the way they told us and instead we was waiting for ages for them to just turn up! No one turned up and that meant we wasted 4 hours waiting for nothing!

It took a long phone conversation with them to get a sorry out of them! They then sent somebody the next day who fixed the land line. The chap on the phone told me the price for me monthly having a landline would be only 11 pounds. This is not the case as they started charging me 37.00 pounds every month! They say its free week end calls but why charge me for it?

Even though I have made a few phone calls to them they have yet to give my money back. BT are expensive and you can not trust them as they can charge your account without you even knowing it! They are not reliable and I hardly believe a word they say when you call them for a query.

Summary: BT- Well they like having bad customer service