BT make me want to cry (BT)

Member Name: manonfireuk

Product:	BT
Date:	28/08/09 (76 review reads)
Rating:

Advantages: BT Vision service is ok

Disadvantages: Worst customer service I have ever some across

BT offer the worst service I have ever come across. It is a shame they have such a monopoly on services so no matter where you go you have to get yourself a BT landline. I am only with BT because there is no other option in my apartment block. They are rubbish for the following reasons;

* They messed up our direct debit and would not refund us for the over payments we had made as a result of their mistake

* Whereas most companies will allow you to pay by direct debit for all their services with one payment, BT insist this is not possible and so we have 2 payments coming out, one for the internet and one for the phone and tv.

* They tried to charge us an installation fee of £122 for a landline in our new place even though it was mentioned on their own website there would be no charge during the months we were applying

* Their staff are unaware of special offers they advertise

* Poor internet service, we have to reset hub everyday to get a signal

* Very poor customer service, I often feel they are not listening to me and have got a script in front of them that they must read out! Plus whenever I have phoned to complain I have been passed between many people, the most being 7!

Stay Away from BT!

Summary: BT - worst service ever!