Product Type: BT in Telecommunications Services
Newest Review: ... on most months so I could have done with perhaps a little more on this. The BT home hub whilst perhaps not the best thing to look at it ... more
Caution when using BT
Member Name: medicellie
Advantages: Ok if your house already has a BT landline.
Disadvantages: They will rob you if your house doesn't.
As a student I had a BT landline on quite a cheap deal. One day a gentleman from a call centre in the Indian subcontinent phoned up from BT cold-calling about continuing the cheap deal if I agreed to an 18 month contract. Naively I did so.
Unexpectedly I had to move house before the 18 months was up. I called to transfer the contract but the new house did not have a BT landline. BT were prepared to install one for a relatively large sum of money, but as students we could not pay this so I tried to cancel the contract. BT told me I would have to pay for all the remaining months' charges (most of a year). When I said I could not afford to pay it they instantly put me through to their equivalent of a baliff: a very abrupt, coarse woman lacking empathy or useful solutions.
In the end my housemates and I shared the cost of cancelling the contract. However I felt guilty that my friends had to pay for something they could not benefit from, unless by forking out more cash to install a BT line.
I am disappointed BT have no contingency for flexibility in this situation. They are an immense company; do they need to cold-call, do they need to use such long contracts, and therefore hold people to ransom?
BT have our phone numbers but they should not abuse this knowledge by attempting to sell products no-one asked for.
Summary: Check out the more-than-worthy competition.
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