Product Type: BT in Telecommunications Services
Newest Review: ... on most months so I could have done with perhaps a little more on this. The BT home hub whilst perhaps not the best thing to look at it ... more
BT Broadband are rip off merchants!
Member Name: plumbersmate
Disadvantages: Contracts are far too long,speed is way too slow..rubbish company!
I went with BT for one reason and one reason only,and that was to do with Cable Thefts in the area!BT customers were always the first customers who got reconnected in a reasonable amount of time,whereas other broadband companies got the bums rush so to speak.
Four time in one year we had no phone and no internet,the longest being 10 days with no outside contact whatsoever,and my old provider then gave me £2.06 compensation for 10 days of non service!
When I signed up for BT Broadband a couple of years ago,I was pretty sure that this was the cheaper option for me as the package included free calls as well as the high speed broadband for a good price.
My Bill was around £17 per month initially but having changed to free 01 calls anytime it obviously went up if I called mobile numbers etc.
My Latest Bill below!
Line Rental £14.60
Broadband and Calls £10.25
Anytime calls add-on £4.90
BT NetProtect Plus £3.49
Please note that the "Free Anytime Calls are not actually "Free".
I then wanted BT Net Protect security at the cost of approximately £3.49 per month which was a good buy I thought at the time.
My bills were coming in thick and fast and every time the prices just got higher and higher,every single month and I scrutinised these bills with a fine toothed comb.My largest bill was £40 - a few coppers but
I couldn't find any discrepencies so they got paid.
I contacted BT to find out about BT Infinity as it has become available in my area,and they advised that this would cost an extra £4 which would make my bill around £37 per month to have this high speed fibre optic option,but as an OAP on one State Pension between two of us,this was out of the question because what I had was acceptable for what I do in the internet,so I decided to stick with what I had for now.
The Broadband was dreadfully slow and sometimes it would take a good 10 minutes to get on line and was really frustrating,as it seemed that since "Infinity" has been available it has sent our old service into "Infinity and beyond!"
I received a phonecall the other evening from BT stating I had Package 2 with them,but they could do a Special Deal offering BT Infinity,and I was intrigued as to what "Deal" they could offer.
I was asked if I was happy with the service to which I responded that since Infinity had become available in the area,I have notice a dramatic speed change and it was absolute rubbish tring to load pages that were once quite speedy.
He stated that that would possibly be because there is now Copper Cable and Fibre Optic which would affect the service somewhat,and that Infinity would improve my browsing experience.
Bearing in mind I had already asked a price prior to this conversation,I asked the price again,and low and behold,the price was now £6 instead of the £4 I was quoted earlier.
Obviously,I refused point blank to upgrade yet again,and can't possibly warrant spending another £6 for a Faster Broadband Experience,that's if it is actually faster.
So as soon as my contract is over I will strive to find yet another phone and Broadband supplier who doesn't try and rip me off by off or get rid of the Internet all together.
Summary: Wouldn't touch these with a barge pole again!
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