BT Reviews

I signed up for my landline rental from BT two years ago as we had Sky tv and broadband and from what I understand I had no choice, and I had nothing but problems with them. They told me what my phone number would be but they'd got it wrong, I tried to contact them a few times at the start about when the line would be set up and what my ...  Read the complete review

I used BT for a brief while when I was in a flat that had no Virgin Media cabled down the street. Part of me wished I'd dug the road up myself to get it, or not been held to ransom by a monopoly and stuck to using a mobile. The service they provide is very good, it's crystal clear quality on the phone and very fast to connect. Called ...  Read the complete review

Having moved into my flat over 2 years ago I had done as most people do and contacted BT to get my phoneline setup which thankfully went well and I had no issues with the company until I got slightly fed up with being billed mid-month and so gave them a phone to see what we could do to sort this. I contacted BT's billing helpline and after ...  Read the complete review

BT offer the worst service I have ever come across. It is a shame they have such a monopoly on services so no matter where you go you have to get yourself a BT landline. I am only with BT because there is no other option in my apartment block. They are rubbish for the following reasons; * They messed up our direct debit and would not ...  Read the complete review

i ain't gonna Bother wit BT anymore, i've wasted to much of my Time with BT. their just aload of stupid people. so unprofessional they couldn't understand what i was saying. they couldn't Fix my problems with my line i waited for a engineer to Turn up nothing no sign of a engineer LOL..................... it was just a complete waste of space never again am i going to go back to useless BT. i ain't gonna pay the Bill because of the random disconections and nasty customer services. i don't care what their gonna say either. the services was so unprofessional i jst coldn't believe it total useless really that uesless please don't go to BT they've casued so much hassle and pain never again why does a company still operate with the nasty service they give i can't believe it WTF

My family and I just have moved homes recently and contacted BT to let them know we needed a new landline. They told us somebody would install the phone line in 2 working days before a certain time. Things however did not go the way they told us and instead we was waiting for ages for them to just turn up! No one turned up and that meant we wasted ...  Read the complete review

Engineer didnt turn up waited for 5 hours, no call to say he wasnt coming. called BT up and they couldnt give me an explination why and i was passed around 5 different ppl who were all useless. Now i have to wait till the 10th August for the next engineer to come out. BT should be much more efficient to say they are a national company! not impress at all!!

I'm not really sure where to start with this review, but I've been a customer on a number of occassions - and unfortunately I am today When I lived in Taunton with my first wife we had a BT line and eventually had a plug in device so that all our calls went through Eurobell (became Telewest and now part of Virgin) which worked out a ...  Read the complete review

A downright lack of communication from a communications company! I am very glad I am not the only one who has had problems with BT. I moved about a year ago now and had had Virgin Media in my old property. I fancied a change and liked the adverts that BT were doing so I thought I would give them a go. Phoned them, from my mobile ...  Read the complete review

I haven't had very many positive experiences with BT so I thought it was about time I wrote a review to vent my anger, especially as recently I have had two problems with them! Well first of all, I hate the fact that all phone lines (unless you want virgin) are BT and only BT can fit them. It is like they have a monopoly and I don't think that is ...  Read the complete review

I have recently moved to a new area, so naturally had to think about getting a telephone line reconnected, particularly if I wanted broadband later on. My experience with BT could have been better, if I'm honest. On the first account, it was a problem with their website, which although indicated from my end that an order for the ...  Read the complete review

I had a BT landline 2 years back and it was a horror to be with them!BT were really bad with their service all round! The first problem I had with them started with the installation their installation worker was actually walking in my house with mud in his shoes! I had to ask him to take his shoes off before he did! The second problem ...  Read the complete review

BT in my opinion are ok as long as you don't have a problem or want anything doing. When I recently move house and wanted to get my line connected and an extra socket installed it took me literally hours on the phone, mostly on hold or getting past between departments to get it sorted out. It seems there were so many different parts to BT that ...  Read the complete review

BT were one of five companies featured in Watchdog on BBC recently, the others "blacklisted" for taking too long to answer customer service, calls were Sky, Vodafone, Tiscali and Three. Of these five BT came second to Sky, their excuse being the number of customers that they had compared to some of the other companies they were compared ...  Read the complete review

I have been a customer with BT for many years now, but am becoming increasingly fed up with them now. Their customer service is terrible and once again I have just had to contact them and not received a satisfactory outcome. I have my landline with BT and pay monthly by direct debit to cover my bills which are not that large as I do not ...  Read the complete review

BT was first established in 1980, but for some reason I thought it had been around since Alexander Graham Bell had his eureka moment and invented the first telephone. This is because BT seem to be synonamous with Britains telephone services. For a very long time I did not know that there were actually other companies that offered the same services ...  Read the complete review

A personal experience of BT customer services Apart from a brief venture with another company I have always been with BT - more through the convenience really. As the credit crunch bites harder and harder I decided to look into other options with regards to phone / broadband / tv packages and after full investigation realised I could ...  Read the complete review

Bt are the worst company ever!! Not only are the expensive, their customer service is unbelievably bad. They have hundreds of useless departments to pass you back and forwards to! None of which can help with the simplest requests ie. sending a final bill, changing addresses, taking payments and don't get me started on their automated service!!!! ...  Read the complete review

They say loyalty in life when it comes to suppliers gets you nowhere and I fully agree with that, but nevertheless, I find myself sticking to BT despite endless, and I do mean endless, problems with them since moving in with my partner, now husband, 3 years ago. I have always been a BT customer since needing broadband around 6 or 7 ...  Read the complete review

BT are the worst company ever, I had endless problems with them, they didnt turn up to install my line until about the third attempt, they cancelled my line about 3 times which interupted and in turn cancelled my broadband which at the time was with Virgin who are the second worst company to deal with, but are apparently trying to improve their ...  Read the complete review