Product Type: BT in Telecommunications Services
by - written on 06/06/13 (Somewhat useful, 10 readings)
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I currently have my home phone and broadband with BT, something that is going to have to change soon. As far as the service is concerned I cannot complain regards my broadband. It is quite fast and is very rarely down. However, that is where the good news ends. What I dislike about BT is the way they have to try and drain every £1 out of ... Read the complete review
by Kerry Tyas - written on 19/02/13
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BT should be ashamed with themselves. I have not been able to use my BT vision since early January 2013, but I am still paying for it until the 4th March and have never been offered any compensation, I have had 3 engineer appointments, all 3 of which the engineer has either cancelled or not shown up, and I have said that I no longer want ... Read the complete review
by louis vidler - written on 24/01/13
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THE WORST COMPANY IVE EVER DEALT WITH, IM OUT OF POCKET NOT HAPPY AND WILL NEVER BUY ANOTHER PRODUCT FROM BT AGAIN.BT YOU SHOULD BE ASHAMED OF YOURSELVES
by - written on 06/09/12 (Very useful, 121 readings)
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I went with BT for one reason and one reason only,and that was to do with Cable Thefts in the area!BT customers were always the first customers who got reconnected in a reasonable amount of time,whereas other broadband companies got the bums rush so to speak. Four time in one year we had no phone and no internet,the longest being 10 ... Read the complete review
by Ben Smart - written on 19/05/12
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BT are the worst company I have ever dealt with! I never write reviews but they were so bad I feel I must tell the world! AVOID BT! Customer services have done nothing with the 3 complains I have lodged. There are loads of hidden fees and contracts are non-negotiable. For what you get it is a rip off. BT vision is basic digital freeviewThey charge to use iplayer / itvplayer! My advice is go with Virgin or Sky even if they cost more. If I could give less than one star I would do!
by - written on 10/04/12 (Useful, 33 readings)
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Do you want an internet connection where you can browse with style and speed? Do you want a phone line that is interference free? Well BT is just your answer! Previously, I was signed up to TALKTALK for my phone and broadband but as I mentioned in my over review about them, they were a terrible company with no care for ... Read the complete review
by J Rose - written on 30/03/12
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....little more than customer entertainment on the helpline, except customers might not find it entertaining after a short while. Superficial service may well be ok, but there is a LOT of BS (untruth) coming from the advisors, who are probably trying hard, but are hopelessly under qualified. You better know what you are talking about when you call them - then at least someone does. They can probably routine configure your hub, and share your screen (yeah), but that's it. Don't expect them to be able to anything that you couldn't do yourself on the hub...on this occasion I am waiting for them to turn off my FON hotspot. The initial promised 4min period elapsed with FON still on. Now 24h is promised......fingers crossed.....see another complaint coming......
by Liz B - written on 01/06/11
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I changed my services to BT and asked them to transfer my number from Vonage to my BT landline. I was told that this could be done in 24h of course it was not done! I then faced yet again the daunting automatic phone directing service and time and time again I was told that it would be done ... within 24h! and they did change my phone ... Read the complete review
by - written on 20/03/11 (Somewhat useful, 72 readings)
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As a student I had a BT landline on quite a cheap deal. One day a gentleman from a call centre in the Indian subcontinent phoned up from BT cold-calling about continuing the cheap deal if I agreed to an 18 month contract. Naively I did so. Unexpectedly I had to move house before the 18 months was up. I called to transfer the ... Read the complete review
by Andrew123 - written on 09/02/11
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BT recently gave our number to my next door neighbour by mistake. I called BT and they said they would send an Engineer to fix it. The line was fixed the next day and I thought no more about it until I received a bill this month for a call out fee of £127.99!! An Engineer had been sent to fix the fault but they had already switched the ... Read the complete review
by BT Frustrated Customer - written on 30/11/10
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Why it is a rip off? I could not agree less on BT apart from having worst customer service has also got a vague and misleading practices on condoning services (if not sharing for profits) of dodgey service providers (numbers starts with 09064 and 0904)that charges huge amount for 1.50 pounds per connection, on companies that ... Read the complete review
by - written on 25/04/10 (Very useful, 256 readings)
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I've been thinking that I've been coming across a little soft on this site - the vast majority of my reviews tending to be either 4 or 5 stars. I've realised there's a reason for this - mainly, I've been reviewing stuff I own. Generally speaking, I'll only buy something if I'm fairly sure I'm going to like it, so it's only logical that ... Read the complete review
by - written on 23/04/10 (Very useful, 75 readings)
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We are currently in the process of trying to move our home phone contract away from BT. Having recently moved to a house rather poorly served by telecoms providers due to its distance from the exchange we initailly signed up with BT. If we hadn't done so we would have been forced to pay a large reconnection charge. From the ... Read the complete review
by - written on 20/03/10 (Very useful, 88 readings)
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I can't have been more than about eight years old when Busby the giant yellow bird disappeared from my TV screen taking with him his red twirly telephone cord and cheerfully cheeping chums when British Telecom rebranded as BT. I've had used several telephone call providers in the years since Busby but keep gravitating back to BT, not ... Read the complete review
by - written on 21/02/10 (Very useful, 84 readings)
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When will BT learn that people will not put up with poor service whatever the cost. I am finally about to leave them after having one problem after another with their 'service'. In November 2007 I joined BT Broadband option 3 for unlimited downloads and set up my BT line rental after moving into my new flat. The ... Read the complete review
by - written on 23/01/10 (Useful, 87 readings)
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This company have been going for many year's so why are they so rubbish. I set up my account nearly 2 year's ago, I had moved house and needed a landline as this was my only option at the time I had no choice. From day one the customer service they offered was useless. I was given a connection date which was nearly 2 weeks ... Read the complete review
by Craigy from Warrington & Ellesmere Port - written on 20/01/10
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OH MY GOD!!!!!I couldnt wait to get my BT broadband all set up and ready for use. I received my new router really quick - yippeee only to discover my phoneline was dead..... when I called BT I was in the queue for 64 minutes to be told "Its your area, fault in the switch box!!!" like that means a lot...... they said to wait 48 hrs, it`d already been a week! great - nice new broadband and no ficken phone line.......... 3 days later, guess what - still no phone line. And as for the special text alert service......they must be so effective, I didnt even get any!!!! Anyway.....
by - written on 30/11/09 (Very useful, 142 readings)
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In both Oxford and then London, BT has had a monopoly on the internet service in every single building we have lived in. We've been thus forced to source our internet from them, but if we had a choice, we'd run as far away from it as we could. BUT, we DON'T have a choice, and don't BT know it! Firstly, customer service is ... Read the complete review
by Ken Horton - written on 25/11/09
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Felt that I must draw attention to the 118 500 Directory Enquiries so that others will not get caught like me. After giving me the number I needed the operator asked if I wanted her to connect me. I said yes and proceeded to talk for 17mins. It was not until I got my bill that I saw that I had been charged for the whole call at 99p per ... Read the complete review
by - written on 10/10/09 (Very useful, 98 readings)
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I signed up for my landline rental from BT two years ago as we had Sky tv and broadband and from what I understand I had no choice, and I had nothing but problems with them. They told me what my phone number would be but they'd got it wrong, I tried to contact them a few times at the start about when the line would be set up ... Read the complete review
