BT Reviews

BT is dominant telecommunication provider in the UK. It provides phone lines and phone service, broadband and Television in the form of BT Vision. I recently become a member of BT. I am hugely impressed with the customer services of this company. Migrating over from another company took a while. BT provides ...  Read the complete review

After moving home, I requested a line activation for my new property on 5th june and was given a date which keeps getting moved back and fore. To date still have no working phone. On calling them every 2 days in line with the dates that had come and gone was told to stop bothering them and was them given a different date again. MY RECOMMENDATION to anyone considering joining BT is to think again and call Virgin or anyone else. BT are unfortunately shameful and really don't care that they are incompetent in every way. If you value your phone and need it working within a month I would recommend giving BT a miss altogether. Your custom is not valued and their customer service team chop and change their minds on dates like I change my clothes.

Having been a customer with BT for THIRTY YEARS with the phone services. I decided to bring a web site to Bt and take up the internet service with what I thought should have been a first rate supplier. Who should be leading the example of first rate care. With regret I can confirm that due to third rate customer care from India Call Centre ...  Read the complete review

I signed up for BT phone service before moving into my first house last year. They called back to confirm while I was out, and my mum answered. They offered a call package and my mum, wanting to be helpful, agreed to it. So far, not their fault and not a disaster. I can always call to change it after all - I'm still covered by the ...  Read the complete review

I work for a small company who were having problems with BT, we were told to change to the one plan and one bill which would make it all better. ha ha ha after 5 months some of our numbers are still not on the bill where as some numbers which are not ours were added on (afro-indian supermarket, sure very charming but nothing ...  Read the complete review

BT.......... Where to start £71.00/mth for a service which costs £30.00/mth elsewhere. Advance billing they do not mention, i.e. less than three weeks in I had a bill from BT for £102.96 for broadband alone, when I was expecting the expensive £35/mth. They can't tell your accounts apart and they cannot put them ...  Read the complete review

right, here goes.. at the risk of sounding like a member of the bt fan club, just like to say what a fantastic service Ive recieved from bt. On the down side, it is frustrating trying to contact customer services, and the whole press 1, press 2 ect ect. That said, I recieved the home hub and vision box, and withing 30 minutes it was all up and running perfectly. Finding the broadband speed acceptable and the vision box is, al be it in a less than attractive casing, is excellent - has changed the way Im now watching tv. Prices wise, its competetive. Overall, been very impressed with the new service Im getting from bt, including the equiptment they have provided for me - geat

Although recently my internet has been fine I have had my fair few share of problems from BT and when I phone to get assisstance they are less than helpful. When I did encounter a problem with my internet line and I phoned to get help, I was repeatedly told a set of intructions to do and when I did these with no solution they told me to ...  Read the complete review

In late January I received a telephone message from BT saying that they had had a request to take over the phone line to my property to confirm if this was true. I called customer services to tell tem that I was still resident at the property and that I knew nothing of this request as I am the sole occupant at my property. Having been in a queue ...  Read the complete review

WARNING: This article contains some bad language. ~~Introduction~~ BT are unavoidable. They're a bit like an STD, it can be a pain in the rectum and sometimes you just can't get rid of it. I've worked in a BT call centre. I hated it. I've worked in a BT sorting office. I hated them even more. I've had a rip-off BT phone line, ...  Read the complete review

If there was another way to avoid having to deal with BT, I would have chosen it by now. The service I have recieved from BT has been horrendous. I've been trying for 6 months to get my line sorted and I'm still battling with them now over my correct address as it was a new built property. I've spent hours on the phone to them, being passed from one unhelpful person to another. I've been told endless incorrect details which then take another long phone call to sort. I can't believe that a company of this size operates in this way.

I have,in the past,been able to dial up BT and speak to an adviser on the most efficient and money saving options. Now when I attempt to get an adviser through 0800 328 0385 0r 0800 800 150 I am subjected to a merry go round of answer ophone messages,none of which deals with the specific enquiry I am attempting to have answered ; what is the most ...  Read the complete review

I have been with bt for a couple of weeks now and from the start things have been crazy. It took them 7 weeks to actually get around to putting my phone on when they did within a week Id received a bill for £163, After 50 minutes of being on the phone on hold I gave up and tryed again the next day. The next day after an hour of being on ...  Read the complete review

It all started in September 2007. I tried to switch to BT to get a better deal with my internet connection as I was paying over the odds for a 2mg connection that kept cutting out. I called them to have a new line connected to our property to be told that there was already a line into the property that had just been disconnected when the ...  Read the complete review

BT or not to BT that is the question? they know they have you over a barrel. customer service non existant, phone their 0845 help line and wait, and wait. over an hour, just to query a Direct Debit, diverted to India twice before getting to an "English" advisor. If cable was available in my area, then BT BYE BYE

Ok im very skeptical when it comes to reading people's reviews. Coz ppl base them on opinions and not on facts. Ill refrain from that. FACT NUMBER 1: BT service works. Its supposed to, i guess! FACT NUMBER 2: When u want to open a new account or get a new line, the customer service just cant be any better FACT ...  Read the complete review

After having problems with my telephone / broadband / television provider i decided it was time for a change. I had been with with BT before when i first moved into my house and basically I just had a landline then and later added BT Broadband. My television service was from sky, the invoices that i was receiving at that particular time ...  Read the complete review

I have just spent the past 1 hour and 40 minutes on the phone to BT. For anyone who has recently read my review of NTL they will realise I am slightly miffed at their inability to send me one cheque. So I thought I would enquire with BT about their phone service (as part of a Sky Package). Not knowing if I had a BT line I realised I would have ...  Read the complete review

I'm surprised BT is still in Business. Five people have been trying to get my 70 year-old neigbour's line working for two WEEKs! No success! It's a joke! Actually BT is a JOKE! How they survive I'm not sure! Rubish customer service! operattors don't understand what you want. It seems all of them are either drunk or pretty helpless. This is ...  Read the complete review

Get Connected with BT, well if we can manage to keep our appointment, and that's after you have spent two hours trying to get through to their call centre to arrange connections and all for a great high price of £120. We are still waiting for BT to actually connect us, my Partner took a day off work so we could get connected with BT. But low and ...  Read the complete review