BT Reviews

I am a BT customer. I have been for the last 3 years. They supply my land line phone, and my broadband internet. For the most part, my phone and my internet have worked fine. There has been the odd occasion when my broadband has temporarily gone a bit funny, but I think this can be attributable to all sorts of different factors, such as ...  Read the complete review

My husband and I have been with BT for a long time now. Admitted I have not had to call them a lot so I have not noticed the customer service end. But I have to say what I find most appalling is the charges on the phone bill, if you have say £20 worth of calls, then you will have to pay between £70-£90 for your phone bill with service charges, ...  Read the complete review

bt must have the worst customer services ever decided to switch back to them after virgin put there prices up but what a mistake they have cut our phone off from virgin (ie bt done this) with out reconnecting us to them we have tried and tried to get this problem sorted they keep promising call backs in 24 hours so we can get an enginear to fix ...  Read the complete review

I have had a BT line in my name and off for 10 years. Before other companies had access to BT's exchanges the only choice was to have a BT line directly with BT, or if you lived in a cable a line through your cable operator. The Good ======= About 3 years ago my BT line went dead. I telephoned BT on my mobile and they said ...  Read the complete review

I am writing this in a desperate effort to calm down after an exasperating experience with BT!!!!!!! What a bunch of incompetents they are!!! Well, apart from one member of their Accounts staff, that is. Let me explain – I have an elderly relative, she is over 90 years old and tries to remain independent by remaining in her own flat, ...  Read the complete review

THEY CAN'T EVER GET IT RIGHT, THEY BILL ME FOR SERVICES I NEVER ORDERED - OVERCHARGE ME BECAUSE MY FIRST BILL WAS £2 OVER THE CREDIT LIMIT. THEY OFFERED A NEW CUSTOMER INSTALLATION CHARGE OF £75 + VAT IF ORDERED BEFORE 10TH MARCH. I ORDERED ON THE 28TH FEB AND THEY NEVER INSTALLED BY 10TH MARCH. I CONTACTED THEM AND THEY TOLD ME I'LL ...  Read the complete review

PLEASE TAKE THE FOLLOWING REVIEW NOT AS A REVIEW OF BT'S SERVICES RATHER THAN A PROOF OF IT'S POOR CUSTOMER CARE WHICH YOU SHOULD TAKE INTO ACCOUNT WHEN USING THEIR SERVICES. THEREFORE, I WOULD BE MUCH OBLIGED IF YOU RATE IT BASED ON THAT FACT. INTRODUCTION My story begins one month ago when suddenly my landline ...  Read the complete review

INTRODUCTION The other day, my brother asked me to go out and buy an answering machine for under £40. He said that he wanted one that was capable of storing a lot of messages, is aesthetically pleasing and is a high quality brand. I looked through the Argos catolgue and then had a look through Ciao to see what I could find. I ...  Read the complete review

Back in November I moved to my new built flat. As it was the first time I had moved, and because moving costs, I decided to wait till I was properly settled in before I had my phone connected. So in January I proceeded to do this. For speed, so I thought, I went to BT's website to purchase a new connection. The website is straight ...  Read the complete review

BT Ever Decreasing Circles The first thing to remember is that BT has a near total monopoly on domestic/business landline provision in the UK. No matter how much I, and many others, would like to use an alternative we?re stuck with BT. This review concerns an incident that occurred on the 11th of January 2004 (which is still ...  Read the complete review

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My phone was ran up by my so called ex & BT knew I was having problems paying my bill several times as I had rang them up. Yet they still sent me more damb bills! I was also with BT Open World and I thought that was supposed to be a separate bill, obviously not. I am still trying to pay back all the damage my ex has done, but I will not be ...  Read the complete review

OK, I'm going to keep this fairly short as there is enough daily rubbish in the media; you dont need to read any more of it here on dooyoo...! BT! I work for a large oil company, dealing with our telecoms in the UK - which means spending a lot of my days on the phone to various BT departments. As a good customer we have access to a ...  Read the complete review

Updated May 2004 with corrections / additions. Non-geographic phone numbers in the UK are used by businesses or organisations, and they start with codes like 0870 or 0845. In recent years these numbers have developed into a massive scam to extract money from consumers. This is a scandal that is largely unknown. The idea behind ...  Read the complete review

I was recently talking to a celebrity friend of mine about getting a new mobile phone and changing my mobile service provider and was surprised to find out that he had never heard of BT Mobile Sense! Have you? No? Well, let me tell you a few things about it then :-) I just hope they make ... sense :o) Mobile Sense is the name of BT's ...  Read the complete review

I am currently a Home Highway User.. The BT ISDN Box is fitted into the Attic Room connected to the main Phone socket, 2 floors below me, via a cable on the outside of the building.. I decided to have it all changed to Broadband and the conversion was to be carried out today.. 6th May. Sure enough.. the engineer called this morning ...  Read the complete review

Is it just me or is the service from BT getting consistantly worse? I have a standard fixed line with them which I also use for dial-up. Over the past couple of months I have had numerous problems with my line, rangeing from complete loss of my line all together to my internet access number been busy or even unavailable at peak ...  Read the complete review

Here's a letter I wrote to BT on the 6th January 2003, it is now 24th and no reply has been received. Not even an apology... Since Wednesday 18th December I have been unable to use Broadband due to a fault with your DSL service. After making numerous calls to your call centre I have come to the conclusion that your ...  Read the complete review

WARNING! Worst company ever!! Really!!! BEWARE - Advantages: Fraud, Cheating, Lies - Disadvantages: Fraudulent marketing, plus actively cheating customers, Actively cheating broadband customers by disconnecting them if they use it too much, Rotten products (broadband in particular)

I called BT today to change my friends and family numbers and the helpful young lady on the other end of the line noticed that I made a lot of calls to the USA every month she said that for £2.50 per month on my line rentalI can make calls to the USA at any time for 5p per minute so of course I snapped it up! About time BT kicked ...  Read the complete review