BT Broadband

As a household we have been with Bt for our calls and broadband for just over 2 years now, and on the main part have been happy. Originally we chose bt after being messed around by Orange when attempting to set up broadband after moving into our home. The package we were offered was unlimited download, free evening and weekend landline calls and a home hub and phone for £24 a month, with the first 3 months at £18. This was on an 18month contract. Probably not the best deal on the market, but it included line rental, so we figured not all that bad. Bt got into our good books straightaway by delivering and connecting us when they said they would, ...  Read the complete review

On the whole, I find the actual home hub broadband service to be fairly fast, and reliable, but their cool-handed payments scam and atrocious India-based 'customer service' I find intolerable. I took the Total Broadband Unlimited Option 3 which is advertised at £24.46 a month, with £18.59 for the first 3 months, if you sign up for an 18 month contract- which i did. On the set up it offers quarterly or monthly payment. I selected monthly because I can't afford any more than that. My very first bill was for an incredible £107 which they said was a quarterly payment in advance, although I set up for mpnthly with proof from my bank, and I ...  Read the complete review

I cannot believe how poor BT are with customer service. After buying into BT's 'all in one' packages consisting of Phone, Broadband and BT Vision service in February I thought great all under one roof, one bill no problems. First of all you get 3 bills! Ok not much of an issue but overly complicated surely??! Secondly ..... service well what can I say, the BT Vision service kept throwing up errors now and again when trying to play on demand content but me being me lived with it as it was sporadic and not causing much disruption. Fast forward to June 26th! The BT Vision on demand service just wouldn't work and kept giving me a 'V04' error, this as ...  Read the complete review

BT Broadband-Pathetic customer service, Incompetent technical help, and lame excuses. I was a total of 9 weeks in a 5 month period without broadband.This all started when my service was upgraded to the 21st century system.My connection kept dropping off completely.I had 7 visits by openreach engineers.Waited all day for a hub to be delivered, then told they had forgot. And spent over 40 hours on the phone.Speaking to every Indian there is in India. And it is very hard to understand them.All they kept doing is repeating themselves,and saying sorry..The connection speed kept going down, and up. The connection was lost for hours. Eventually they admitted the fault was on a restrictor at the exchange, but it would help if i had a hub.Even their own engineers advised against this, as they said they are unreliable.So i have left them, after years of being a customer

I was using Tiscali previously but when we shifted to our new house we also transfer broadband to our new accommodation and problem started. Tiscali has proven to be very good broadband service and we never had any problem but their customer service is low standard because the way they dealt the case we moved on to other service provider. We choose BT. We did use BT dial up broadband in past . Me and my husband were very happy with the service and customer service department . We have phone line is from BT so we decided to switch to BT Total Broadband service. There are some options available to choose in BT broadband. I choose BT Total Broadband option 1. We ...  Read the complete review