BT Broadband

I cannot believe how poor BT are with customer service. After buying into BT's 'all in one' packages consisting of Phone, Broadband and BT Vision service in February I thought great all under one roof, one bill no problems. First of all you get 3 bills! Ok not much of an issue but overly complicated surely??! Secondly ..... service well what can I say, the BT Vision service kept throwing up errors now and again when trying to play on demand content but me being me lived with it as it was sporadic and not causing much disruption. Fast forward to June 26th! The BT Vision on demand service just wouldn't work and kept giving me a 'V04' error, this as ...  Read the complete review

BT Broadband-Pathetic customer service, Incompetent technical help, and lame excuses. I was a total of 9 weeks in a 5 month period without broadband.This all started when my service was upgraded to the 21st century system.My connection kept dropping off completely.I had 7 visits by openreach engineers.Waited all day for a hub to be delivered, then told they had forgot. And spent over 40 hours on the phone.Speaking to every Indian there is in India. And it is very hard to understand them.All they kept doing is repeating themselves,and saying sorry..The connection speed kept going down, and up. The connection was lost for hours. Eventually they admitted the fault was on a restrictor at the exchange, but it would help if i had a hub.Even their own engineers advised against this, as they said they are unreliable.So i have left them, after years of being a customer

I was using Tiscali previously but when we shifted to our new house we also transfer broadband to our new accommodation and problem started. Tiscali has proven to be very good broadband service and we never had any problem but their customer service is low standard because the way they dealt the case we moved on to other service provider. We choose BT. We did use BT dial up broadband in past . Me and my husband were very happy with the service and customer service department . We have phone line is from BT so we decided to switch to BT Total Broadband service. There are some options available to choose in BT broadband. I choose BT Total Broadband option 1. We ...  Read the complete review

Well I would like to start by informing you that I pay for the option 3 with 8mb/s which clearly states "Unlimited" access and download. As I use the internet very regularly on many levels, during 1 intense month of usage from my part, as I came back from work found that my internet was crippled, so ran a speed test at http://www.speedtest.net/ (very accurate) and found that the top speed I could reach was 56kb/s, so I called the service and I was told I overused the internet this month so they blocked me off, even after I mentioned I paid for"unlimited access" they said that "yes thats correct but truth is that I'm still limited at 100gb/month ...  Read the complete review

Do use BT broadband! After reading other posts on here, I would like to offer an alternative view. I have had Bt broadband for over 2 years and not had a single problem during that time. When you subscribe, BT send you a modem box which you plug in (USB) to your pc and then the cd which comes with it explains with diagrams what to do to set up your account. Once this is done, you can use the internet. I think there are limits on the amount of material that can be downloaded but I have always received fast enough speeds (although I'm not technical enough to know if they are the same as those advertised) and the system has never been down when I've tried to use it in the ...  Read the complete review