BT Broadband Reviews
Newest Review: ... it would be great for us. How wrong were we. I am a very heavy downloader and although I don't download so many files at the same time, BT quickly told us our usage was already 7GB over the limit. In a months time. I thought we were well within that, but they added £1 per gig to our monthly bill until we called them to move us onto a 40GB package for £18 a month, downgrading our calls to Evening and Weekend (why couldn't they have done that in the first place?!) Then I checked our internet speeds on speedtest.net, and tried it in 2 different phone sockets, first checking my bedroom socket. Not even 512Kbps download. Checked it in the mas... more
Customer BT Broadband Reviews (91)
by dave orton - written on 12/08/12
i have bt buisness internet, and every 10 mins or so i have to reset the router because it states that no connection is available. i could understand this if it was powering 10 laptops, as offered! but in reality it is only powering one. as everyone that needs free wi-fi has now gone elsewhere. waste of time and money.
by WillO7 - written on 03/08/12
Me and my mum went with BT Total Broadband in our new flat (previous was Sky Unlimited with 10Mb/s stressed speed and 1.2Mb/s real download speed) thinking that it would be a good service and a cheap deal. The first of our problems came when BT gave us its cheapest package of 10GB usage, unlimited anytime calls and predicted speeds of 8Mb/s all for £13 a month. We thought it would be great for us. How wrong were we. I am a very heavy downloader and although I don't download so many files at the same time, BT quickly told us our usage was already 7GB over the limit. In a months time. I thought we were well within that, but they added £1 ... Read the complete review
by - written on 20/01/12 (Very useful, 198 readings)
I moved into my first rented house in July of 2011 and was put in charge of utilities and anything to do with bills and subscriptions. One of the prerequisites of the house was that we have a BT landline - I'm still not 100% sure why but our landlord insisted. So I rang them up one day to get us set up with a simple line rental which came with free evening calls if we paid up front. Was pleased with how efficient and helpful they were on the phone (if you've previously read my review on EDF energy you will understand I was sick and tired of poor customer service). So once it was all set up and I was given an online account to access My BT on the website I ... Read the complete review
by - written on 17/12/11 (Useful, 85 readings)
I have to admit I am quite suprised at how many people have had bad experiences with BT broadband as I have had home broadband from them from just over a year now and haven't had a single problem. Having used Telewest / Virgin Media for years it was a tough decision to switch to BT when moving property but it has proven to be a wise decision afterall... I ordered my broadband connection online and managed to get a fairly good deal, the broadband itself costs just £11.00 per month but the only problem is the line rental charge of £12.75 which is applied on top making it just short of £24.00 which still is a fairly good price for the service which has ... Read the complete review
by Stephan Totrh - written on 31/03/11, updated on 31/03/11
Hi, when it comes to consumer services and BT is no different to other companies, three things are obvious. 1) That you only ever get what you pay for. 2) That the provider wants to maximise their profits at your expense and for as long as possible. 3) That they will always try and tie you into a very long contract in order to keep you paying. BT's broadband package is offered as an almost free give a way at a measly £3.21 when attached to their unlimited calls package. I would never get suckered into signing an extended contract with any service provider, and especially not for 18 months. They know ... Read the complete review
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