Newest Review: ... it would be great for us. How wrong were we. I am a very heavy downloader and although I don't download so many files at the same time, ... more
BT broadband - great service so far.
Member Name: rackerss
Advantages: great customer service, engineers efficient, fast internet
Disadvantages: possibly a bit more expensive than other providers
I moved into my first rented house in July of 2011 and was put in charge of utilities and anything to do with bills and subscriptions. One of the prerequisites of the house was that we have a BT landline - I'm still not 100% sure why but our landlord insisted. So I rang them up one day to get us set up with a simple line rental which came with free evening calls if we paid up front. Was pleased with how efficient and helpful they were on the phone (if you've previously read my review on EDF energy you will understand I was sick and tired of poor customer service).
So once it was all set up and I was given an online account to access My BT on the website I chose a broadband package online. They offer a variety of packages and it's made a lot simpler if you already have a BT landline set up. We live in a house of 5 girls and we all watch online TV shows and download music and films and generally use quite a lot of internet so it was important to have a broadband package that gives us a big monthly usage limit and a fast speed. We chose the infinity package which has unlimited usage and UP TO 40mb download speed. Now the website makes it quite clear that only some areas of the UK can receive the 40mb download speed - we were not included in this area at the time, so were told we would receive up to 20mb which is still fairly fast and the unlimited usage was very important to us. The package is currently £26.60 a month as I had already paid for line rental.
The order took about 3 weeks to process so it wasn't instant and we were left without internet for a while which was inconvenient, but the package arrived on the day it said it would (I could track everything online at My BT) and the setup was incredibly simple. I have never really been very good with technology, especially anything involving the internet, and I managed it with the easy-to-follow instructions. The Home Hub provided is a sleek black with three lights that show different colours to indicate problems - it looks nice in the house. It also has a removable part that has all the security keys on so anytime you want to connect a new computer, you can always find the passwords on a handy plastic card that slots into the hub.
The speed at first was pretty bad - about 8mb, but I could see why this was online - the line takes a while to 'settle' at a certain speed. About two weeks later, by sheer coincidence, I received an e-mail telling me BT were upgrading to fibre optic broadband in my area which means I am now receiving download speeds of nearly 40mb. It is so fast - films download in about 10 minutes.
I have not encountered any problems that were BT's fault. One time, my neighbour was gardening and accidentally cut through our line on a bank holiday Saturday which left the whole road with no phone or internet. BT came early on the Tuesday and fixed it quickly.
I pay by direct debit and every month I get an email telling me my bill is ready and I can check it out, but the money will leave my account without me having to do anything - it's a great system. And it's also great that I will never be charged for using too much internet - it is truly unlimited. I am very satisfied with both the phone and broadband I have been provided and the communication between the company and myself.
Summary: great broadband package - you get what you pay for
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